Aezr Pet Hospital – Emilio Mislang Zamora, DVM

Sadly, I have to rescind my earlier review of this practice. It now seems that Dr. Zamora keeps very partial and selective financial records. A billing arrangement isn’t a service to your client if records of prior payments are omitted.
My elderly mom (who passed a few months ago) claimed several times AEZR was double billing her for our family cats and pug, and after paying the last bill out of my own pocket in 2014, there’s still no record of any such payment, or any other payments for the past 4 years, which is totally untrue. The last time I paid a $ 100 installment in order to get a $ 15 glands expression for my pug, mom was really upset — claiming she’d already paid off the outstanding amount and that I should not pay them any more.
When we had our second cat, Corky, put to sleep in 2013 (paid for at the time, I have the receipt still) I’d left her overnight to confirm her status as terminal and in the morning found her in deplorable condition, worse than when she was dropped off. Dripping — soaking wet, shaking and clearly miserable. Couldn’t they have at least kept her dry and warm? To this day I feel I made a terrible mistake leaving her there, night before she was put down.
Dr. Zamora has a cold bedside manner about euthanizing and actually whistled to himself during and after. They then tried to charge an exorbitant disposal fee and $ 50 PER NIGHT to keep her in their freezer while we decided to make arrangements for her burial. When I went to pick up her remains, I got back the same box I brought her in. I had to bury her little frozen body myself.
Today, I brought in my pug with a tumor — waited about 30 minutes and after being admitted to the exam room, Zamora brought out his file folder with its incomplete records and said a remaining balance would need to be settled before he would treat my pet. Needless to say, he refused to acknowledge the prior payments, accused my recently deceased mother of lying and had a few choice words for her and myself. Unbelievable.
Please, do yourself and your pets a favor and avoid this vet and his practice. The office staff (his family) are quite friendly and supportive but that can’t make up for the horrible attitude and fraudulent/​negligent billing.

My family has been taking our pets here for decades and my most recent experience was fantastic. They’re very fair on price and quite honest about what your options are regarding your pet’s care.
I find it odd that some of the reviews here went for the ad hominem approach. I can’t imagine an experience further from what they’ve described (not to mention being genuinely curious about how they arrived at the «crack whore» conclusion — takes one to know one, I guess?). I’m surprised Unilocal has allowed that review to stand.
If you’re on the fence, definitely give them a try. Like preferences in the type of pet a person gets, expectations of veterinary care can be highly variable from pet owner to pet owner. If they’re not for you, no big deal. If they are, you’ve found a nice, reasonably-​priced family business that will be around for a long time, since I believe his son plans to take over, maybe along with some other siblings. I thank them for their care and wish them luck!

So sweet! Dr. Zamora just called to see how are Zoe cat is doing. I think that is so sweet and caring. She is making huge improvements and we’re happy to have the old «non demon possessed» kitty back. Thank you Doctor and staff for all you do for our communities pets. Have a merry Christmas

I have taken a number of my pets here and am very disappointed in the care provided. The place is not clean and the animals are handled very rough. It’s very inexpensive so if you need a shot for your pet it’s probably a good cheap place to go — but if your pet requires any type of care beyond a vacine, I would suggest anywhere else but here.

After going here for 25 years, the last 6 or so months has made me stop. I love Dr. Zamora but I think it’s time he retires. I will not go into detail as there were several issues including one with someone I referred to him. The hours are so short anymore, it’s just inconvienent.

I have taken my cats for mites, eye cuts, teeth removal.
Now i also have 13 month old dog (shots, glands cleaned, fixed.)
All this work was just fine.
I will be taking all my pets back.
4 years 3 cats and one dog all just fine.

This place is great! My cat was recently bitten by a dog and they took care of him right away clearing out his infection and stitching his gash. They saved my kitty!

I took my 60 lb mutt here after a failed attempt at completely removing a tick. The vet greeted us and then proceeded to express his unsolicited opinion of my dog’s name. He very roughly dug at the tick’s remnants with tweezers and some other instrument for a few long minutes, pinching at her skin and jabbing around. She started whimpering and getting panicky, so he grabbed an injection of local anesthetic and was able to finish the job after deriding her name a few more times.
Since I was already there, I asked him for some advice regarding her anxiety when riding in cars on the freeway after an accident. He said to take her food away before trips. I told him she’s traveled on an empty stomach before and is still fearful. She seems to have anxiety due to the accident, not motion sickness. He said maybe she just doesn’t like her name. Whatever.
The whole appointment cost over $ 100. So much for cheap. I would hate to have to deal with his unprofessional and unhelpful remarks during a more serious matter.

