Maui Jim

maui jim’s customer service is piss poor period. I sent in four pairs of Kapenas to have new lenses. although they repaired two once before, they claim they are not authentic and won’t replace the lenses now. I bought them all from Pearl Vision in Austin, TX years ago. they all originally had mild prescription lenses, which can be replaced with normal lenses. These are to expensive to have this kind of customer treatment. The cost was over $ 500.00 with prescriptions, but insurance covered part of the cost. still, the last Maui Jim will ever see of me as a customer. Aloha Maui Jerks

Customer Service at Maui Jim is exceptional! I sat on another pair of Maui Jim and broke the Temple. I called to send glasses in for repair with $ 10 check. Wa la, about a week later I got back my rebuilt sunglasses just like new.
Looks like my original lenses but everything else was new. To boot, I received a new low profile case, new colorful glass pouch which doubles as cleaning cloth. I have repaired Ray Ban, Persol and Oakleys. Maui Jim still has the best customer service. Maybe that’s why I have more than a few Maui Jim’s. What a deal!

It’s hard to find customer service that rivals that of Maui Jim! A long time customer of Maui Jim eyewear, my glasses recently broke and somehow I was directed to send them to Sweden instead of Peroria, IL. After E-​mailing customer service, they quickly rectified the problem and I received my sunglasses the following week. I would always recommend Maui Jim to others. Yes, their products are fairly expensive, but in the long run, it is well worth it and you get what you pay for! You only have one pair of eyes, which are worth protecting with quality sunglasses and Maui Jim has shown me that they are a customer service driven company that stands behind their products.

Don’t be fooled folks by the great customer service. Maui Jim changes the styles often and when your two year old glasses break and you need them repaired, you are told they have no spare parts (the lenses of course that easily get scratched after two years) and they they will give you a $ 100 voucher for a new pair. Now the other downfall. You cant order from a store but must use their website so obviously its a shot in the dark that the glasses will fit and appear as you would like. The real issue is why do they not run off a couple thousand extra lenses when discontinuing the style to accommodate people who spend $ 235.00 on a pair of glasses? Ray Ban and others keep them in stock for years! Don’t be scammed. Don’t be fooled by all the blazing reviews as they are most likely employees

Maui Jim has the BEST sunglasses and warranty out there. I’m on my 4^th pair of them… lost a few… and recently I bent over and my sunglasses fell off my head and landed on the hot top. I ended up scratching the frame and spiderwebbing a lens. Anyway, I got my Maui Jim package in the mail approx 1.5, maybe 2 weeks later and inside were a brand new pair of glasses. Guess what the charge was? $ 10 for shipping… and that is it! They claim that they were late getting my repaired glasses back to me and that is the reason for no charge. Either way… every time I deal with a repair of my Maui Jim sunglasses it has been a surprisingly pleasant experience. Even when they charge for the repair, its not that expensive. These sunglasses are worth every penny! THANK YOU MAUI JIM!

I purchased my maui jim’s only three months ago at the retail store, Sun Diego in Del Mar, CA. Today unfortunately I was putting on my Maui Jim sunglasses and randomly the arm of the sunglass fell off! I noticed the screw came totally out and I have no idea how it could have came out! I take very good care of my Maui jims because of the expensive price I paid for them because of the good «quality» they supposedly are made to be. But, apparently I thought wrong. I have only had these 300 dollar glasses for only 3 months and can’t believe that they broke already! I have never dropped them or stretched them out in any way. I always after every use, place them in the case I got them with and even the little cloth bag it came with! So there is no reason the screw should have popped out unless the product was either defective or made poorly. I have absolutely nothing good to say about this company now because of my experience with the quality. This should not happen to sunglasses that are raved about to have such good quality. If someone could please reach out to me on this matter I would greatly appreciate it because I would never recommend or buy anything of Maui Jim products again.

