Received this referral thru Ho** Advi**r…unfortunately, the office support person did not communicate job details to the service tech accurately. I got no follow-up call regarding the repair work, nor did I receive an invoice. I called 48 hours later and asked for both when it was determined that the work had not been performed as I had requested. Her response was defensive and hostile; to date, I have never talked to the tech, nor has an invoice been delivered. Other details: the wall furnace pilot light went out 4 hours after the repairs were made and still doesn’t work; a CO detector was installed w/o consulting me first.
Theo B.
Évaluation du lieu : 1 Novato, CA
Unreliable company. My wife was scheduled to meet with Chis for an estimate of replacing a wall heater, but Chris didn’t show up. My wife called him numerous times, but he didn’t return her calls. Thereafter my wife called the Enviro Heating office and spoke with a lady there who didn’t seem to care much that Chis hadn’t shown up for his appointment. This lady instructed my wife that the cost for installing a wall heater would be $ 1900 — without having performed an inspection and without having provided an estimate. Buyer beware.
W F.
Évaluation du lieu : 5 Santa Rosa, CA
I was beyond amazed with the excellent customer service we received from Enviro. Our school was freezing and they came to us the very next day to analyze the situation and get the parts ordered. The next day when the parts had not arrived in Santa Rosa the gal in the office drove to Fairfield to pick them up!!! Who does that?! Thank you Chris and mystery office lady for going beyond what I imagined.
Irvin K.
Évaluation du lieu : 5 Santa Rosa, CA
These guys are really helpful. We had an awful problem of the furnace cutting in and out. The service was outstanding! They came on time, they fixed the problem and were really affordable. Great Service and Great People! This is a real family owned business and we even got a Christmas card! Thank you Chris, we wish you great success in the New Year!