Chapman Chevy

Great customer service– went in for some information and especially because Kia (right across) had HORRIBLE customer service.
Was at the entrance for less than a minute before James’ smiling face greeted us and walked us through all of our questions… 2 hours later we walked out with our brand new lease! Dan the manager was so accommodating and informative and James was so courteous and professional! This place is THE go to place for a car lease and/​or new car!
Love it!
ps: I should say I was upset with James because he didnt get me a charger for my iphone while it was dying… buuutttt I guess that wasnt his job! hahahah ;) (Just kidding!)

Chapman Chevy is a great place for most of your automotive needs. I went for a state inspection and to fix a sensor issue with my car. The folks at Chapman Chevy were very professional and courteous. Their waiting area is really nice. They have shuttle service so you don’t have to wait in the waiting area.

After being disappointed at another dealership, I returned to Chapman for a few issues with my Denali. A few Sundays ago (Yes, they are open on Sunday!), I showed up with a bad starter. Service Advisor, Joe, took me in and the team replaced the starter quickly! This week I had an oil pressure issue. Service Advisor, Shannon, was incredible. She contacted my warranty company and was thorough with accurate information that made the approval quick and easy! She kept me updated and assured they’d fix the problem. I met Jon, the tech that replaced my oil pump, and expressed my appreciation as well.
The team was great!

I couldn’t have asked for a better first car buying experience. Thanks to Mark Shaw and the Team at Chapman Chevy I drove off the lot in a car I loved and also fit my budget.

Excellent experience! My family just purchased a Traverse and Equinox and everything went soooo smoothly!

I had to have my car towed there on Monday because the engine was smoking. By Wednesday it was ready for pickup. They had done the repairs under my extended warranty and an oil change for me as a courtesy. I cannot say how grateful I am to the service team. I spoke with Cheri and Shawn numerous times and they were so kind to me. They gave the best customer service in Philly.

I brought my Volt in for scheduled maintenance. It needed some diagnostic tests, and I was given a rental car while it was being repaired. That was really nice, and Paul in Service made sure everything was taken care of. He was a pleasure to work with!

Bought my 2014 jazz blue charger with 6 miles on it. Thomas was the best sales person ive ever went to and ive had several new cars i wont go anywhere else the sales department worked with my not so good credit thank you guys so much.

Bummer. That’s the word I would use to describe my experience at Chapman Chevrolet. I moved to Philadelphia not long ago and decided to take it to a dealer for what I thought was a simple repair. Not knowing where to go, I consulted Unilocal and chose Chapman because of the positive reviews.
To start off, despite making an appointment days in advance for repair, I waited approximately 2 hours before my car was even seen by a technician. At least the waiting room was nice and I had a chance to catch up on my daytime cable. 45 minutes after checking out my car, the service rep came to me with multiple repairs which amounted to hundreds of dollars. Some of the suggested repairs dealt with parts which I replaced relatively recently. Feeling uneasy about making the fixes, I decided to make a call to my hometown, friendly mechanic. After chatting with him and going over the details of what I was experiencing with my car, it became pretty clear that most of the repairs (which were stressed as necessary for safety reasons) weren’t needed!
While I don’t know if the car repairs recommended by Chapman’s service department were incorrect because of error or an attempt to take advantage of me, I do know I will not be returning. Again, bummer.

The Chapman Chevrolet service experience is one of a kind! You call and make an appointment. Drive into the Service welcome bay. A service rep greets you while you’re still in your car and writes up your issues. You go into the service office with the rep until he/​she enter your service order into the computer (5 mins). You the can either wait in the nice lounge or catch a ride to work or back home with «Ish» who is very nice. Later your service rep calls you to review exactly what your car needs and nothing more! They accept service coupons too! «Ish» can either pick you up again or you can catch a ride back to pickup your car when done. Prices are reasonable for a dealership. Take your car here especially if still under warranty!