My 1 ½ year old golden retriever Henry has destroyed 3 pair of sunglasses. I treasured my Maui Jim’s and made sure he couldn’t get to them-​but he got them (possibly smarter than me)! I was ready to trash them with all the others, when I remembered the warranty. I called Peoria and they told me to send them on over and they can take care of them. That was 2 weeks ago and they came in the mail today-​Looking as good as new! Not only do they produce a terrific product, but customer service as well! You guys are great… thanks

It’s rare that I ever post a review for a company, but I have never experienced such great customer service. I was out fishing with a friend of mine and I let him borrow a extra pair of Maui Jim Kahuna (I own six different pairs!). At one point during the day he placed them in his pocket and accidentally sat on them. Since these are not plastic, they did not break, but the frame was bent and lenses popped out. I love these glasses, so I was not going to simply throw them away. So I sent them to Maui Jim expecting to pay at least $ 100 to repair these glasses, but to my surprise they sent me a new pair of glasses free of charge! Unbelievable! I will never buy anything other than Maui Jim glasses! They have a customer for life!

I’ve owned and loved my Stingrays for 12 years. During a 4^th of July celebration they were broken. Didn’t think anything could be done but numerous people said to send them in for repair. Expected to hear from them with an estimate. A few weeks later went to the mailbox and there was a new pair with a note saying that since it had been an extremely busy summer and a delay, they were repaired as a customer courtesy at no charge. Thank you repair tech Carla! Unbelievable customer service! Have always been my favorites but just another reason I’m a Maui Jim customer for life. Not only a quality product but great customer service.

Sent in 2 pairs of sunglasses to Peoria, IL repair center. I broke the lenses on a Peahi model and RAN OVER a set of Switchbacks completely destroying the lens and frame. I was expecting to spend at least $ 200 in repairs and awaited for a call to tell me the damage.
On a Sunday I decided to call customer service because I didn’t receive a phone call during the week. Linda Daugherty with her awesome personality broke the news to me — they were on their way by Monday — for free!!!
Thank you Linda and Maui Jim team!

i owned 6 pairs of Maui Jim sunglasses. I recently mailed in one of the pairs for repair. 7 days later I received a new pair of Maui Jim. The one I mailed in wasnt even under warranty but they did it as a courtesy with a note attached. Awesome company and sunglasses.

I have rarely experienced such incredibly great customer service as I did after breaking a pair of my prescription Maui Jims. I stupidly sat against them and broke the lens and was heartbroken. I knew Maui Jim has a wonderful guarantee but it clearly spells out that they’ll replace/​repair in cases of manufacturing defect, and I clearly broke these because of inattention, this was my fault entirely. The sunglasses in prescription form cost about $ 450 so I expected to pay at least $ 200 to replace the one lens, and I knew the wait would be tortuous… after all, I did this in the summertime! Well, I got them back much earlier than expected and the charged me $ 5.45…the shipping and handling, ONLY! I was blown away!
When you’re considering what sunglasses to buy, not only is the optical quality of these glasses superior to anyone else’s (in my opinion!) but they are worth every penny. I’m a Maui Jim customer for life!

What fantastic customer service and repair policy! I will always buy Maui Jim sunglasses! I’ve been purchasing Maui Jim sunglasses for years and have several pairs. I recently purchased a pair for my boyfriend’s birthday. He had them for 8 months when he realized he had cracked them. I had a pair that were 3 years old and the lenses were foggy and the nose piece was missing so I thought I would send them both in for repair. The process was so easy and quick. They repaired both under warranty with no delay or problems. It’s so nice to have a manufactuer stand behind theirs products. Couldn’t be more pleased.

Sorry, I didn’t have a good experience here. I own 2 pairs of Maui Jim Windward glasses, which I really loved. They both broke in the same spot (frame) before using up the warranty period. I mailed the glasses in and was informed by their repair department that the model was discontinued and they can offer a 50% off coupon for a new pair. The problem with that is, I already paid full price for 2 pairs already. I even asked if they would just send a new pair of the current model back. They declined, promptly mailed my sunglasses back and sent me an online certificate. What’s the point of a warranty if they can just discontinue models and not have to honor them?

