Extended Stay America – Philadelphia – Airport

There was blood splatter on the walls (yes I said BLOOD SPLATTER), hair and dirt on the sheets, something that resembles blood on the furniture, and the kitchen floor was so slippery the kids SLID into the room. The bathroom and kitchen looked as if it wasn’t cleaned prior to us checking in and the beds were slept in. The person at the front desk offered to «wave the parking fee if I gave her a tip». I was unaware of a parking fee and I don’t carry cash so I couldn’t tip her. Next another guest came to the front desk and told me about how his car was almost towed from the lot 4am that morning and to make sure I got a parking tag so I wouldn’t get towed. I called Corporate Office of Extended Stay twice on Oct 15, 2015 and they still have not returned my calls to apologize or nothing. The most disgusting place I’ve ever seen in my life. We were in Philadelphia for a funeral and this is how we had to start our visit after driving 15 hours. We couldn’t leave that horrible cesspool fast enough. Shame on you ESA !!!

It’s like the creepy motel you see in the movies! No ashtray in smoking room, no dishes to use in suite, ceiling was completely exposed in lobby, elevator felt like it was going to break down, hallway was so gross and smelly absolutely filthy, terrible breakfast options, no ice, fridge doesn’t get cold on coldest setting, no soap to clean dishes (not that they provide dishes anyway), front desk doesn’t greet you, no welcome notebook in room with closest shops/​food, broken lock for the door in bedroom, overpriced/​not worth the money, nicer hotels are only 20 – 30 bucks more a night and will definitely be worth the difference! Especially after they sneak in a parking fee which was not found on my confirmation or their site! Such a ripoff! Any good reviews are suspect! Only thing I can think of is how spacious the rooms were to qualify for the one star! I could go on and on with why not to stay here! YIKES

This hotel is the most disgusting place I have ever slept! There was hair all over the bathroom and IN the towels. The kitchen was disgusting and there were crumbs all over the place. There were cock roaches on the wall. The bed and bedding were dirty. All of the furniture was broke. Yes, this room was $ 80 a night — but that was about $ 79 too much!!!

Our flight was canceled along with several other flights causing all airport hotels to be at capacity. After calling all the major chains in the area we booked one of the last rooms at this hotel. The reception staff was very friendly and nice. The check in process was painless. When we left the elevator on the second floor we were greeted with a high pitched wailing from a cooling unit, that could be heard all the way down the hallway and in our room. The room itself had a funky smell and the kitchen did not contain any dishes. There were stains on the floor. The random people drinking in the hallway combined with the security and drug warnings we received with check in caused us to barricade the door.

Had a great experience with my visit (Saturday ⁵⁄₉). Rooms were very nice as well as clean, loved that I was able to cook a full meal (steak dinner for my fiancé’s birthday :]), and the woman at the front checkout was great. Very personable.
I took advantage of the 11:00 checkout and decided to relax instead of going down to breakfast. It’s served from 6:30 — 9:30, though.
There really isn’t much around, but, you do have atleast 3 bus routes nearby.
Would stay again. Was def worth the $ 114.00+ tax.

OVERBOOKED EXPERIENCE
after flying all day, I get to this hotel. Have to wait 45 minutes for the «auditoring» computer program to find out they overbooked and even though I had a reservation confirmation at 2am in the morning I had to look for another hotel.

Terrible. Never stay here if you can help it. The person that checked us in openly admitted that they get robbed regularly which is why there weren’t necessities in the room that were «included.» They could supply us with an extra pillow or blanket even though we needed one, nor did they have a cot. Also, it had a «full» kitchen which wasn’t entirely true — they made us go and get the kitchen supplies which was lacking an appropriate number of utensils for 4 people to even eat with. There wasn’t a sponge or soap to wash the dishes with either. Overall, I would never stay here again, the hospitality was seriously lacking.