I brought my dog Missy (20 months, 70 lbs, female labrador) into AEZR due to concern that she may have a foxtail in her nose. It was a Saturday and I do not live in Petaluma, and he was one of the few places open according to Unilocal.I explained to the vet (Dr Zamora?) that Missy had started sneezing violently just an hour earlier after playing fetch in a field that had foxtails in it (this was May — the height of foxtail season). While Missy did not sneeze in front of the vet, I explained in detail the symptoms I had witnessed. He told me that he was confident that she did not have a foxtail in her nose because «there was no blood» and «her nose was not tender to the touch.» He did not look inside her nose. He looked inside her ears, took her rectal temperature, and said she had «allergies» as well as an «elevated temperature.» He then prescribed amoxicillin. I questioned him over the logic for prescribing oral antibiotics for a mild fever and sneezing, but he reassured me this was the treatment. He then asked if I wanted heartworm and Lyme’s disease tests, but I declined (we live in San Francisco). His prices were relatively inexpensive ($ 39 for appointment, $ 25 for antibiotics).
We got back to my parents’ place 10 minutes later and the sneezing resumed. Then blood started to trickle out of Missy’s nose. I remained suspicious that a foxtail was stuck in her nose. I then drove to the VCA in Rohnert Park and they agreed with my suspicion. They sedated Missy and located/​removed the foxtail within 10 minutes. Sneezing resolved.
While the vet at AEZR was a pleasant man with competitive prices, I would not trust him to treat my animals. I feel he demonstrated complete incompetence with Missy; he did not listen to my subjective report (the sneezing started immediately after diving into a pile of weeds/​foxtails) and I feel he was looking for symptoms that may take a few hours to appear (blood/​tenderness).
Another thing I found odd was that he asked me to put my 70 lb dog up on a high table. I’ve never been asked to do this by another vet (they usually bend down and care for my dog on the ground). I found this to be incredibly unsafe — a risk to both my husband (who obliged and lifted Missy up) as well as my dog who could have easily fallen.

I took my Alaskan Malamute to this vet on the third of July, when no other vets had open appointments. It was obvious that my dog had an ear infection and needed medicine, since this had happened before. They kindly took us in during lunch.
Upon looking in his ear, the vet told me that the only way he could treat it would be to sedate him, take a blood sample, and send medicine home. I was very unsure, but incredibly worried because he was in a lot of pain and all vets would be closed for fourth of the July, after being persuaded, he put my dog under. I suspect he was afraid of my dog because he didn’t want the pinch collar off, something I only use for walking corrections. This all cost about $ 500, again, I was incredibly worried.
When I arrived back my dog was still sedated and the vet had a friend help lift him by his pinch collar, practically dragging my 90 pound dog to the front. This scene alone was traumatic, it took him a few hours to come to. The medicine was a powder in a non labeled bottle, very odd.
I instantly regretted taking him in, because it seemed as if nothing had been done.
On the sixth, I took him to East Petaluma Vet, where they petted him, got on the floor to check on him and gave me a simple, recognizable, medicine to administer! They told me all that we had done was unnecessary. It couldn’t be more true, especially since I never got any blood work results back, even after repeated calls.
Terrible, untrustworthy place.

I have taken Rusty, my Golden Retriever, now 11 y/​o, here a few times over the last 3 years and have received excellent service. Rusty is always happy to go and is a happy guy when I pick him up. We both give Dr. Zamora and his family clinic 5 stars and 2 thumbs up. Thank you for your good works.

