Colonnade Historic Condominium Association

I own a business, and I have received good reviews and bad reviews. The good reviews are almost all deserved. Some folks are nicer than they should be and give you «nice points» even when things aren’t ideal. *Most* people in my experience are pretty fair. That said I have received a number of reviews from clients who were displeased with various facets of our business:
Timeliness, damage issues, failure of employees to be where they are scheduled, low work ethic of workers etc.
Whenever anything like this happens I make it a point to become IMMEDIATELY aware of it, and to take appropriate action. We retain around 33% of the folks we hire, because we simply don’t tolerate nonsense and we do *not* allow employees to disrespect or trouble clients.
There is *NO WAY* the owners or managers of «Collonade HIstoric Condominium Association» are taking appropriate action. The owners of this establishment are either not aware of the absolutely unacceptable qualities of the people they are hiring to run this building, or they just don’t care. The self-​professed manager of the building, the «concierge» staff-​person present at the desk, and the maintenance man that were interacted with were *all* to the letter extremely, even comically unprofessional.
Without a doubt this experience goes down as my *worst* experience in dealing with staff at an apartment building/​complex/​condo/​etc. and we have done moves from small, inexpensive apartment buildings to huge center city condos.
From the moment we arrived the «manager» who opened the gate for us had a bored, ambivalent frown on her face. She couldn’t have indicated that this was a disruption to her day and an «annoyance» any more than if she had said the words. A client, a new tenant of yours is moving in to your apartment building and you act like it’s a problem, something that requires you to go out of your way? She then proceeded to «joke» with me about «not breaking her elevator.» stating «i’m joking, but not really «as a punctuation to her lukewarm greeting. I don’t expect people to be cheerful or gleeful but definitely don’t expect undeserved attitude from folks’ whose names I don’t know, and who I am working *with* to mutually satisfy a client.
The concierge was even worse, was actively hostile from the moment I met her, rude, and (I’ve lived in the inner city for the entirety of my life, if it makes you feel better) simply, as my parents would have said «ghettofied». I don’t like the phrases «hood» or «ghetto», because they have obvious biased undertones. However I just don’t know what else to call it. The ambivalence, the unprofessionalism, the rudeness, yelling at a client, going tit for tat with me when I’m trying to explain my displeasure with the «service» provided. It’s unbelievable. It was literally childish, the kinds of scenes I distinctly remember from high school. There was no apology for my displeasure with the service, there was no explanation, there was no backpedaling. It was like dealing with a DMV employee.
I’ve NEVER had a client tell an employee of mine «we are going to give you a bad review». None of my employees have ever been so brazenly rude and disrespectful as to have someone say that to them. Much less have I then had my employee shoot back, as the apartment manager did (paraphrased, this is not verbatim) «I am not worried about losing my job, if you come back in a year I’ll still be here.» Wow.
That decision is up to you, Unilocalers. I won’t service clients at this location in the future, because I don’t want to deal with the folks who run this apartment building. It, without a doubt isn’t worth the money that I would *earn*.
And yet they expect you to live here, interact with these people every day and *spend* money. Thousands of dollars.

I have lived in a one bedroom condo in this building for a little over a year. Nice place, located on two bus lines and is walking distance to the Broad Street Line.