Chipotle Mexican Grill

I hate that this is the only Chipotle close to me. The fajitas are ALWAYS burnt or not ready. I literally spend the first five minutes picking burnt pieces out of my food. They also forget to add ingredients. At least three times they’ve forgotten to add guacamole to my order and I’m a vegetarian, so it’s really not a complicated order. The staff aren’t friendly either. The whole experience simply doesn’t warrant the ridiculous prices for the food.

Seriously what is the point of this place?! I understand restaurants run out of food but week after week? This is either lazy employees who aren’t making food and should lose their jobs or bad management; either way it’s just unacceptable. Not to mention the trash that works in this store.

I end up at this location for lunch quite often since I work in Center City. My experiences have been mixed. They get a ton of traffic and the speed of service never suffers. Things that do occasionally suffer: food quality, consistency in portion sizes, employee friendliness and accuracy in ringing up your order.

Sweet Jeebus… what is the longest you have waited for a burrito bowl (if you total the time from «I’ll have a burrito bowl» to payment). I’m going to guess on average it’s 1.5 minutes to 2 minutes. Well these doofuses took 10 minutes. Not because they were understaffed, but because the employees were clowning around and straight up watching me and three other people wait. On top of the bunk ass service they were out of everything, gave meager ass portions and were rude as all hell. Pimps were mad that we were getting food an hour before they close. Made friends with the guy in front of me in line and we agreed it was the worst chipotle we have ever been to, and I travel everywhere for work… So I’ve seen some embarrassing chipotles. The guy left super deep about the experience and I told him the only thing we can do is Unilocal about it to warn other future disappointed customers. It gets 2 stars because the food was standard. Everyone please write your congressman or local councilman about my experience. We can take this to city hall ppl!

Eh.
I know they get a lot of traffic and I try to be extra friendly, but I’m still treated with a cold expressionless face from every employee at this location. They also routinely underserve me and I’m not sure if it’s because I’m petite, but it’s quite irritating having to ask for the same amount of food as every other person in line. «Can I please have more meat?» «could you please add more lettuce?» This gets really old and makes me sound like a whiny customer.
On the upside, it tastes good and I always enjoy my meal.

The only reason why I’m not giving it one star is because of the food, which is good. The staff here on the other hand are rude, ghetto, and devoid of personality.

Always quick and easy. Only problem is the hours of operation!

I had a gift card that I attempted to use at this location. There is $ 20 on the card as confirmed by corporate. I was told that the card was not being read. I asked that the number on the back of the card be entered, instead of the card being swiped. I was told that that is not possible, and that another form of payment was required.
I made a special trip to use the card and was disappointed to have to pay in cash, for a meal that I otherwise likely wouldn’t have sought out.

Grabbed a couple of burrito bowls to-​go with a friend. People were friendly and they gave a small-​decent portion size. Nothing negative to say about the place. It’s very conveniently located. Would come back again!

Do not order your food online for pick-​up here!!! We had a group of 6, placed an order for pick up, arrived at the location for the appropriate time listed on the verification email and continued to wait 30mins+ for our order! It was a massive waste of time– especially for a 1 hour allotted lunch break. Also when I finally got my order & went to eat it– it was wrong… Such a disappointment. Will never order lunch here again.

Most disgusting take out I’ve gotten from Chipotle. I ordered through Postmates and the delivery came very quickly. However, the bag was leaking, and the whole bottom of the burrito bowl container was SOAKED. The Chipotle employee obviously didn’t drain the beans before placing them in the bowl. My food was swimming in bean liquid and most likely barbacoa liquid as well. I get it, it’s a fast food joint, I shouldn’t expect much. But this is RIDICULOUS. I honestly love Chipotle so much, but this location sucks so much. The staff is usually rude when I dine in and they put ZERO effort into food quality.

Never been here. Food was great! Something different from the everyday items you find when you are out and enjoying the day

Horrible — «large», no «huge» order for party. Failed miserably at each and every opportunity. Run do not walk if needing anything more than a burrito or two? «Service» was absent… These people were the Definition of indifference…
Not nearly the amount of food promised, needed or PAID FOR!
Did not have key ingredients (how does this business run out of «hard shell tacos» for an order placed WEEKS prior) train wreck!
I failed my guests through Chipolte failing me… Errr! So frustrated!!!
Stay clear for parties or roll the dice and prepare to be disappointed.