Just ok

Apparently this hotel was «remodeled» not too long ago. HA! That’s a complete lie! Unfortunately because of the long weekend, all other surrounding hotels were booked. Being that I needed to be close to downtown Philadelphia for a whole week for meetings and conferences, this was apparently the only availability for this time frame.
The hotel in itself is filthy. I saw women knocking on room doors saying «housekeeping» but there was no sign of any cleaning service being done. Towels were never ready so even after long days attending meetings I was unable to arrive and shower, I was always told «I just got here and haven’t folded the towels, give me an hour». Yet all the women at the front desk were always having personal conversations with hotel guests or the security guards. The hallways have very unwelcoming smells from everyone who’s cooking in their rooms. The laundry machines and dryers always had out of service signs. The vending machine wasn’t working and when we asked the front desk their reply was «you can walk over to embassy suites if you want a soda». No one was attentive, clearly don’t care about customers or their jobs. They all should really take some trainings in customer service!
And don’t bother voicing any complaints, opinions, or suggestions. They all stare and give no reply. They truly just don’t care. Never once in the week I stayed there did I ever feel there was a manager or supervisor on site. What a disaster!

I’m so disappointed in this place! I booked it for 2 nights and paid a pretty penny. If it weren’t for dangerous road conditions and freezing conditions I’d either try to trek home or sleep in my car!
Filthy! If I didn’t attach pics I’m not sure anyone would believe me.
THEY HAVE A COCKROACH PROBLEM!
I’ve killed 4 adults and a few babies.
Ignorant staff, you inform them of issues and nobody seeks to care.
We walked in to find beds that were broken, laid on (and who knows what) and poorly made.
let’s not forget the plumbing issues! Someone flushed a toilet and mine would loudly go off!
I’ll never recommend these hotels to anyone!

I like this place. Cute little studio apartment type feel with most dishes you’d need to cook meals if you were staying here for an extended stay. Grab and go breakfast left a lot to be desired but it was decent. A good place to stay where the staff a very kind, and they give you popcorn at check in!

I had to stay here because all of the rooms were booked closer to the downtown area. I really had low expectations of this place, but it exceed my expectations. The room had a full size refrigerator, a stove with two eyes, a microwave, and sink. The bed was comfortable, and the bathroom was a decent size. The person at check-​in and checkout was professional and nice. The only drawback was the fact that it was so far away from downtown Philly. It is near the airport. When I travel again, I will now consider Extended stay America.

We booked our room the night before the women of faith conference telling us they had plenty of spots left. When we got there to get our rooms they hand us the keys right away. On our way up my friend said «well that was easy!».
Then when we got to our door and opened it… We were shocked to find someone else already staying there. It made me very nervous that they were just giving out room keys to anyone. Did they even know what rooms were still opened?!
They then told us to go over to the deluxe extended stay and get a room with no extra cost, because of the mistake. but as we got there we were just turned away again. Obviously these branches are not communicating very well.
Then we went back over to sort all this out. My friend when in there, gave them a price of her mind and told them to fix this! After 40 minutes of negotiation ESA called the Hampton in who apparently only had a kid bed left and the bill was paid by ESA.
Pro’s — not many. The poor clerks are kids trying to be as professional as they can… But there’s not an adult in sight.
They got us the room at the Hampton
Con ‘s — I really hope this was a one time thing, but the hotel seemed pretty disorganized, had keys given to us with other clients in their room. Was told one of rooms didn’t work because there was an over flowing toilet. They sent us to their sister company and then sent ups BACK!
So after all that this was a nightmare. I find it ridiculous that there wasn’t an adult manager in site. They had no idea where things went wrong. They needed to understand that we are ion a time crunch. I can’t stay up till 2 in the morning fight with you. I wanna go to bed! Ya know.
Crappy experience!

This Extended Stay was disgusting and poorly managed, to say the least. When we arrived at the hotel at about 8:30 PM, we were greeted by an overflowing garbage can outside and walked into a lobby that reeked of stale cigarette smoke (which permeated throughout the building) and there were a couple of guys hanging out — one in his pajamas and the other drinking a beer. The front desk clerk told us that they were vacuuming our room so we had to wait a few minutes to get the key card. The hotel has not been properly maintained so the room was horrible — badly stained and filthy furniture; huge stains on the carpet; nasty stains on the side of the box springs; cigarette burns on the toilet seat for starters. There were only 2 bath towels, one washcloth and one hand towel in the bathroom. When we called the front desk, we were told that there were no clean towels and they were washing them (later we only managed to get towels, no washcloths). The bathroom floor was visibly dirty also. I’m not sure how this hotel managed to get a rating above one star! Luckily, I had Clorox Wipes and Lysol with me so we could make through the one night we stayed. We will not be returning.

