Ochs Auto Sales

DO NOT RENT A CAR FROM THEM!!! We are a small business that strive in customer service. We rented from OCHS for our customers because they were going to give us a lower price than Enterprise. Their prices they agreed were not right, they were the same as Enterprise’s prices. After using them for a couple vehicles we realized some invoices we were billed were supposed to be billed to the insurance company, and they were billing us for gas on some cars which were full upon delivery. We called the manager that was handling the rental cars for us for weeks, every time we called they would tell us he is busy or out of the office. We were finally able to talk to another manager or the «CEO» of the company and let her know why there was some frustration. Even after describing the situation, I still had to contact the insurance companies and try to resolve the problem, going back and forth between them and OCHS because they are too lazy to do their job. The CEO or manager still insisted that I was in the wrong and wanted me to fix the problem and get reimbursed from the insurance company directly, even though they needed to talk to OCHS. When I finally threatened to dispute the charges through my bank, then she finally did what they should’ve done a month ago, and called the insurance company and fixed the problem. Before this issue they also charged us over $ 800 for a rental that was fully covered by the insurance company, and when brought to their attention, the manager realized they forgot it was supposed to be covered by insurance, but instead of refunding us the money, they emailed us letting us know when the hear from the insurance company they will refund us. The same day we call the insurance company and get reimbursed directly, and they said they never received an invoice or email or call from OCHS.
Overall, if you are a business, you should not consider OCHS, they don’t get back with you when you have a problem and their prices are what you would get at any other rental company with an account.