Healing Pathways Hypnosis Center

Heidi’s idea of high quality service includes refusing any kind of refund, even for services not yet conducted, and then filing litigation against former clients when they win credit card chargebacks. Yes, ladies and gents, she is suing me for the full price of the pre-​paid contract (of which we only conducted a single 1-​hour session) plus $ 400 in damages. This after ignoring two settlement offers, one for $ 100 and one more recently for $ 250. She is also threatening me with a libel suit for my reviews here and on CitySearch.
She never suggested that we continue purely with hypnotherapy sessions. She shouldn’t be giving nutritional advice if she’s not trained to do so. She never stated until now that her no-​refund policy was to encourage clients to continue therapy. She simply stated «I am unable to grant you a refund as [you] (sic) signed a contract with a no refund policy.» She certainly could — she’s the business owner — her litigious nature suggests she’s only in this for the money.
Stay far, far away from this one. Real therapists don’t sue their clients.

I took her to court and won; Ms. Heidi Carabine was ordered to refund me the money for a contract she refused to fulfill. She has still not paid up, leaving me to drag her back into court for failure to pay. This woman not only swindles people out of their money and sues her clients when she cannot rob them (see post below) she refuses to pay court settlements to those she has stolen from as well.
Ms. Heidi Carabine sold me 5 pre-​paid sessions and had me sign a contract. She subsequently failed to behave in any sort of professional manner, making it impossible for me to continue to see her for the hypnotherapy sessions. When I requested a refund, she threatened to sue me for libel if I printed anything bad about her, and she threatened to sue me for «breach of contract» even though I had pre-​paid for the contract. She also told me I should seek some «much needed help», she cancelled all of my remaining appointments, and she refused me a refund.
In the first 90 minute session I had with Ms. Carabine, she acted professionally, politely, and respectfully. She only spent 20 minutes hypnotizing me in the first session, which I asked about, but she assured me she would spend more time hypnotizing me in future sessions.
In the second session, however, after I had paid and signed the contract, Ms. Carabine spent a large portion of the session trying to sell me other services which she offered. She talked on and on about how she was a life coach and did rakki, and described the techniques to me. On multiple occasions I interjected to try and get the session started, but she continued to try and push other services on me. She also asked me if I had noticed any improvement in my relaxation, and I told her no, I had not. She then went on a tyrade lecturing me about everything I must be doing wrong. Her sales pitch and lectures continued for 50 minutes of our 45 minute session; when I tried to interject it only angered her and she argued with me. Eventually, she hypnotized me for about 20 minutes.
I requested a refund three days later via e-​mail. Her response was to explain, via e-​mail, why everything was my fault, remind me that I had signed a «legally binding contract that is solid in the state of Texas and which [she] had an attorney draft», her «assistant could attest to» all of the things I had supposedly done wrong, she canceled all of my appointments, refused me a refund, and told me I should «reconsider seeking much needed help.» Additionally, she threatened via both e-​mail and on the phone, to sue me for libel if I printed anything bad about her, and to sue me for «breach of contract» (even though I pre-​paid for the contract).
I have filed a complaint with the Consumer Protection Agency.
Thank you.
Sincerely,
Tracy
* it is worth noting that she offers discounts to those who post positive reviews about her.

Everyone please beware she is a scammer, I am not the only one that she has pre-​sold services to and would not give the money back, there are quite a few other!!! Please please beware.

