Super Steam

Excessive rains in central Texas caused our master bedroom to flood (no standing water but the carpet became saturated). We called Super Steam and spoke with Rob (the owner). He gave us a «unseen» quote of 1K to clean and dry everything in the room. Rob showed up the next day and called us with a quote of $ 2,200!!! When we asked what had changed he could not articulate why the quote had more than doubled. Now, I’m a reasonable guy and understand that a «unseen» quote may be a little low or high but to more than double the quote and not explain why is ridiculous. Ultimately, we decided to pay him for his time and the work that was accomplished (pulled the carpet and padding out of a 12×10 room) and show him the door. This was a horrible experience to say the least. Please consider other alternatives prior to employing this company.

STAY FAR FAR AWAY from this company. My wife found or better said remembered this company at the austin home and garden show about 3 weeks ago. Anyways, our son found a large water leak that had occurred on the lower level of the house.
So, my wife remembers this company from the show and calls them to come out. I get home from work and they have the room ripped apart. Apparently baseboard finish nails make large holes in sheet rock, never knew that, learn something every day. I wish I could take a picture of the damage they caused and show it to you all. But that’s only a side benefit of this company. Why couldn’t my wife just Unilocaled them and this never would have happened, Why Oh Why?
The real kicker was when they gave me my invoice for payment. I guess I gotta go freshen up on my elementary math skills.
Wednesday afternoon between 4−5pm the company leaves a dehumidifier, great no problem. Friday afternoon between 2 – 3 pm company comes and picks them up. Oh, forgot to mention they left 3 fans too. They present me the invoice and I see that the rental fee clearly states that the rental price is «per 24 hour period». Doing math my way I came up with roughly 46 hrs total rental time. Yet on their invoice they charged me for 72 hrs of rental. I feel really dumb at that I can’t do simple math.
When I mentioned this the excuses and lies started flying faster than the wicked witch on her broom. It was almost comical the bs coming outta of this guys mouth. In the end he basically confessed to straight up insurance fraud, «just turn it in to your insurance co and they’ll pay it no problem. Well, I’m not turning it in and I’m paying for it. Well that’s just the way we do it was the end of it.
I really never should have paid him and made a federal case out of it, but I paid him off just to get him the hell out of my house.
This is my first step of revenge!

The owner did comment and apologize, much appreciated however I feel like he may have just written it to save face instead of being actually apologetic.
The price was definitely an issue but I truly understand that the amount of work needed was more than $ 70.00. As he pointed out $ 210 was much more appropriate, but that’s still a $ 215 price difference between what I was charged and what this company wanted to charge me.
What bothers me is this comment, «I’m sorry if the way that this was communicated to you wasn’t as friendly as it could have been.» This right here is the understatement of the year. Not handled as friendly as it could have been? Try we were insulted repeatedly with some EXTREMELY colorful language and degraded by more than one associate. I could have dealt with everything, the lateness and the prices had his associates not been so utterly disrespectful and crude.
His apology is truly appreciated but at this time I am sticking with my decision to not use their services again and hope that their staff has either changed or has been dealt with appropriately.

We had our carpet cleaned from these guys, they were on time, completed their job in time and left no mess.
I would highly recommend them.

I purchased a living social coupon for $ 59 for 3 rooms up to 600 sq ft. I asked what I needed to do before they arrived and they said to clear the room of furniture. When they called to say they were on the way they asked me to vacuum as well. Annoying but I did it — I think they should have told me all this in advance. The people on the phone told me it would cost only $ 30 to do the stairs and $ 25/​room to apply carpet protector. When he got here he was extremely rude and told me the living social deal only covered a «maintenance» clean and doesn’t cover any pre-​treating of the high traffic area. So, instead of paying $ 55 extra for the stairs and carpet protector he charged $ 45 for just one room of carpet protector and so much for the pre-​treatment that in order to clean just 2 rooms and the stairs he charged another $ 125 on top of the $ 59 I had already paid!!! And that was after negotiating the price down — and he got extremely nasty to me while he was trying to sell me all this stuff! Extremely high pressure salesman! The only reason I agreed to the extra charges is because I had already done all the work to clear out the room and he was going to do a crappy «maintenance» job if I didn’t cough up the money. I was so pissed off by this guy I felt compelled to write this review so people know not to use this company. Even though I paid the extra money he still didn’t get the high traffic area stains out…

I bought a deal through Living Social for 3 Rooms and Hallway. I have 3 rooms only. When the tech came, he made a big deal about my ‘deal’, stating it was supposed to be for «maintenance only». I told him I wasn’t sure what he meant by that and told him what the deal said. No where on the fine print did it say «maintenance». He kept saying that he was going to be saving me $ 30 because of the condition of the carpets. There was nothing out-​of-​the-​ordinary with the carpets — I just moved and simply wanted them cleaned for peace of mind. He said that in that case he’d be in and out in 20 minutes, and that there would be a $ 5 charge for the cleaning. I told him that it never said anything about $ 5 additional dollars after I purchased the online deal, but he said that there was a charge. While I was vacuuming the final room, he came in and started shampooing the carpet, right over areas that I had not yet vacuumed. I told him I wasn’t done yet, but he completely ignored me, getting the cords tangled in the vacuum cord. I picked it up and left the room, EXTREMELY UNHAPPY. I’ve used many different carpet services in my life, but I’ve never experienced anyone so unprofessional, inexperienced, and inadequate.

I called this company to request a free estimate for carpet cleaning and repair. The secretary reserved the appointment and when the repair man called me to verify the appointment, he insisted that I should contract him for the job because quote, «I have to make a living you know». Then he said he would arrive the next day instead of the day of the appointment if he had to. So I decided right there to cancel the appt. If this is an indicator of his customer service then «Thanks but no thanks.»