Cakes While U Wait

I have used Cakes While U Wait before and go back for the quality of the things I order even though their customer service is less than desired.
I decided to go there again for my husbands 30^th birthday cupcakes. I called a month in advance and was clear that I wanted fondant as I do not like dark icing. When I arrived every cupcake was full of dark blue icing. (They also look a child decorated them) When I explained that I had asked for fondant instead the woman at the counter looked at me and asked if they were alright and when I explained they were not what I ordered she just stared at me and waited until I said it was okay. I was not offered any solutions or a discounted price.
I will not be using them again, and I suggest you do the same, it’s a toss up… You’re never sure what you’re going to get.
Please see comments below for how staff talk to customers. No thank you to the gift certificate.

Hello Debbie, I have the original email with the image I sent to your bakery. In it, my son’s name is, indeed, included, so it wasn’t a last minute request. It was added at the last minute because the decorator failed to include it as I’d asked. Even without the name, the writing is placed off center, what I think happened is that your decorator realized she hadn’t left enough room for the name and left it out.
Also, no one told me anything about dark blue frosting. If they had, I would have insisted on it because that’s the color of the TARDIS. If I had no problem with an entire cake being dark blue, why would I mind the cupcakes being dark blue?
Neither of your excuses hold up, and you don’t address the poor quality of the fondant work.
I appreciate your offer but a sincere apology admitting the mistakes made would have been more welcome, and would have made me give your bakery another try, since my husband has a birthday in two weeks.
I have added both my original email requesting the same blue on cake and cupcakes, and the picture I sent, which has my son’s name. The mistakes were all on your side.

Update to my past review. Again a love hate type of relationship.
Quality: 4 stars. top quality cakes but a bit high in price even for the high quality cake. I love their butter crème frosting.
Service: 2 stars. They may be really good at what they do but their service hurts them. Not friendly, never greeted with a simple hello. They have rules but sometimes they don’t follow their own rules. I’m here to pick up a cake and another patron is complaining she called on the time specified to change the order and no one called back and her order is not what she wanted. Not much of an apology from the staff.
Staff: 2 stars. See above. Do you get bothered by the kitchen staff scratching their face or nose while working? That’s what I witnessed and most likely I won’t be having a slice of this cake without thinking about that image in my head.
Summary: Great cakes if you can spend a bit more and can get by the poor quality. They need to hire someone with customer service in mind for the front counter. Should be 2.5 stars but we will come back because of the cakes.

They do not adhere to their published hours, have rude employees and owners, and lack accountability by offering excuses for their inadequacies.

HORRIBLE messed everything up way to expensive and ruined the cake I would not go here at all.

I ordered a cake and cupcakes for my husband’s 40^th birthday. We live in Arizona and we were celebrating in Okauchee. I called ahead of time and the staff was very accommodating. I sent a few pictures of what I liked. I paid over the phone and everything was ready on time. The cake looked and tasted amazing. All the guests commented on the moistness. The fillings were great as well. I would recommend this store!

Used them for our wedding cake. We were from out of town and went in twice to finalize the cake. The price increased magically the second time we came in, even though we didn’t make any changes. Also, there was a hair in the cake tasting cupcakes. Eww.
The wedding cake looked very plain and underwhelming. I am a low-​key person and even I knew it looked bad. There were zero compliments on the cake, but the other food went over well.
We were promised a cake on our first anniversary but that didn’t happen. I didn’t raise a stink because the thought of dealing with them gave me a headache. It’s too bad they are so awful with their customer service because it is good cake. I wouldn’t recommend using them for a wedding or any big event.

I ordered 2 Frozen style Barbie cakes from here for my daughters birthday. The Elsa cake was to be plain flavored (for the kids at the party) and the Anna cake was to be marble with raspberry filling (for the adults) For anyone who has kids, you know how important this distinction is. I have to admit that the cakes were beautiful. We got a lot of compliments on them. However, the fillings were swapped. It was something that I was very specific when I ordered the cakes so I was very disappointed. I also had a lot of very disappointed kids since they had to eat the Anna cake. It just created a lot of unnecessary headache. The cakes were ok tasting, but the frosting was entirely too sweet. Not something that I would go out of my way to get again.

We have lived in Pewaukee for 8 years and have been here since CWYW started. Our experiences there have been consistently good cakes but inconsistent on the service. They used to offer a phenomenal coffee cake that I noticed wasn’t being offered anymore. They told me they didn’t like making it so they stopped even though it sold out consistently.
The cakes we’ve gotten there have always been top notch. If your looking for a cake buying experience you may want to consider a different place. If you want a good cake that is convenient, I would suggest this place. You may have to «drive» the order and follow up to make sure it’s to your specifications.
As an aside I’m still amazed that the 2 closest things we have to bakeries on Pewaukee don’t open until 8am. I’d love to have a place I can stop on my way to work and pick something up to bring in (working downtown I’m rarely out of the house later than 6;30).

