Stephen Steady, MD

I called the Dr. s office to schedule an appointment for my husband. I was on hold for 13 minutes! In my opinion that is a horrible wait time, but I can look past that. I was surprised that when I did get someone on the line she proceeded to tell me that that was a good wait time! THAT IS NOT A GOOD WAIT TIME!!! Then when I continued with why I was calling, the person said that only Nancy can schedule procedures, that I could either be put on hold AGAIN or I could leave my name and number and she would get back to me. I have been attempting to call for 2 weeks and I didn’t want to continue to play phone tag, I just wanted to get scheduled. I asked to hold but also asked that she pass Nancy a note letting her know I didn’t want to wait long. I don’t understand why the other staff is not trained to schedule procedures, for an office that has a normal wait time of over 10 minutes, I would think they would want to get people scheduled and free up the phone line. I was transferred to Nancy and I explained to her that I felt that the office is unprofessional, apparently I hurt her feelings because she then said she was going to put me on hold again because I made her angry and she didn’t want to work with me until she had calmed down. Now I have worked in customer service AND in healthcare, I understand how frustrating the job is but that is no excuse. This is your job, people can be frustrating, but if your the ONLY person who can schedule appointments then suck it up and get me scheduled. You can go take a potty break after and talk about how much of an asshole I am later! To do this and create more of a hold time and frustrating experience for your patients/​customers, your not doing anyone any favors, what your doing is putting the office, that already seems behind in everything, more behind because you can’t push those feelings down and do your damn job! I was speaking the truth to you and you didn’t like it, too bad! If its this frustrating for your patients and staff then you need to change the way things are done to be more productive. Maybe keep your phone lines open more! Maybe hire another person! All I know is that I have asked my primary to refer us to another doctor because I cant believe that the doctor is proficient if his staff aren’t. Last thing, if you cant handle your job, find a new one!

I am surprised to see a bad review for Dr. Steady. For me he has been an absolute god send. I really wish he was my primary care doctor. He is thorough, caring and really takes the time to make sure you understand what is going on. He discusses treatment and test options and explains why he is recommending the procedures he recommends. He has even sent me home with articles about my condition so I can intelligently share the info with my family with out forgetting stuff. The other Dr. He has had to refer me to was also an A+. Dr. Steady is a total class act and an all around fantastic GI. I wish all my experiences with doctors were this positive.

I am prompted to write this by seeing the negative review forwarded to me by someone I had referred to Dr. Steady. Anyone of reasonable intelligence can figure out the scenarios conveyed in the post do not happen in the real world of medical practice and I will stop at that in favor of relating my personal experiences with Dr. Steady. I am a relatively recent liver transplant patient and truly owe my life to the superb and thoughtful care received from Dr. Steady in the 18 months leading up to it. I was scoped from the top down and bottom up at his practice, and was under his care throughout end stage liver disease. He saw me numerous times both at his office and at PVH and remained forever diligent and accessible throughout my entire ordeal of fighting for my life, both during and outside business hours. I also spent many weeks hospitalized at CPMC in San Francisco, where he previously practiced in their Hepatology Department. Everyone on staff there had nothing but the highest of praise and respect for his manner and ability without exception. CPMC is known to be one of the major liver centers in the country, if not the world, and their respect must be earned. I consider myself honored, thankful, and alive because of the wonderful, professional and thoughtful care received by Dr. Steady and you will do no better in Sonoma county. I am fortunate to remain a post transplant patient of his.
Ken W

I received a colonoscopy from Dr. Steady three years ago. Now I have stage 4 colon cancer. I had 4 different doctors including UCSF tell me he missed the cancer.
Even when I was sick and didn’t know what was wrong and told him my symptoms
he thought I had ulcers. (and now i know they were clearly colon cancer symptoms)
After the endoscopy in the hospital and it was negative he was no where to be found.
I called his office in the afternoon to let him know I was still in incredible pain.
He was on the golf course. He was suppose to return my call he never did.
You might say he is responsible for me fighting for my life right now. Be sure to do
the research on the doctor for your colonoscopy.