Dunkin’ Donuts

Poor service, the drive through is open 24 hours, the hours say o p end a t 5 am, it’s 5:30, and I can’t walk in and buy a cup of coffee, I was told to come back at 6. Well, I’m on my way to work with no breakfast while this place is serving food in their drive through.

How you gonna A) Be out of all bagels but plain when it’s only 6:00 am B) Not fill my coffee all the way, and C) Give me a knife and cream cheese on the side at the drive thru, like spreading condiments on my breakfast behind the wheel is a feasible option and the point of fast food isn’t that it’s convenient and ready to eat, tho??? Yr killing me, DD.

I love my Dunkin. Yes I do. But I hate this one.
I work nearby so it’s the most convenient location to come to. Unfortunately, the customer service here is just beyond terrible. You can tell that they dislike their jobs and they find no reason to make your visit even slightly pleasant. While taking your order they look at you as if the sound of your voice is like nails scratching on a chalkboard. I’ve had such outstanding service from other Dunkin’s that I’m consistently disappointed because I always go in hoping that maybe they changed and got better today. Nope.
As far as the drinks go, it’s ok. Problem being they don’t take instructions well. There’s a sugar problem here where there’s either no sugar or too much. They often run out of items (especially muffins) and I’ve had to bring items back for being stale. It’s like playing roulette here trying to get a fresh muffin/​bagel/​donut.
The sitting area sometimes has vagrants and makes it a little strange if you decide you want to sit in. They also keep the lobby area completely filthy. The drive through is much less painless than walking in so I recommend that if at all possible. Another negative is that while its 24 hours, the lobby is only open until 5pm. That’s very limited hours for this area. I wholly support Dunkin, but this location leaves a lot to the imagination. My general opinion is to avoid at all costs and if you’re desperate, just don’t expect much of anything and you’ll be fine!

This dunkin donuts has a fancy drive-​through. They serve dunkin donut options, this is obvious.
The place might not be the cleanest, and you need to be really clear with the tellers in order to get your order right. Buyer beware, always check to see if you order is right before paying.
Some customers are mean. Just try to not get involved.

Customer service here is a joke! I visited their drive-​thru at 5:00am on a Friday morning. There were two cars ahead of me, one pedestrian at the pickup window, and no one was inside the store when I pulled up. I made an order for 2 Boston cremes with a lady, then nothing. I said hello for two minutes while no one responded to even confirm that they had heard my order. Only when I start to drive away does a gentleman ask me to wait a moment. By the time he speaks, both cars ahead of me had already driven away and the person standing at the pickup window was continuing her conversation. Another FIVE minutes later no one has yet confirmed my order, and the pedestrian is still talking to someone at the pickup window, so I cancel. As I’m driving away I can see both the gentleman and the lady who had tried taking my order having a conversation with the woman standing at the pickup window! Are you kidding me? If for some reason you are unable to serve me, just say so. Clearly they don’t care about their customers.

Ok spot. They run out of menu items in the morning though and I’m talking like 8 am. I went once and they were out of corn muffins. Went again and they were out of regular tea?!

BOOOOO. why do dunkins in philly suck so much? the only drink i ever get at a dunkin donut is an iced dark roast with cream and HALF sugar. most of the time philly dunkin donuts don’t get the half sugar part right, but this one didn’t even have dark roast!!! they made it sound like they just chose not to brew the dark roast that day. how do you do that? not ok.
oh, and they recently got their drive-​thru intercom fixed/​repaired/​re-​done? and it is like 100 decibels loud. i swear people a mile away could hear the lady telling me that they didn’t brew dark roast that day. hopefully they’ve fixed this. if not, wear earplugs. but then again, don’t bother going to this one. find another dunkin somewhere else. better yet, (not that i’m a boston fan cuz i hate the red sox), but you’re better off going to a dunkin in boston.

A bunch of retards work here. I don’t know WHY it’s soooo hard for them to get a simple order like” hot tea w/​cream and sugar” right, but they manage to successfully screw my order up EVERY TIME!!! Instead of TEA, I always end up with COFFEE! EVERY TIME!!! of course, most of the time I didn’t realize it until I was already at work!
If i ask for Vanilla Chai, they give me Capuccino… you just can’t win here.

You know, I’ve got to think of opening one of these joints ’cause it’s the only business I can think of where service is not required and the house is always packed.
My recent trip here was most amusing: I ordered an egg and cheese croissant and received it with sausage. When I checked my receipt I saw that I was charged for sausage. When I requested a change, the woman who rang me up seemed to no longer understand my English. I requested the help of the manager, who upon entering into dialog with my cashier, became hostile and said I should just eat the sausage sandwich. I explained that I did not eat pork [which seemed to annoy him further] and would like a new sandwich with just egg and cheese. He complied with my request but was again chagrined when I requested a refund for the overcharged price. His response was, «It’s just a few pennies». I looked at the menu on the wall and could see that it clearly was more expensive with the sausage; about a dollar more. When I laughed and said it’s, «more than a few pennies», some other customers behind me laughed as well and demanded they refund my price. This only resulted in more chaos: 1 — the manager seemed to lack the requisite knowledge to perform a refund, sending him into further tailspins of rage. 2 — the woman cashier who helped me was so enthralled by this process, she was incapable of helping other customers who were getting quite annoyed by this time. I offered the manager a deal: an order of hash browns in exchange for the sausage and I’d happily go on my way. Seeing this as his only way out, he complied and I exited the store, swearing to never return.
I’ll probably be back next weekend.