Chili’s

I wish I read these Unilocal reviews before my husband and I ate here for lunch…“just terrible” as my husband would say.

This was the worst experience I’ve ever had at a restaurant. My boyfriend and I went for the all you can eat enchiladas. It took 45 minutes for them to bring the food out and when they did they only brought his! They told me mine was still being prepared and the manager would bring it out shortly. Another 20 minutes passed and still no food. My boyfriend had already finished his plate and by the time they came out with mine it was cold and we were furious. We asked to speak with the manager and she told us it was our fault for not involving her sooner! Our waitress specifically told us the manager would bring my food out so why would we think she wasn’t aware of the situation? The manager then tried to make us pay for our bill! Disgusting place with horrible management and zero customer service skills.

This is local Saturday lunch hangout for me. Good food for what it is… a retail chain bar restaurant. I generally stick with appetizers, burgers or the enchiladas.
If you go to any Chili’s expecting over the top food and world class service, then you’ll be disappointed. But if you’re realistic and go for a quick bitr, you’ll get what you came for more times than not.
Will be back!

Walked in then right back out! At least 15 tables empty but they tell us it will be a 20 min wait! Go to the bathroom and all the toilet paper holders on ground. Pee all over seats and floor… Never again

Well. This Chillis blatantly disrespects the brand name. My family went there for an early dinner and were seated fairly quickly, which should’ve been a sign as the place was dead empty. It took at least ten minutes before a server even came to visit us. It all continued to tumble downhill from here. The food came out as it was ready one after the other rather that all at once… Like a sensible restaurant would do. When all of our food was fully accounted for, a full half an hour after we put the order in, it was mostly cold and bland. I ordered the steak and rib combo. The Mashed potatoes were ok… The steak was extremely overcooked and resembled a large briquette of coal. My ribs didn’t have much meat and each bone was still connected by the underside membrane. Really?
Avoid this dump at all cost.

I must say I was not really impressed with this particular Chillis from the service to the poor quality of food. I had the baby back ribs and my date had the steak fajitas. The ribs were lukewarm and nearly burned to a crisp. The southwest rolls were soggy and the margarita had plenty of alcohol but no flavor. I was not pleased with the service or food. However the parking was great and noise level was ok.

Service is horrible. I walked in to order and was told to walk around the bar and make a left and that’s where my order would be taken. On the desk said go to the bar to order. Stood at the bar for at least 10 mins before I walked back to the take out counter and asked someone for a menu. Was directed back to the bar to look on the racks. Not offered one nor apologized for having not been spoken to by the girl behind the bar who obviously had an attitude. Got my own menu and had to yell over to a the lady at the bar who repeatedly walked by me and said nothing. When asking her a question she walked away while answering and I didn’t have the opportunity to order. So I waited for her to come back. While ordering she continued with an attitude. Food was not fresh after all that. Won’t return.

Today was a good day hanging out with my daughter’s niece, cousin and my grandson. We were seated at the lounge area for happy hour started at 9 PM. Chipotle wings, flatbread pizza, burgers, Cajun pasta sliders… no one really complained. If the food wasn’t decent I probably would complain about the slow service… it wasn’t the best. We had to wait several minutes for our drinks to come and when we ordered a second round, they took several minutes as well. Once the drinks at table, everybody was happy. Tonight the bar had a laid-​back atmosphere however many of the seats at the bar were taken.

Service was horrible! I was at a table that had water dripping from the ceiling onto the table! Took the manager over 20 minutes to just move me! He acted like he did Not want to be bothered! When my food finally arrived I waited 15 minutes just to get mayo to put on it, by then the cheese burger was cold! I was still waiting also for the sour cream for my Texas fries, finally just ate those without it! I had my bill adjusted because I refused to pay for cold food.

This location is terrible. The manager is passive and cannot control the employees. The last time we decided to find there employees broke out in a fight and other employees pulled out their phones to take video instead of helping resolve the issue. Today our server was pleasant and came right to our table. However, we waited over 45 for three tacos and grilled chicken. When the manager was notified of the issue he was again, passive and asked for more time. I gave the server a tip as it was not his fault the kitchen was poorly managed and I walked out.
This is a chain restaurant. There are no fancy dishes being served and nothing should take forty five minutes. I do not recommend this location.

I hate their food. It’s always «off» to the point where I can’t finish it. I want to like this place but I can’t. Disappointing every single time. It’s a shame

Just drive a few miles and go to the chilis in Jenkintown. The service was absolutely terrible, one thing after another. No eye contact, no asking if everything was okay. Our appetizer was super late and we had to ask him to check on the kitchen.
My group at the bar was told by the bartender when we complained about lack of service that «we were not her guests, She is not getting a tip from us so she did not have to ask if anything was okay.» The same one repeatedly flipped her hair and ran her fingers through her hair behind the bar. I find this disgusting when I know she will be touching lemons and limes, making drinks and carrying plates. Hair floats and sheds and it was very unhygienic.

Horrible service!!!
Went in on a Tuesday afternoon and the bar top was DIRTY!!! Then the manager whipped the table while I was sitting down getting crumbs in my lap. Placed an order of nachos and quesadilla which the nachos never came. Server never checked on me. Please take my advice and never go to this chilis location.

The food was great! The service was awesome. Nice atmosphere for after work. Great «Happy Hour»… This is my spot!

WHAT!!! I can get chipotle sauce on my wings… it’s gonna be this way from now on. I’M HOOKED!!!

We went here the other week after learning they had late night half-​priced apps and were pleasantly surprised. For appetizers, we got the skillet queso, loaded potato skins, and one of the chicken flatbreads. We did not enjoy the queso because it had some sort of beefy flavoring to it that made it taste very gross. The potato skins were pretty good, about average for this type of place. The flatbread (which isn’t included in the half-​priced special) was great! It really was a perfect flatbread with great chicken and flavorings. Service wise are waitress was GREAT, the other people like the food runners were okay. For instance, they forgot to give us the salsa that was supposed to come with our queso. But, when we saw our waitress we told her and she immediately fixed it. For dessert, we got some type of chocolate cookie that came in a skillet with vanilla ice cream. That was amazing! This was a good late night outing and our bill was so cheap in the end, barely over $ 20. I will definitely look to use this special again if the opportunity arises.

So this is a Chilli’s in the Oak Lane/​Cheltenham area. It’s like a friggen Apple bees, only it has a clean bathroom. The service is pretty fast and the waiters, for the most part, are kind and helpful. I always find myself craving their honey chipotle chicken fingers and Texas cheese fries, and if I don’t feel like going to Center City to get those, I go here instead. The Texas cheese fries are to die for! The décor is like most family restraints so it has a whole bunch of saloon style signs and stuff like that. Would make a nice place for a cheap and quick date.

This is our local restaurant it’s literally 5 minutes or less from home. I’ve been going to this chilis for some years now and I can honestly say I’ve never recieved a meal that wasn’t great! Lol last night I went with a close friends and I was very surprised even for the 2 for 20 $ entrée was a nice portion and the food was delicious! Don’t let the area discourage you… very nicely ran establishment.

So-​so Chili’s location. You know what you’re getting into. Nothing really light or healthy on the menu that’s worth eating. If you’re here you’re looking to pig out on some texmex or ribs. You’ll be pretty satisfied with either or. Food is good but I find myself a little bored with the menu these days. Have had good and just ok service here. Also have good drinks and desserts. Never really crowded here so don’t be hesitant to stop by.

Food was good. Called in a to go order and service was quick and courteous.