Custom Electronics, Inc.

I was recommended to Custom Electronics from a friend and I havent regretted it one bit. I use them to monitor my security system at my business and they are very good. Almost a year ago, they sent someone out to set everything up, and boy were they quick. I got the devices from them that allow me to wireless watch and manage my alarm and the guy was really helpful in making sure I understood how it works. Every time I’ve accidentally tripped the alarm, they have been really prompt in calling me to make sure everything is ok, and on the rare occasion I have had an issue with my cameras or wireless, they have gone out of their way to help me right away. When you are a business owner, you NEED security like this so you can sleep at night. ;)
Anyways, They’ve been great to me, they’re affordable, and I’d highly recommend them to anyone.

I hired Custom Electronics to install 3 sets of speakers in the ceiling and outdoors at my new home in the Westlake area. They also sold me two universal remotes and programed my existing equipment for surround sound, wireless interface (blue tooth), apple TV, cable etc… This was several thousand dollars and they agreed to do it for less than the original bid.
They showed about an hour late and worked throughout the day to hook up my existing equipment in addition to the installation of the speakers and programing my new Universal remotes. There were two guys however one left early while the other ended up working into the evening. I wasn’t exactly prepared to spend the entire day and evening at home waiting for them to finish. I was very dissatisfied with the way they did wire management and their lack of communication. In addition I was there late waiting for them to finish the job because the guy who left early was the one who knew how to program the remote to the Apple TV. It took a couple hours for the other guy to figure it out and he wasn’t to happy about it either.
In addition there was a lack of follow through and customer service. I highly recommend that you get several bids and ask questions specific questions about their service. and installation techniques. Overall I give them four out of ten stars. If possible find a team that offers good customer service. That was not my experience with Custom Electronics.