Menards

I bought a Yardworks Lawn Sweeper at Menards in Pewaukee yesterday and spent hours to assemble it. When it almost done, I found two pieces of the parts are wrong size and can not be fixed in. I went to the Store and talked to a person in Hardware Dept. I ask him if it’s a defect part? He said NO, it ‘s very common and normal! He told me that I should fix it myself – drill two bigger holes on very hard and thick metal bar! (I did later and broken two drill bits. Finally got help from my professional neighbor.). I talked to the store manager and he gave me two option: 1. disassemble it .and put them back to the box and return it (it will take another some hours!) 2. $ 5 discount. I ask him to contact the manufacture company about the problem. His answer was NO because it’s sold out. During the whole time, no one at Menards feel sorry about the problem of the product they sold to customer! Very disappoint this time on my hometown Menards which I’ve shopped at so many years!
Today I called Yardworks about the defect of their product – Lawn Sweeper. The customer service told me that they know the problem and already noticed Menards and other stores. If what he said was true, it means Menards intentionally hided problem of the item and didn’t tell customers before they purchase and assemble it. It’s terrible if it’s true! I hope Menards can review this case carefully and give customers a satisfy answer.

Update: Just kill me. Why did I think this trip would be any different?
Hardware dept. CATASTROPHICALLY disorganized. It took 10 minutes to find 6… SIX. matching carriage bolts and nuts. What stoner did you hire to «organize» that aisle?
Good God I vow to not return, even under duress and threat of mortal injury.

SIGN YOU ARE A HOMEOWNER: You buy bags of rocks. The rock coverage around my deck was looking thin so I headed to this Menards. River Rock helps retain moisture and can prevent weed growth. It’s also REALLY EFFING HEAVY. I was able to purchase six bags of rocks and a bag of red mulch for under $ 15. The employees were helpful and thanks to the hand held scanner thing I didn’t have to lift each bag of rocks onto the check out counter. This Menards rocks.