Dave’s Best Limousine Service

I recently had a family member use the shuttle service to JFK. I made a reservation days in advance. The day before pick up I was called and given a pickup time. The shuttle arrived right on time for pickup. Despite it being 2 days after the blizzard the shuttle arrived right on time to JFK.
I was nervous due to all the poor reviews but we had a great experience and would use this service again.

IF i could give zero stars I would have. This service was AWFUL !!! We had arranged for PRIVATE pick up at JFK to Bucks County last sat night. We had touched base 3 days before returning home from vacation to make sure things were set up for pickup at JFK. When we arrived, they had no idea we were there. Waited over 1.5 hrs for a minibus to get us. It had 3 passengers on already, but we crowded in. The bus was then redirected to pick up one passenger at Newark airport. Its on the way we were told. Not, the driver then took us thru NYC on a Saturday night. 2 hrs to just get to Newark to pick up one person. My seat was in the back row, over the wheel hub. The bus was dirty, smelled of cigarettes and old food, and was now packed with 12 people. The air in the bus was filled with exhaust, I could not put my feet on the ground, I was folded up with my legs on the wheel hub for 4 hrs. There was no ventilation, we asked for an open window, only the drivers windows opened. It was horrible, the driver was uncaring, and the dispatcher who made him go to another airport was completely out of line. What was supposed to be a private ride for 8 lasting about 1 –2 hrs became a 4 hr disgusting horrible ride. Stay far away from this company.

I hate to leave this company a bad review, and I did make the reservation on behalf of my mother in spite the of the previous bad reviews, primarily because I didn’t think we had too high of standards… all we needed was transport to and from her home and Philly airport. The trip out was fine, and my mom thought the service was great. On the way back into town, my mothers flight home was cancelled and then rescheduled the following day. I called Daves best to let them know of the change (on the morning of the cancellation, prior to the intended arrival into Philly). I called them the next day (real departure day) to confirm they have the new flight info, AND I called them again when she arrived in the Philly airport to let them know she arrived. My mother also called from the ground transportation desk as requested by Daves and was told a 45 minute wait. OK. After nearly 2 hours, a van approached with her destination showing… however the driver refused to allow her to board as «she was not on their list». Oh wait, did I mention that my mother is elderly and sitting in a wheelchair? The driver left her on the curb. My mother then called me hysterical, and when I called Daves they said that they don’t have an electronic system and the driver did not have the updated information. (Leading me to ask why I called three times to confirm). Anyway, if they dont have an electronic system, they need to figure out how to update drivers of changes (given that they had 26 hours notice) and ALSO the driver could have shown the courtesy to call the base and check.

I used this service early Saturday morning. I was told I would be picked up from PHL within the hour to go to my father’s. After 1.5 hours, I called again, only to be told that the driver had to wait for someone else to need a ride to come get me to make it worth his while, but that person was coming soon. I was utterly galled — what kind of business actually tells a client this?
Meanwhile, I just waited. After 2 hours had gone by, the driver finally showed up. He was gruff and grumpy and gross. The van reeked of cigars, setting off my asthma and my migraine, and it was freezing and he had the windows open. He picked up the other woman and we proceeded to my father’s.
The driver had a GPS and a Bluetooth headset; however, he didn’t seem to be following them very well once we got off the 95. In fact, first he went through at least one, if not two, red camera lights; then, he threw the Bluetooth out and turned the sound up on the GPS. Next, he missed the left turn he needed to make, so he just spun around in the middle of the road, cursing all the while, to get back to the street. Once on that street, he kept stopping and starting at various moments for no reason other than my fears than he may have been drunk. I didn’t get to my dad’s till 330 am after calling the service at midnight.
I called twice to complain to two different people, both of whom have promised to have the manager return my call to discuss the issue, but it hasn’t happened yet. I now have to take this service back to PHL Sunday. Should I have the same driver, I’m calling immediately to complain.
I took this service to the airport last time I visited my dad with no issue. This time was absurd, frightening and showed how poorly a business can run. I will find a different service next time I visit.

