Out West Garage

I don’t think there are enough good things to say. How often can you bring your car in to a mechanic and truly TRUST them? Maria and crew are amazing. I think I will always buy a foreign car just to take it to Out West. THANK YOU MARIA!

Great from top to bottom. Honest with fair pricing. Take care of your vehicle like it was their own. My Tundra is in good hands!

Friendly, attentive service to fix my classic Prius. They really did a great job! My old car and I are happy campers.

I hate leaving a three star review, as I’ve recommended countless people to Out West, and often want to honk and wave at other people rocking «Out West Garage» plates. But, I think Out West broke up with me.
I was the proud owner of a 97 Subaru, and Maria and team kept it running so well, that when it came time for me to get a new car, I decided on a Honda (a HUGE part of that decision was that I would still be able to take it to Out West). When it came time for my first tune ups, I called Out West (SO excited) left a message, and never heard back.
Ok… Maybe they lost my number, maybe I mumbled… So I called (and left a message) again… Ok, at this point, I can catch a drift. I’ve been dumped.
Maybe it was all the referrals and they’re too busy now. But it stings, and I’m afraid I’ll never find a good mechanic again. In all honesty, I get being busy, but a call back recommending other shops would have been super appreciated.

This place is still great! Only people I trust! :)

They were great. I left my car overnight using the convenient key drop slot. I awoke at 7:30am the next morning to a text message with a diagnosis and recommended fix. I got an instant reply to my one follow-​up question and then gave them the go-​head to do the work. When I came in to pick up the car, it was taking a bit longer than they expected, and I was in danger of missing an appointment in San Francisco. Maria gave me her truck for the night and it all worked out. And the car is fixed. Also, this is the only business where I’ve been offered a selection of guitars to amuse myself with while I wait. I don’t look forward to future car trouble, but I do look forward to going back to Out West.

Seriously, Out West IS as good as it gets. The customer service is beyond exemplary; the quality and thoroughness of the work is AMAZING. They will work with you and your budget. They actually listen to your concerns and description of issues – unbelievable! Honestly Maria runs the best autoshop I’ve ever dealt with.

Wow. I love getting my car serviced. Really. And it’s all b/​c of Maria and the gang. Fun place to wait and hang out, super nice and I trust them implicitly. Indeed, I one time had a little something off and called them to make an appt. They were closed but Maria answered anyway and gave enough advice for a friend to make the fix, shortchanging herself, but helping out a customer. The best. Absolutely hands down.

I absolutely am in major LIKE of this place. Extremely pleasant staff, Maria is great! And prices for this area are extremely reasonable.
Seldom do I experience a NOT feeling stupid feeling when dealing with AUTO Repair, but they went out of their way to assure the job was done right and that the part replaced actually needed too. Mine was a GERRY RIG job that eventually failed. Old West came Highly Recommended and I Highly recommend them as well. Five Star without the Five Star cost!

SUPER friendly and helpful. Extremely pleasant experience. You don’t feel rushed or ignored like some other places. Maria was kind enough to call our friend, who was buying our car, and give her advice about the timing belt (she volunteered to call).
When we asked if they did smog checks, she said no, but they took it to get smogged for us! Good old fashioned service!

I had such a great experience today. I love my old truck to death and i was very nervous to go in. I met the owner who is a very nice and cordial lady. Darrell who greeted me and supervised the work on my truck was super patient with my non knowledge about mechanic and showed me exactly what was wrong or not. Overall it made me feel good and made me trust also his knowledge i didn’t feel like i was getting ripped off by some mechanic guy so to speak !
Thank you for this fabulous experience.
I will recommend this place for sure.

These guys are amazing! Tuesday morning my car (2004 Honda Civic) was having major electrical issues and I wasn’t able to drive to work safely. I brought them my car that afternoon. When they couldn’t get my car to duplicate what happened when I was driving, they kept testing until they knew what had happened. By Wednesday afternoon they figured out my alternator had to be replaced, had the parts ready to go and got all of the work done. I picked up my car Thursday afternoon, but it was ready that morning and the price was much lower than I thought it would be! I couldn’t be happier with the service and the fast turnaround for my car. I will definitely go here if I need anymore work done!

