Michaels

Michael’s basically stole $ 25 from us, their customer. We purchased a $ 50 gift card for our daughter as a Christmas gift. We went in today, bought $ 250 worth of merchandise and handed the gift card over to the cashier to use on our purchase. However, the gift card only showed an available balance of $ 24, even though we had never used the card before. The manager called their corporate office and got a printout of the purchases on this card. We purchased the card here in AZ and the next day, someone in Texas used the same card # and spent $ 25 on it. So, obviously they either had cards with duplicate #‘s on it, or they have a security breach. The corporate office didn’t really care about our loss of $ 25. The manager suggested discounting our purchase to equal the lost $ 25, and we agreed that would be adequate compensation. Then, the Manager changed her mind stating she was their all alone. This is not a well train store, or a company we will ever do business with again.

Love this place, everyone is so helpful, thanks to Buffalo I found exactly what I was looking for, definitely a good to place for crafts and other home projects.

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I am so disgusted at the ENTIRE Michaels staff and how they were so impolite and downright rude to my little 4-​year old with special needs and myself. Staff there clearly have ZERO respect for special needs children! Even the (male) store manager kept giving him weird and unpleasant looks.
So much for going and getting the kids a fun craft for the holiday.
They can count on me no longer shopping at this location and quite possibly all the other Michaels locations. Don’t mess with my kids. I completely understand if I was letting my child run wild and destroy the store but that wasn’t at all the case.
I’ll just let it be at that since I want to keep my review from containing all the horrible things that I want to say to them.

This was one of eight or nine Michaels Stores we went to in the greater Phoenix area today. This was a little on the smaller side. We were searching for a particular type of scrapbooking paper that my wife uses in her paper crafting. As with the other locations, we really didn’t find any. They all seem to be out of stock of this particular paper. In addition, the paper section needed some straightening. There were lots of pages in the wrong spot, and the paper we were looking for had the slots filled with different colored papers. That may be why the stock ran out and was overlooked. The cashier was friendly, but didn’t know much about when supplies will be restocked.

Oh, Michaels, I love you. Artsy crafty things are always on my mind, but unfortunately I can’t drop the big bucks to invest in all the goodies I want to leave with. This Michaels is stocked pretty well, and I am usually impressed with the stock of candy melts. Other locations seem to be out often. Never as crowded or has long lines like the others I’ve encountered in the Valley. A little messy sometimes, but that’s okay, I can find what I need. And the coupons! I can always find a 40% off online, plus they usually print one with my receipt for the next visit. :)