Horrible service waiting over an hour for them to come get me DO NOT USE THIS SERVICE

DO NOT USE DAVE“S LIMO SERVICE!!! I wish I could give no stars. My husband and I used them for roundtrip service to and from Philadelphia Int’l airport. The pickup was fine, no problem. However, on the night that we flew back home, we landed at midnight, and picked up our bags right away. We called Dave’s to see when they would come. I was put on a very long hold, and when I finally got an answer, I was told that at this time of night they had «shift changes» and that it would be a little while. The employee I spoke to said he would call back when he knew for sure what time. We waited. We actually saw a Dave’s limo van on the other side of the street drive past us. So then I called back thinking they just missed seeing us. Then I was told that van wasn’t for us, they had to pick up the pilots first. I was told it would be another 30 minutes. Then, after waiting the extra 30 minutes (at this point it had been an hour from when we received our bags and made the first call), I called again. This time I was told that there were no drivers for us, they had experienced some type of problem. It was the most infuriating thing, especially after travelling all day long and getting in at midnight. We were forced to take a $ 60 taxi home. So the moral of the story is, unless you want to be stranded at the airport, do not use Dave’s limo!!!

I feel the need to write a positive review because I think it’s a shame this company has such a terrible Unilocal rating. I used Dave’s to get from Philadelphia to JFK. They picked me up at a hotel near where I live and although they were almost 45 minutes late picking me up, they were apologetic and ensured that they would get me there on time, and they did. It was annoying and stressful that they were late but I guess that comes with the territory of hiring a shared ride service that picks people up all over the place. I would not recommend using this service anywhere near rush hour, however, and is best for early morning or late night. My driver was very nice.
It seems to me that many of the negative reviews are people who believed they were hiring a private ride service and were surprised when it was shared. If you know what you’re getting into… Dave’s will meet your needs.

Extremely bad service. They should pick me up on 7:30 door to door pick up. However, they call me at 7 and asked me to go to a area which was not possible to reach. Then I talked with the manager. He got so bad attitude. Finally, I had to take other way to reach JFK which cost me 270.
Would not recommend to use them.
If 0 is the worst, they are –1

Just awful. Called 5 hours ahead of time for a limo out to Montgomery county from the airport. Was required to pay in advance. Not only were they not on time, but we had to wait over an hour for them to show up and there were other groups in a van that ended up picking us up, turning this into a whole ordeal to get home. Never using again and would never recommend.

Drop off at airport fine, but they made my husband wait over an hour at baggage claim on return trip. When I called they claimed they tell everyone wait is about 40 minutes. This never happened. No apology for the wait. Husband called for pick up at 8, got home 10:30. Won’t ever use this company again.

First let me say, I never got a chance to use this service so this review is solely based on the customer service or lack thereof I experienced with them. I submitted a request for a quote online and was sent an email back saying I needed to call and speak to the manager for a private quote. I called and the guy who answered the phone (didn’t get his name) was actually very pleasant. I explained to him I was directed by email to speak to a manager so he politely put me on hold to get a manager. Here’s where it went bad… a lady picked up the phone and very abruptly said hello. I began to explain that I was looking for shuttle service for a group of 10 to Lincoln Financial and back to their hotel, let me note I never mentioned the date or referenced my name from the quote I sent in. Before I could finish I heard hold music. The lady never asked me to hold or said a word! I was literally still talking. I proceeded to wait another 2 minutes before the same lady picked up and very rudely said, «the manager said we’re booked and we can’t help you». I was in disbelief at how she said it! I actually said excuse me, then she repeated the same thing again, but this time she did offer a very unconvincing sorry at the end then she hung up. Because of the poor service displayed by that women, I would never use or recommend this service to anyone in the future.

The worst. Asks for nearest intersection (buy a map already) then driver gives me a hard time because he doesn’t agree. They pick me up three hours before my flight then drive in the opposite direction. Driver has his hand out for a tip. I decline, it’s still optional and the service sucked. He tells me he’s canceling my return trip. Pass on using these guys.

