Better Pool Management

Never had an issue with the guys doing the work and John Lee at the store is the best, he’s always helpful and has assisted me with several issues.

We had them service our pool 10 years. They sold us a heater that never worked right, so we added a gas heater. For 3 seasons the promised to fix the air heater. This year they told us we needed to call our own HVAC company and needed a new pump. We were annoyed and called to question, but no reply. Our contractor was here and took the pump to his pool store. If they had fixed it last year (our contract included repairs at a discount) the price would have been $ 70. Better pool want $ 700! Anyway, we’ve been asking for a reply, and waiting. We had the deluxe valet service, and when we entered the shed to see what we needed it was filled with empty bags and cans used by better pool tecs last year. Like a garbage heap. I feel like the assumed I’d be their maid.

I only get my chemicals here… the shock they carry I cannot get anyplace else… if your not educated on your pool they will try to sell u stuff u do NOT need! They are more expensive then anyplace I knw… but the staff was always nice to me since I’m there a few times a summer… I have my own pool guy to open and close my pool who is far less cheaper then Better Pool… they charge way to much.

This is the second year we’ve used this company (and the last). New to pool ownership we went to their store last year. The man at the store was very nice. We then scheduled an appointment to close our pool. It was extremely expensive and they refused to give us an appointment time. We waited all day for them to show up. This year we made the mistake of using them again. They were rude when making the appointment. They day they were suppose to come they called at 10am to cancel and got mad when we complained because we used a vacation day for it. When they finally showed up the next day it wasn’t until 3pm (another wasted day). The one pool guy was quite which is fine but the other pool guy was rude. The women on the phone said he would show us how to close the pool. When I mentioned it he rolled his eyes and continued on with what he was doing. Each time I asked a question he was annoyed. After loosing a couple vacation days and a couple hundred bucks for them to ½ way close our pool, it is official. We will never use them again!

Do not use these people. Bad service, rude staff.