PRESCRIPTION BUYERS BEWARE! All bets are off when you purchase prescription lenses. Love, loved my Maui Jim regular glasess and wanted to invest in a prescription pair, $ 500 with progressives. After a year or so, the coating wore off and i heard of the excellent customer service they have. However didnt get around to sending them back till 2 years after purchse since I didnt have replacements with prescriptions and Maui Jim wiil not even meet you half way for replacement! Full $ 500 for a new pair! So, I’m walking around with poor quality lenses with a big ‘Maui Jim’ across the top of the lense!
Please use the same quality coatings that we love Maui Jim on your prescription lenses.

I never bother with surveys or reviews, but I feel that I must show appreciation and commend MAUI JIM for taking such great care of my glasses. They got whacked up somehow (I’m an idiot…), and the lens got a crack down the side; MJ took them back, replaced the lenses, and shot them back to me in brand new condition, with a new case!
I will never buy another brand again, if I can help it!
Thank you so much!
R. Lazarow

Thank you Maui Jim for replacing/​fixing my «Lahaina» shades! Great customer service. It’s so nice to not have to worry or deal with any hassle or pressure to upgrade, etc.
Simple process — lenses cracked. I went on line, printed the form, filled it out, shipped them off to Maui Jim with required fees for replacement and bam! Received a nice new pair in a spiffy SMALLER case, which I love, and didn’t get the run around or a reply with an excuse as to why they couldn’t replace my glasses.
This process would have been even simpler if I had remembered to bring my broken glasses with me when I went to Maui recently. At their shop on the island you’re in and out in less than 15 minutes sporting new Maui Jims! Same experience there — friendly service, no hassle, no sales pitch no excuses. LOVE IT!
Thank you!!!

After having I had laser eye surgery in January 2013, my mother (who had the same surgery about 10 years prior to mine) told me that Maui Jim was the only way to go after eye surgery. My eyes had become extremely sensitive to light, and I could no longer pick up $ 5 pairs of sunglasses from the convenience store. They just simply didn’t work. I shelled out the money for a pair of Pearl City glasses and fell in love. I was never squinting and everything seemed so colorful! As a person who used to never wear sunglasses, I never leave home without my Maui Jims!
Needless to say, I was devastated when I managed to crush my glasses under a chair after I dropped them while picking them up from the table. I was overjoyed when I found out that Maui Jim would repair them for a fraction of the cost of new glasses. I filled out their online repair form and sent them in. While I told them that it was the lens that needed repairing, I also told them about the paint on the frames beginning to peel off of the plastic. Apparently, this has happened to many people who own Pearl City glasses. It never bothered me much, but I figured I would point it out while I was getting the lens replaced. I sent them in, and just over a week later I got them back with brand new lenses, frames, and even a new case! The shipping was fast and I can tell that Maui Jim really cares about their customers from all of the other rave reviews. Thank you so much, Maui Jim! I will never buy any other brand of sunglasses.
I’d like to also say thank you to Gail, the technician who worked on my glasses!

I have purchased only Maui Jim sunglasses for the last 10+ years for a few reasons but one of the primary is there service policy and customer service. I recently put a pair of sports in my pocket instead of pushing back on my balding dome and snapped one of the ear piece stems off. In addition the lenses were cracked near the nose piece. I also had and older pair where the nose guards came off. I went online, filled out my work order and mailed them in. I get a friendly call back to let me know that they are going to repair the 1 year old pair for FREE and just charge me for the new lenses on the older pair. So basically, for all intent and purposes, I got two new pair of glasses for $ 60 plus $ 10 service free. They both came in their own case with polish rag. I had them back within the week.
With many of the optical companies, (Ray Ban, Sunglass Hut and Oakley) being purchased by Italian conglomerate Luxottica, its nice to know you can still get first class customer service in America.

Can I give 6+ stars…
Holy Crap!!! Great Customer service!!! It’s so nice to be able to give such a nice review. I got a pair of Maui Jim about a year ago. Admittedly, not my favorite style of sunglasses… but after my last pair broke (you’ll see a trend) I began to wear my Maui Jim’s. They are comfortable… and work just fine. Then to no fault of theirs… bam…got hit in the nogglin’ and broke the ear piece and cracked the nose piece
The make is super easy to warranty… go online… fill out. mail them back…(that was three days ago)…and they are on their way back. But the communication was great. Great job…