Quality Flooring Center

I’m very disappointed to say the least. After finding them online with good reviews, we decided to contact them to have our floors replaced. They quickly took our $ 100 to have an estimate done, but then they took a couple of days to get back to us, then they we’re not timely in answering emails or phone calls about working with them. We tried contacting them several times to get our itemized estimate to which they still have not answered after several phone calls. They would routinely say, «The owner isn’t here» or «we can’t find your paperwork». They seemed to try to avoid my questions and weren’t very helpful. We are really frustrated and would not recommend them.

A friend’s puppy ripped our guest room carpet to shreds :(BUT Quality flooring to the rescue. We were on a budget, they showed me ‘leftovers’ in their showroom and we found something great! They were timely, affordable, friendly and thorough. Thanks for the great experience!

The carpet installing crew just left and I could not have been happier with the quality of their work, the carpet itself and the price. Years ago I ordered cork flooring from Quality and it has been great. I will definitely bring my business back to them.

We witnessed a great execution by the QFC decorator (Lori), the two flooring guys (Sabino and Paulo), and the support people from the office. The final product is a piece of art. Quality Flooring was our final choice, after we looked all over Sonoma County as they had the best track record and they fit our needs. We were quite happy with the overall results, and you can see several of my pics of the final installation. BYW the estimations for the amount of materials was spot on. Some of the finishing pieces were delayed, on order, so we had to be patient until they came in. That goes with the territory. I noticed that some of the lesser Unilocal review had to do with amount of materials and timing; my advice, let the professionals do their thing and don’t second guess them. (I would never attempt to estimate the square footage needed, nor try to hurry the process along).
[’nuff said]

We love our new carpet. Beautiful Mohawk silk. Reasonably priced and friendly staff (from Mary how measured my home to the installers to the staff at the showroom). Only small glitch was that they didn’t bring enough carpet the first day, so the install rolled into two days. We love the outcome, especially the capped stairs.

My wife and I wanted to use a local business for the tile work and carpeting we were installing in our kitchen and bedrooms, respectively.
We stopped by one day, reviewed the samples, and had all the work done (including ordering the tile to match our previously remodeled bathroom) within 10 days.
The two installers (Sabino and Paulo) were prompt, cleaned up every day, and did an excellent job.
We are extremely happy with the product and installation, and highly recommend them.

We are in the beginning processes of re-​modeling our newly purchased home. We drove by QFC and decided to stop in for a look. We have looked at many flooring stores local, online, and bigger corporate stores.
The customer service we received from Lori today was hands down the best flooring experience we have had. She was understanding, not pushy, and listened to what we wanted. She only showed us product that fell in the category of what we wanted. She communicated everything so clearly from materials, to warranties, to installation options.
As for pricing– we have found better prices online, but customer service and supporting local business plays a big factor in who we chose to go with, as long as the pricing is reasonable. So far the flooring we like is aprox $ 5 a sq foot, which is in the budget.
We have not measured, purchased, or installed yet– so I will update this if there is any change to the exceptional service we have received.

I have been using Quality Flooring Center for all my flooring and window covering needs for about 15 years. They have provided me with the best service from sales to installation and when I wanted to do a project myself their expert installers gave me all the advice I asked for. I will be a loyal customer for many years to come. Great job team!!!

This company is more aptly named «Mediocre Flooring Center». There were a lot issues with our project; poor quality of the hardwood flooring, botched installation which required many visits to correct, poor communication between the sales team and the installers, lack of any real customer service from the owner and numerous issues with invoices (all overcharges). The sales and install teams did eventually rectify their issues (after 2 months of trying). I am still shocked at the lack of concern and absence of proactive effort from the owner, Elaine. She really couldn’t have cared less. I suggest you go elsewhere if you are looking for a ‘quality’ product and service.

We purchased our bathroom tile from this business and were very happy with their service. Very competitive prices (compared to many places we visited in Marin) and great, friendly service. Worth checking out!

When we decided to remodel our bathroom we knew we wanted to do two things: support a local business and buy products made in America. We walked into Quality Flooring Center (local company? check!) and asked to be directed to the products manufactured in America. (The nice thing about this strategy is that it also helps limit the almost overwhelming choices.) The gal showed us our options with confidence and we found a Daltile product we loved.
Well, today we picked up our tumbled marble tile and the boxes all say «MADE IN CHINA.» Huh? I had searched the daltile website, on which they list manufacturing facilities in America and Mexico. Not sure where the disconnect occurred but wish Quality Flooring was more familiar with the product they carry. Bottom line: we are happy to be supporting a local company but wish the saleswoman had taken a bit more time doing her homework.

Prior to moving to Petaluma in Nov, 2010, Quality Flooring was recommended by our Realtor. They tiled the laundry room and hall bathroom floorswithin the time frame we needed. Excellent job, tearing out, installing and grouting. Two wonderful workers (Sabino and Polo). We recently decided to carpet two bedrooms, previously covered with bamboo and laminate. Again, they ripped out the old, put tack strips, and installed padding and carpet. Great job with the transition strips. Sabino and Polo obviously very experienced as they did this job also. Our contacts were Tom and Elaine and both were true professionals. It is local and family operated with long term employees. Excellent products to choose from for any flooring needs.

At first my flooring came with no problem, but I soon found out that I was mis-​qouted on the square footage and had to buy another box from another company. Then I had a huge headache trying to get the transition pieces from them. The manager lady was rude and treated us like we were stupid. The sales lady was very nice but made some crucial mistakes. Sorry, would not reccomend.

We had them tile two rooms, carpet a bedroom and lay hard wood in our down stairs. Very happy with the service and price. Seems to be a family run business that puts the customer first. Our salesman was Tom.