Good vets, I guess. But I showed up here at 1:58 pm to buy some meds for my cat and found the doors locked. I looked down at the hours of operations and saw they are closed 12p-​2pm m-​f. Really? A two hour lunch every day?! They open at 10am, work for 2 hours, go on a 2 hour lunch break, then come back and leave at 5. Stupid, stupid hours. So I thought, «Ok I’ll sit in my car for a couple minutes and they’ll open the door.» Wrong. 25 minutes later the doors were still locked so I finally called to see what the hell was going on. They answered and said they «were on the way.» That was 10 min ago and I’m still sitting in the parking lot waiting, and passing the time by writing this review. Not pleased. (Later…) The owner finally showed up and was super casual about the whole thing, as if showing up that late and making me wait was no big deal. No apology or explanation, just an «oh well, too bad for you» attitude. I guess my girlfriend still likes these people, but if it were up to me I would never come back here. There are a too many other great vets in the world who actually give a shit about their customers/​patients to keep dealing with these people.

We recently moved to Petaluma. Before we moved I read the Local Vet reviews and knew we were going to give Aezr Pet Hospital a try once we moved. Shortly after our move our Pug became seriously ill. Our daughter was home and rushed her to Aezr. Our daughter was very distraught and the entire Staff was so kind to both her and our pug. We have had our pug under their care for 5 months. To say we ADORE and are indebted to Dr. Elmar Zamora is an understatement! She is fabulous, calls to check on our dog’s health and Well Being and is in constant contact with Specialists, doing additional research. Rex is AMAZING, Kind and Dr. Emilio Zamora is full of knowledge, insight and wisdom! We do not know how they do everything they do, always with such compassion, understanding and patience! We Appreciate them more than words can say and we are smitten by the entire Family. They are shining stars in Petaluma!

This place is the best we have 7 pets and we take them all to Dr. Zamora and staff/​family are so kind and professional. We adopted a baby kitten from a friend and took her in right away to get tested before we took her home to the other cats. Dr. Zamora thought that she was so cute that after he did her exam he drew a picture of Emmy (the kitten) with a pencil and paper, he then gave it to me to take home… What vet does that? They have been there for us in good times and in bad and always you leave there feeling like your animal was well cared for and the prices are so good. We are moving soon to Florida and it pains me that I will have to find another yet to care for my pets who are family to us, because after going to Dr. Zamora you will never want to bring your animal to anybody else in the world. Thank you to a wonderful business you will be missed by us very much… Thank you again the Vogler Family

My ancient Pug, already blind and deaf, suffered a severe seizure and was unable to move her legs. New to California and Petaluma, I chose the vet closest to me. By the time we arrived (and it was a Saturday afternoon late), I knew there was nothing we could do for my old girl. The doctor was so kind. He sedated her and let me hold her and talk to her until I felt comfortable enough to let her go. Then he give her the euthanizing medication as she lay happily in my arms, licking my face. Afterwards, he gently placed her on the table and said a prayer for her. I am not a Christian, but I was touched by his obvious caring. The bill was ridiculously low. Over the years I have had to euthanize a few old or sick animals. This was the best experience under these sort of circumstances that I could possibly ask for. I worship this man. I have already sent two new clients to Aezr, and they both came back raving about the gentle and affordable care their animals received. This place is not fancy or high tech, but I trust these people with my pets and thank them for their gentle spirits and customer service.

Last night when I got home from work my female cat Zelda did not meet me as she usually does. When I found her upstairs I immediately realized something was wrong. I called Dr Zamora right away and he was willing to meet me at the hospital in 10 minutes at 8:00pm in the evening! He knew right away what was wrong (an abscessed wound) by being able to smell it when we took her out of the carrier! Abscessed wounds can get very nasty quickly so I am very grateful that he is available and willing to take care of such things so quickly. The reasonable prices really indicate to me his commitment to serving the animals long term. Thank you again, Dr. Zamora and staff!

Dr Emilio is a wonderful vet, very old school but attentive to your animal’s needs. He’s a straight talker but I love that about him. The entire family is great to deal with from the front of the house to the tech who was so very kind to my pet when he was scared and not happy. This is really like a family with years of experiences. I highly recommend Dr Emilio.

Do not have these guys touch your dog.

I called at 6:30 am to leave a message and was shocked that the dr answered. He discussed my cat’s issues and booked a same day visit.
They took care of my cat and all of his problems that day, The recommendations were spot on. And apparently my cat got a girlfriend there (the resident hospital cat is adorable).
I really felt that the staff really cares about the animals there. And everyone is very friendly. It’s a family place. The 2 vets are Dr. Zamora and his daughter-​in-​law Dr. Zamora LOL! Price wise– I felt that everything was absolutely fair. The first time I didn’t feel taken advantage of.