British Airways

Worst airline on the planet. They give 0 customer care to their customers. They lose your baggage and don’t give a blink about it (9 days and counting=holiday ruined). They downgrade your class and not give you a refund for almost 10 months (and counting).

They are seriously low on resources here.
Not just the worst ba but rhe worst airline area!!!
Disgrace!!! Ruining ba reputation. Close this down or improve it!
Do not fly ba from Philly.
From LHR back to Philly was perfect. So I guess it does come down to BA are not the major airline from Philly.

Staff and check-​in were fine. The delayed flight left me even more exhausted after a not so pleasant time in Philadelphia.
As for the onboard experience it was certainly satisfactory — I mean what does one expect above arriving in one piece safe and sound? Staff were alright but seemed a little ‘chilly’ during the refreshment service. In-​flight entertainment was rubbish PHL to LHR… which I won’t grumble too much about as I was dog tired anyway. That said, it would’ve been nice to have the lights out so passengers could rest, as best they can on the flight. The food was actually not very good on this leg of my journey either — strange as the food was quite good on the flight over from London.
A little tightening up of standards would get me to bump this to 4 stars.

Philadelphia International Airport (PHL) to London Heathrow Airport (LHR): The BA agents at the ticket counter were very friendly and professional. The airplane was fairly new (er). The in-​flight movie programming was very good, a lot of selections! The life jacket/​emergency PSA was broadcasted via the TV screen instead of the flight attendants having to do a live performance. (much better that way). The flight attendants were very friendly. The food was very good (for standard class seating airline food). I especially liked the chicken curry dish.
London Heathrow Airport (LHR) to Philadelphia International Airport (PHL): The BA agents at the ticket counter were very friendly and professional. The airplane seemed older/​outdated/​rickety. We got the worse seats, they were the last two seats in the back of the plane. It seemed as if the seats did not recline back as far as the other plane. The in-​flight movie programming was horrible. It was limited to only a few channels. Something was wrong with my TV screen, it had major glare problems. The fold-​down TV tray was not centered, it was skewed to the left. Next time we will utilize pre-​check in process and if needed, we will pay to pick our own seats. The flight attendants were proficient but not very friendly. The food was good. (for standard class seating airline food). I liked the chicken dish. We were surprised to also get another meal (a very good chicken salad sandwich on some hearty wheat bread).
We would fly BA again.

British Airways in Philadelphia International is a welcome addition and something that US flag airlines should emulate. No surly, demoralized employees such as US (eless) Airways, no cattle-​prod corrals such as Southwest. Our BA agents at the ticket counter were particularly courteous and helpful, and even offered us advice once we got to the behemoth at Heathrow.
The BA lounge here is awesome. Full dinner (in addition to that in the airplane), clean and efficient.
It is a sad state of affairs when US-​flag carriers have adopted Greyhound as their business model. And McDonald’s as their ground customer service. I have given up on flying US-​flag carriers on transoceanic flights.