Dirtiest Chipotle ever.
Floors look they haven’t swept all day.
Counters and tables were filthy gross.
No ice in ice machine.
Grill filled with burnt meat that hasn’t been cleaned all day. Just gross. What’s going on???

This review is not about the food, but the bad and slow service, and sometimes on top of that; you might get some attitude. The food itself is ok, and boy I love Chipotle. Since I live nearby, I go (and will still keep going) there whenever I’m lazy and starving, or if I’m simply craving some Chipotle burrito bowl. If it wasn’t for the Bowl, I wouldn’t cope with the crappy service, which it, to be honest, a hit or miss. One other thing won’t be easily missed: The ridiculously long lunchtime line.
Three Unilocal

Like any other Chipotle, this location has great food. However, the customer service has been consistently poor. Today was a culmination of everything wrong with the service. There were two employees at the line with one customer in front of me. One employee stopped making the customer’s order to make instead make two online orders. My order was taken and a child’s portion of beans and rice was haphazardly thrown in the bowl; I asked for more. All other ingredients asked for were thrown into the bowl in an Pollackian fashion. While this was going on, one employee in the front was rightfully asking other employees for help on the line; I saw three, only one who seemed to be putting any effort into what they were doing. The others appeared to be annoyed by the inconvenience of being asked.
Tl;Dr: Great food, but don’t inconvenience those empoyees who don’t want to be there.

I enjoyed this chipotle as I do any other. This one did not particularly stick out in my mind as far as the food goes because they offered the same choices for food as the others. The place itself was very cramped and a little uncomfortable standing in line because the tables were right next to you so you almost felt like you were hovering over their food which I did not like feeling like that and I am more then sure they did not appreciate it as well. The line was long when I got here but, they were on the faster side of some chiopotles they were really churning and burning to get the line moving which is always a plus. The staff was friendly and efficient because not only were they going very quick they were getting everyone’s orders right.

I walked in here around 5:00pm maybe. I haven’t eaten at chipotle in awhile so had the urge to have a steak burrito. I’ve never been to this specific location but it’s the closest to where I reside so it was an easy decision. I drove her and parking was easy (probably just luck or it was a Sunday).
I walked in and their were about five others sitting around eating and conversing with one another. I walked up and the gentlemen asked what I would like. I told him and he prepared my request, the second lady on the line wasn’t so nice. She seemed short with me and wasn’t professional at all. I asked for more corn and she just put it on there. I felt like I was troubling her. I know it’s just chipotle but she clearly has an attitude.
She should leave it at the door when she walks into work. She’s getting paid to be there so theirs no excuse for it. I said thank you and I didn’t get any response from her which I thought was rude. The third lady that cashed me out was nice so overall it was ok. Maybe she was having a bad day or something but she wasn’t professional and just think she should have common curtesy when she’s working and getting paid.
The burrito was good and can’t complain about that. I usually don’t go on about a specific employee at a establishment but felt it was necessary. She was rude and not professional. The place was clean but when I went into the bathroom and wanted to wash my hands their was no soap in the dispenser.
I will go back there for sure and hope that employee is in better spirits. I gave it 3 stars this place because of the lack of customer service from her and no soap in the dispenser, the place wasn’t full so don’t see why one of them couldn’t refill it.

Chipotle is my favorite «fast food» place as it’s actually healthy (minus the sodium) and cheap. I always get the Steak brown rice bowl. Like other reviewers have pointed out, this location does tend to give you bigger servings than average so that’s a plus for value.
This location is next to the 12^th St Gym, so you can expect to see a lot of good looking fit customers grabbing a bite after their workout. Good for people-​watching if you’re into that ;)

In my opinion there are two types of chipotle employees: the ones who scoop deep, and the ones who are dead to me. Haha fortunately they are not skimpers over here!
I’m a shameless chipotle addict, similar to many others I’m sure. Luckily for my mid-​section, my new apartment is a little more of a hike from here. The line is always pretty long, being smack dab in the middle of bustling midtown village, but this location is just as, if not more, efficient and I’m never in line more than 5 mins, even if the line is all the way around the place.
I just can’t stay away, so I’m happy to say this is a clean, happy, quick location with plentiful seating where I can fill all of my greatest chipotle desires!