About as unprofessional as one can be in a business. Mrs. Caradine runs this business partly at her home… which you can find after looking through the feet high weeds and dead plants in her yard… in the apparently deed restriction-​free neighborhood she calls home. The first session with my son was ok. Thought I was made to feel pretty uncomfortable by her apparent dislike for late appointments (her assistant made the appointment time… I didn’t). You’re led to this maybe 50 square foot box of a room, next to her teenage son’s room who is talking on the phone and playing music. I paid for a 90 minute session and got less than 60. The 45 minute followup was worse. The appointment was made for 6:30. We arrived early and basically got reprimanded for this. She had charged me for a 2^nd recorded process and then refused to do it. This was after repeatedly being told that HER time was valuable. Last I checked, I was the customer. Also during this 2^nd session, she spend 10 minutes yelling at her son to be quiet… right in front of my son and I. She spent the better part of the 30 minutes there berating me for not doing things that I had explained to her we were doing over and over and over with no success. If you’re interested in hypnosis, go somewhere else. This lady apparently doesn’t enjoy her own career and it comes through in the way she treats her clients.

Beware! The pre-​paid service contract is a SCAM!
I heard of this service via a Groupon. I bought the Groupon thinking it will give me a chance to experience Hypnotherapy and most services that show up on groupon are quite satisfactory. Unfortunately, this was hardly the case with Heidi Carabine.
She does not have an office and operates out of her home. The environment is very casual and not conducive to a professional therapy session. I noticed that but did not think much of it at the time.
She had me sign up for pre-​paid services BEFORE the session. ‘Before’ being the keyword, because then the client has already signed up before experienced her sub-​standard service. After reading other reviews, it appears she has practiced the same technique with others to lure them.
She recommended getting a package of 7 services, but I pre-​paid for only 5 sessions. According to my recollection, she said I had up to 4 months to cancel (although she now maintains that the 4 month period was for ‘availing’ the services– they expire after that!). I should have been more perspicacious and read the contract. I would recommend bringing your lawyer with you when you go to see Heidi Carabine. You may require your lawyer’s services!
Heidi’s session was very poorly conducted. She had me watch a video on her laptop, not a TV. She also told me that the equipment had malfunctioned with the client before me. The equipment did not malfunction with me but the session was far from soothing.
If you pay close attention, you will immediately notice that she is not really interested in her client’s well-​being. She is really just out to get your money. I had to ask several times for a glass of water before I eventually got one! As this reviewer also mentioned (
), she also talked about other clients in derogatory terms. When I called for a refund she did not recognize who I was. I had to really help her remember me. This was very unusual for a therapist. Most therapists recognize you with just your first name. That is one the the traits of a therapist– empathy with the client. Heidi, unfortunately, is just out to get your money.
Heidi refused to refund my money even though I had not taken a single session form the package yet. She even told me that this is how she stays in business. That tells me that she has done this to others as well. She also told me that the contract stated there were no refunds and my ONLY option was to take the sessions. Why should I take the session when the service was unsatisfactory?
This may help you: Did you know that Texas Consumer Law has a law in place to help you avoid unsatisfactory services like these? The law states that you have up to 3 business days to cancel a contract without any penalty. This law is in place to protect you, the consumer.
I was aware of the law and tried to contact Heidi to cancel the contract the very next day of my service. her assistant called me but I requested to talk with Heidi. I did not receive a call back. I tried to call Heidi 6 times and left 2 voice-​messages over the day. I got no response. Next day, I sent her a text message asking her to contact me. No response.
She called me a few days later and refused to cancel the contract. This is a scam and needs to be stopped. I am doing my part by creating awareness for this by writing this review. I have also files a case in Texas Consumer Court. I am not a faceless reviewer here. You may write to me at
if you experienced the same unethical treatment. I will work with you to put an end to this.
Here is another reviewer who faced the same scam:
I applaud all the these reviewers for being good citizens and standing up against such unethical practices.

Heidi is Amazing! I was overcome with loss and exhaustion from like with a special needs child, she helped me learn to relax again. Now we are attacking some self worth issues, next up is exercise and eating right! I will be with Heidi as long as she will take me! Thank you for changing my life!

Heidi does a great job at getting to know her client. Then caters your hypnosis sessions around what goal you wish to achieve. I had sleep problems for years. Now I play the CD that was custom created for me, and I’m asleep before the cd ends. She has also helped with anxiety and some other issues. I highly recommend her caring services at Healing Pathways.