I had a good experience; called at noon for a cake and they were able to make a cake to my request that same day that I picked up at 4 for my wife’s birthday at a reasonable price. We all agreed the cake tasted great and the decorations were very nice. For me this could become a goto location for cakes.

Deb emailed saying we could discuss this if I first take down my «MEAN» and «UNTRUE» post here. Which is hilarious. I had a giant square sticking out of my cake, so I’m not sure how I could make this up. I’ll update this post if they ever admit they messed up and try to work with me. In the meantime fellow Unilocalers, beware!

Back in 2009 we had our wedding cake done here, not only did they get the flavor wrong, it looked like a toddler did it! It was suppose to have a fondant ribbon around the layers, but instead the airbrushed it (and not very well at all). When we brought it to their attention, they sent us a copy of our order where we approved it all… except it had my initials on it, and I wasn’t even there when it was ordered! Their response in the end? $ 25 gift certificate to them.
Save your money and go somewhere else!

Yuk. Ordered a red velvet cake and it was terrible. the cake itself was dry and dense. The frosting was so sickening sweet I took one bite and was done. If you’re looking for a good bakery try Miss Julias in Brookfield or Simmas in Tosa. Honestly you could probably even get a better cake from your local grocery store.

This is a wonderful shop. The staff is incredibly particular about their cakes. The designs are creative and well executed. We have placed several orders and the cakes have always been on time, fresh, and delicious. The staff is also very helpful and friendly.

Despite the reviews on here I went to get my daughters 1^st communion cake from here. The cake turned out beautiful and tasted yummy. The service was friendly and efficient –I have no complaints and will definitely use them again.

I hadn’t read the other reviews until after I got my cake so I was unaware of the experiences others had. Here is mine. It was Monday and I needed a bday cake for Thursday. Other places said they couldn’t accommodate my request because they needed more lead time. I remembered seeing this place from driving past it so I stopped in Tuesday morning. I said I needed a bday cake for Thursday and they had no issues with the two day notice. Got the Frozen themed cake on Thursday afternoon, it looked good and it tasted good. No complaints. For customer service goes, as that’s where most ppl had issues, I didn’t have any and would order there again.
If you want great customer service with a smile all the time, go to Disneyworld and stay on one of their properties. That’s really the only place I’ve found to have great customer service all the time from everybody. Everyplace else is a roll of the dice.

2÷20÷2014. Went back and picked up a cake from the case. They customized it no problem. Cake was great and no issues with customer service. Not sure what others are experiencing but I haven’t seen it yet.

I have been ordering cakes from here off and on for about the past 5 years. The cakes are delicious but YES. Deanna you hit the nail on the head. They are downright RUDE. And yes, it’s the luck of the draw. Sometimes I get a cake where the decorator obviously put thought into it and other times it’s just plain like they did it in less than 5 minutes. I’m surprised they stay in business and that people keep coming back but the cakes do taste fabulous. So if you know all that and know that you have to give them very specifics and that yes, they are rude and you are okay with all of the above then go ahead and order your cakes from them. BUT don’t expect to be treated with courtesy. You are not the only one Debbie has been argumentative with and it’s my understanding that she’s the owner! Actually my friends and I have an ongoing joke about how rude the people are that work there! Pretty sad!!!

Not sure what all the fuss is with the other reviews for «Cakes». Ok, the customer service was just good, not great. The photo albums & order-​taking process could be updated, and the woman who carried the birthday cake to the register from the cooler almost dropped it. BUT… she caught it, the design was very nice, the price was reasonable, and the vanilla cake with butter cream frosting was decadently delicious! Was it the best experience ever? No. But I would also have no hesitation ordering from them again.

I went here to order a cake the other day. The staff was unfriendly and not very helpful. The bakery is small and when I came in not one of the 3 employees greeted me or asked if I needed any help. When someone did come to the counter I said I would like to order a cake. I have never ordered a cake from here before so I didn’t know what they had available and what they could do. She asked what size and kind of cake I wanted. When I told her I had no idea what sizes they come in and what they had available she didn’t even give me the options that were available! I also had no idea as to what decorations they were able to do… She made me feel as if I was bothering her and wasting her time. I cancelled my order since I have gotten better service at Sam’s Club for a fraction of the cost.