My travel from Istanbul to JFK took 10 hours. My travel from JFK to Philly with Dave’s Best Limosine Service took 7 hours.
With our flight arrival times, the nine of us traveling with Dave’s Limo service on a Friday night from JFK to Philly were told a 7:00 p.m. pick-​up time at JFK. All of us had called Dave’s Limo and were ready by 7:00. The driver, as I learned, had been at the airport at 5:30 p.m. and was ready to pick us up at 7:00. Because Dave’s Limo was awaiting another passenger and because they didn’t have another shuttle planned, the driver was told to wait to pick up the nine of us who were ready at 7:00; and so we waited, until 10 p.m., the time of the last scheduled shuttle for the day (had Dave’s planned for it), for that passenger to show, which he never did, to be picked up. Rather than arriving to Philly around 10:30, I arrived at 1:30 a.m. It took seven hours after I had made the call for pick-​up a little before 6:30 p.m. to the time I reached my drop-​off point at 1:30 a.m. It would have been faster, and far less expensive, to take public transportation than Dave’s Limo Service. In the interests of service to the one passenger and/​or just themselves, it seemed convenient for Dave’s Limo to inconvenience the nine of us to be picked up at 7:00 not to plan for other transportation for a passenger who hadn’t called by that time. Of the nine of us, one woman had been traveling for 17 hours by the time she arrived to JFK, a family of four for 13, and a woman with two small children for 7. All added three to four hours of wait time at JFK, to the travel time to reach Philly, to get home.
Please know that when you book with Dave’s Limo and are given a pick-​up time, that’s an ideal time. It could be as late as 10 p.m., depending on how they have planned and how they may choose to sacrifice service to and commitment to many on the altar of one and/​or simply what works best for them.
When I called Dave’s Limo the next morning to report what had happened and ask for a refund, the first woman I talked to put me on hold nearly as soon as I began talking. When she picked back up, she said, Call on Monday. Having made no request, I asked for what. She replied to complain and then hung up on me. Realizing I didn’t know who to talk to on Monday, I called back a little later. Another woman picked up. I was able to explain a little more of the situation of the evening before to her and to ask for a refund. When I asked for a refund, she said, You got home didn’t you? When I said yes, but that I had not gotten the service that I purchased, with a pick-​up time around 7:00 p.m., and that it would have been faster to take public transportation, besides being cheaper, she asked, Why didn’t you take public transportation? I then explained Dave’s Limo policy, that if I had done that I wouldn’t have been able to get a refund since I hadn’t cancelled within 24 hours of the reservation. She agreed, apparently remorseless that that would have been the case. Please note: Even Dave’s Limo staff seems to recommend you take public transportation over their service.
I explained that I was going to write a review (s) either way and that I hoped I could end the review with a note that Dave’s Limo had refunded the cost of the trip. In the end, she gave me a name of a person, who she said was a gentlemen, but whose name sounds like «Dottie,» to my ears or with the way she said it, to speak to on Monday. When I asked with whom I was currently speaking, she hung up on me.
I’ll updated if/​when I hear on the refund.

The lowest ring of hell should be reserved for the employees of this «service». The dispatcher was incredibly mean and hung up on us after she lied to us that she had sent out a vehicle and it would be there «any minute». We waited 2 hours. Another passenger had waited over 3 hours for a ride.
When we voiced our complaints to the driver, he threatened to cancel our ride (knowing full well there were no other options) because we were «aggravated» and he «wanted a pleasant ride».
There’s just no accountability in this godforsaken excuse for a transportation service. Our experience ranged from passive aggressive to full-​on aggression as we were lied to repeatedly. Rent a car, take a bus, do anything you can to avoid using them.

If I could rate this service with negative stars, I would! Candice and Lisa displayed the worst customer service I have encountered in a «functioning» business. I’m sad to write this review because they provided my family and myself with numerous services in the past years, and I will never use or recommend my worst enemy to use this business.
My last experience entailed a SEVEN hour ride from Center City, Philadelphia to JFK airport. I was told when I booked the reservation I would arrive by 4PM, if I chose the earlier time, rather than the later pick-​up, and arrive at 6 PM. We never arrived at 4PM or 6PM, but at 7PM, which was a longer travel time than our original trip to Ireland! On the ride back, after repeatedly communicating with Candice, who again, displayed terrible customer service, the driver arrived an hour late.
When the dust finally settled, trying to reach a single manager or person, other than Lisa or Candice on the phone, seems to be a figment of this company’s imagination, because no one returned our calls after three attempts!
A business is supposed to provide a service and if a mistake is made, own up to it.
Poor business management, customer service, and all around added more stress than necessary. Thanks Dave’s Limo, for narrowing down my options of a shuttle service for my next trip and my family’s.

