Merry Maids

The staff was professional, polite and efficient. My house smelled delightfully clean when they left.

The friendly maids at Merry Maids are very thorough and use good quality cleaners. I can always trust them to do a great job. If I have a special request for them, I email my request to them and receive a quick response within 24 hours.

I can only rate initial contact and scheduling. I called Merry Maids yesterday, and a scheduling agent took my request for new service. An initial consult was scheduled for this week with new service to begin next week. Today I got a voicemail responding to my «email» (again, I had called them) asking me to call back. I did and was told the consult was cancelled because they didn’t have anyone and that they could email me a form to fill out. Also, the cleaning I needed next week was now unavailable, as was the next day. So, ok, I get that limited staff and bookings can restrict availability, but when you schedule something, you should keep your commitment. If they make it this hard just to start the service, even a week in advance, imagine how they’ll be to work with ongoing. I’ll pass. Trying another service with better ratings and reviews.

I’ve had other cleaning services. Merry Maids is by far the best! We love the two ladies who come to our house. We are completely pleased. Literally EVERYTHING in the house shines when they are done. They are also very accommodating when it comes to scheduling. Our regular day and time frame are always met. Once, we asked for a later time on one of our cleaning days and they handled it without any difficulties. Great job Merry Maids!

Well, this rating is for the way they handled my request and booking, not for the actual maid service itself. I called and booked service for the week following the call, and they had taken all my info including my credit card information. Then I received a voicemail about an hour later indicating that they had received a much bigger job than my little 1.5 hour service and that they cancelled my booking. There was nothing in the message asking me to return the call to rebook it or an apology for preempting me with a much higher dollar paying client. I get that they are in the business to make money, but come on, couldn’t they have given me some alternate days/​times? My $ 180 isn’t worth whatever «big job» they got, and I get that, but customer service and social media ratings are going to be much greater in value in the long-​run than this «big job» they got…