Bill Frusco Plumbing, Heating & Drain Cleaning

Horrible experience with this company. I used them a few times over the years and they did the work I asked them to do without any problems. The last time I called them, I needed to have my furnace serviced. I called to make an appointment and was given a date and a window of time when their techs would show up (in this case, between 1pm and 5pm). They said I would get a phone call from one of the techs when they were on the way, just to give me the heads-​up. I left my job early to go home and wait for them. 5pm rolls around and they still haven’t shown up, and I didn’t get a phone call, either. I called their office and got their answering service. Left a message asking for a return call. The next morning I get a call from someone at Frusco and asked him what happened; I told him I was scheduled for work to be done the day before. No one showed up and no one called. He placed me on hold and then came back on the line and said they do have a work order for me, but he could not tell me why no one showed up or called. He said «I don’t know what to tell you.» So I basically said WTF? (in a polite way) and told him I took a half-​day off my job to go home and wait, and that’s the answer I get? So what does this kid do? He hangs up on me! It wasn’t an accident, either. He never called back, nor did I hear anything else from anyone at Frusco. It’s like they don’t care. A very poor way to run a business. I was a good customer to them and was nothing but polite every time, and they have the nerve to hang up the phone on me. Needless to say, I will NOT be using Bill Frusco Plumbing again. Side note– this took place some time ago; I only got around to writing a review about it now.

This company is terrible! Simple as that.
They were hired by the management company in charge of the house I’m renting. Our radiators needed new piping. When we moved into this place, it had been vacant for a year and a half. Due to the negligence of the owner of this house, the pipes had not been weatherized and therefor were busted.
Bill Frusco sent several different «plumbers» to our house and even came over himself one time over the course of nearly three weeks. They ripped out several walls, made a huge mess, and even left holes in our walls to the outside world. Most of the workers he sent seemed incompetent, were rude, would not properly communicate with us, and some of them even made sexually suggestive comments towards both me and my roommate.
We do have our heat fixed after the whirlwind that came through our house (aka: Bill Frusco.) However, we still have holes in our walls, some of which lead outside. I supposed that is the responsibility of our land lord, but they could have at least attempted to plug them with something. I will never ever send these guys to even my worst enemies. I suggest that you find another plummer and never ever call the incompetent jerks at Bill Frusco.
Btw, there may be some good reviews on here, but I highly suspect they are from «friends» of Bill Frusco. Don’t trust them.
Oh and they charged our landlord an exorbitant amount of money for their terrible work.

I had to have my pipe replaced at the curb. It was the pipe that allows waste to be drained. They came out at the time that they said they would and were finished the job within a reasonable time. They made sure to to explain the process of the entire job. They cleaned up the area that they were working around. The water department told me that the job would cost approx. $ 5,000.00, they charged me $ 1,800.00. I really don’t have any complaints.

I used Bill Frusco plumbing several years ago and was happy with their work. I used them today and still happy with their work. I even asked them to get me an estimate to install a new heater.
One of the best things — they don’t charge you to come to your home like many plumbers do. They come out, and charge you for the work — and the price is reasonable, the service is friendly, and the work is good.

They were working on a neighbor’s drain line about half a year ago. The pipes were frozen and clogged over with cooking oil. Due to this, they had to dig into the ground where the pipes lead. To do this, they had to dig into the asphalt underneath where the pipes ran. It took them a relatively long time to do this. After fixing the pipes, they had to fill the whole back in. They did a very bad job with this. After they filled it in, the spot sunk three weeks later with many dips at other parts. After coming in to fix this a few weeks later, it was still just as bad and they did not come back again to try and fix it. Now, there are many ditches and dips along the previously dug up spot. Recently, there has been a lawsuit filled against the neighbor’s due to someone tripping over one the ditches and breaking their ankle.