Awful service. You will NOT get what you pay for. It took us 6.5 hrs to get from Philadelphia to New York after stopping for gas, changing vans, and the driver chain smoking cigarettes. They were 1.5 hrs late to pick us up on the way home. I do not recommend this service to anybody and hope that people take these reviews into consideration when selecting a car service. You pay money with the expectation that they will provide a timely service (that’s all I care about). They lie about the times and will act like you are you are an annoyance by asking to be picked up on time.

My 2 experiences (4 rides total) haven’t been as horrible as the ones below, though I certainly wouldn’t recommend. Good things are that Dave’s is the cheapest option to get to JFK from Philly and that they offer door to door service. The drivers are also pretty nice guys.
Each dispatcher I’ve spoken to is incredibly rude. For the reasonable price, I can deal with poor customer service. What isn’t quite worth the price is that it takes 4 FULL HOURS to get to JFK from Center City. While there certainly was some traffic we got stuck in, it took so long because we stopped door to door in places well beyond the city like Glenside and Langhorne. So I guess if you live deep in the burbs, you’ll be lucky in that you’ll be the last one to get picked up. If you actually live within Philadelphia, including the far Northeast, expect to be sitting in a van for a ride twice as long as it should be.
On my final trip, the driver was a full hour late, which would potentially be forgivable if very rude dispatcher didn’t claim he was 5 minutes away.

I wish I would’ve read these reviews before booking them. I my pick up and ride to the airport wasn’t too bad. They said they would get me at the airport two hours ahead of my departure. They got me there only an hour before my departure due to them having s last minute pick up. I got an earlier flight back home due to bad weather approaching, when I called to make sure that they can move my reservation up, I was told no problem; the price would be the same and I wouldn’t wait no time for my pick up. When I landed, I received my bags and called them from ground transportation like I was told. Them an told me that it was going to be 45 minutes due to other flights (whatever that meant). After an hour, I called back. The man told me that they had a big problem to handle and the driver still wasn’t on his way. I then asked, why wouldn’t you inform your customers when there is a problem so they may be able tot find other means of transportation? The response was, «I couldn’t tell you because you was already in flight». I proceeded to ask, well when I called from ground transportation, why didn’t you tell me then? No apology or anything, just a «I’m sending a driver now». If this wasn’t already paid for, I would definitely just cancel. I’m currently sitting in the airport still, almost two full hours after my flight landed with another 45 minute ride to my home. DO NOT USE THIS SERVICE!
Update: flight landed at 6:45pm… Checked in at ground transportation at 7:17pm: finally got picked up at 10pm and finally reached home at 1050pm. Waited three hours for the shuttle. Again: DO NOT USE!

I don’t mind sharing a van/​shuttle to the airport if the price is right, but almost every employee from Dave’s I’ve encountered were rude and unpleasant to deal with.
On the way to the airport the driver was yelling at an employee from the hotel we stopped to pick up a woman (apparently we were very late.)
The day before I came back to Newark, my mom called to confirm everything with them. The operator said they would be there at 1, when my plane landed.
I called them when I landed, as instructed, and was told to call again on the ‘ground transportation’ phone. I preferred to use my own phone, and a snarky man picked up. «Didn’t I tell you to call me on the ground transportation phone? Are you at ground transportation? Okay good you wait there, the driver won’t be there til 3.»
I would have gladly paid extra money not to have to wait two plus hours after an international flight, especially after I had been told I wouldn’t have t wait. Once the driver arrived, he haphazardly paced around the area and didn’t even call our names. I had to seek him out or I probably would have been left. Another reviewer said it perfectly, they have a take it or leave it attitude. Leave it. I have no time for a company who isn’t thankful for my business.

Pathetic, the operators are rude, don’t give a hoot and it is a «take or leave» attitude. How do companies like this stay in business?. Absolutely the most customer unfriendly ogranization that I can think of. Obviously the owner doesn’t care either.
Call Corporate Sedan Service at 877−801−6140. The operator was helpful, courteous, and I was able to book a trip from Philadelphia to JFK round trip with no problems.