The only place to take my honda!!! In and out the same day!!!
Staff are fantastic, their work is the best, and the price you can trust!
In my opinion the best shop around !!!

THANX YOU GUYS!!!

Unbelievable service, complete dedication.
They tried to find a part for my 2003 Infiniti and it wasn’t available from local used parts providers making it far more difficult to obtain.
Once it was discovered my car was in far worse shape than originally thought, Darrell sprung to action and found the part, quite possibly in the outer regions of the galaxy.
The service was prompt, the communication was robust, and the price was fantastic.
The rumors (and Unilocal) were quite true, there is honesty, value, and service with a smile at this little garage. Our family no longer has to worry about where to go to get our auto serviced.
Thanks Out West Garage!

I succumbed to an oil change coupon at one of the chains and was told I needed $ 1200+ work done– struts, shocks, other stuff. I admitted my transgression to Darryl and asked for his opinion. He checked out the car and let me know that in a few months (possibly a year) I might need to replace one of the shocks (nowhere near $ 1200). No more coupons for me. Thanks Darryl and Out West folks for your integrity and kindness!

My trusty 20-​year-​old Honda had a rare break down moment a few months back. Being new to town, I had no idea where to ask AAA to tow me, so I chose a random garage. I was informed the next day that my car would need a new distributor and associated accessories.
In the meantime I had done my Unilocal research, so I decided to take the time to get a second opinion from Out West Garage. They were amazing from start to finish. Wonderful on the phone. Charged absolutely nothing to diagnose the issue, and brilliantly figured out that instead of replacing the entire distributor, replacing the much cheaper distributor igniter did the trick! That, plus new spark plugs, and my little Honda is once again good to go.
I can’t wait to take my car back soon for it’s next service. There is nothing like the feeling of having a trusted auto shop on your side. Thank you Out West!

Still fabulous. My Honda hit 225,000 this week. Maria and her team have made this possible.
Honesty and Trust!
Thank you.

Darrel was such a sweetheart! He helped me out in a bind. He knew his stuff and was very clear about the problems my impreza was having and their plans for fixing it. Maria was also a doll.
I am a lifetime fan! Thanks guys!

I’ve been coming here for a few years now and my mom has been coming here for many years. I can’t imagine taking my car anywhere else.
Maria is delightful and knows all of her customers by name as soon as they walk in. The waiting room is comfy and stocked with all sorts of vintage guitars and children’s toys to entertain yourself while you wait. They really do go above and beyond here. They do honest work for a good price and I’ve never felt like any work they suggested went over my head (as I know very little about cars) or was unnecessary.
On the off chance that they can’t do the work themselves here they will even give you a great recommendation to another shop. As I mentioned before, they go out of their ways to help their customers. I’ve even seen them offer to do things like pick up new tires across town if you don’t have time to. I highly recommend this garage and won’t take my car anywhere else.

Once again, Maria and her crew save the day! I never imagined I would write a more enthusiastic review of an auto shop than I would of a new favorite eatery, but here you are all witness to it. I cannot stress enough just how amazing this little place is. Maria, who may remind you of a favorite auntie, literally bends over backwards for her customers. I have never met anyone with a better customer interface. Always chipper, always «can do». Unwavering. I look for excuses to bring my Honda odyssey in for servicing. Maria is one of the last few straight up, honest, and fair business people which almost makes throwing money into things like brake jobs delightful.
On this last visit, when given the option to head down the street to aqus café to grab a treat and wait for our ride to pick is up, the kids opted to hang out in the waiting room which Maria has filled with all manner of musical instrument – you name it, she’s got it: steel drum, washboard tie, thundering drum, violin, stand up bass, guitar… All of which she encourages her customers to play-​even the kids! Even beyond the waiting room, you leave there with an overwhelming sense of inner peace and feeling like a valued customer. I just cannot imagine a situation in which a customer would leave unhappy. Her prices are totally reasonable. Scheduling routine maintenance can be tricky, but it’s worth the wait, trust me.
Maria is just an absolute pleasure to do business with and she comes with my absolute highest recommendation. I love this place!!!