I went to Philadelphia to the American Association of Law Librarians conference. My goal was to sell The Trial of Bernhard Goetz… or at least plant the seed that this movie is now available on DVD and my friend is the only distributor.
Several changes in flight made for having to adjust my arrival into Philadelphia. In making contact with the hotel to advise them of my adjustments to check-​in, I was advised there was no worry. Originally, I was to arrive 11 PM on Thursday night… then my flight was adjusted and my arrival moved to 1:30 AM. After embarking on my first leg, my connecting flight was grounded for a mechanical problem and I was put on another flight, which would have me arrive in Philadelphia 6 AM. Each time, I called the hotel to let them know about my new arrival time and was told everything was OK.
I arrived at the hotel just before 7 AM and checked in at the desk. The clerk handed me my key and directed me to my room. When I got to the door and opened it, I was greeted by a clean room with air conditioning running. As it was 89 degrees at 7 AM, I was quite gratified to have the air already on. Following the directions from the desk clerk, I went and grabbed some groceries for my stay. The kitchen area, while compact, was efficient. The refrigerator and freezer (full-​sized) were on and cold, and the ice trays were full. I stowed my purchases and settled in for a few hours’ nap before heading over to the conference.
Shortly after laying down, the first negative of my stay made itself apparent… I could hear the doors in the rooms next to and across the hall opening and closing. I could not hear voices of people in the hall, but the doors were LOUD! Soon after, the second negative of my stay came to my awareness… I could hear water in the pipes when toilets were flushed or showers started. Probably the worst part of hearing the water flowing came from when the toilet tanks were refilling. The sound got louder and I could hear a snap when the refilling was completed.
The bed was comfortable, though the sheets were a bit too crisp. I figured they got over-​dried when they were last washed… or someone forgot to add fabric softener. If it weren’t for the sound of water in the pipes as well as doors opening and closing, I would have been able to catch a decent nap.
As this is an extended stay, one of the considerations is that full maid service only occurs once a week… tho there is a refresh service, which includes replacing soiled towels, emptying trash, replenishing soap and toilet paper if needed, and making bed with existing linens. Refresh Service may be scheduled as needed and purchased for $ 5/​service. Daily Refresh includes the same housekeeping services as our Refresh Service but is provided daily. This service can be added at check-​in for an additional $ 3/​day. Dishes are not washed during any housekeeping service.
Pros: Flexible adjustments in check-​in times, clean room and sufficient kitchen area.
Cons: Noisy water pipes and doors.
I have made the desk aware of the noise considerations. I will certainly explore more of the Extended Stay America chain.

Complete dump. Smelly room, broken air conditioner and furniture, soiled nasty furnishings, threadbare bedspread with cigarette burn holes. Tried desperately to line up another hotel, then ended trip early. The staff is actually quite nice, it’s not their fault.

THE (and I mean THE) MOST DISGUSTING HOTEL I’ve EVER STAYED IN. This hotel and location should be condemed! It was literally one step away from a crack house and «hourly» use hotel.
A CSI team would have a field day with some Luminol and a black light!!!
First, entire hotel was cigarette smoke filled. I don’t think they’ve heard of a non-​smoking room. Windows had to be propped open with plastic coat hangers to get air.
Second, carpet in room and hallways had HUGE stains of god only know what.
The piece de resistance was the BEDSPREAD WITH OVER 20 CIGARETTE burns/​holes in the comforter. The bed was actually made up with the comfortable. Funny that a bedspread riddled with burn holes was placed on the bed as if it was ok.
It was extremely unfortunate that we coundn’t move hotels. Thank god we only had to sleep there for 6 hrs before catching our flight.
Upon check out, the hotel staff did not apologize for the SUB PAR quality and standard of the hotel but offered a discount on the room or I could call back and talk to the manager later.
This company should be ashamed and the CEO should spend a night there. for the fun of it.

This hotel was nice overall. The room was clean and quiet even though it faced the highway and was across the street from the airport. The room had a small kitchenette, TV, iron and ironing board.
Pros: Nice accommodations, clean, quiet, relatively cheap
Cons: Wireless internet was very slow, TV had only a couple of channels (regular network channels, ESPN, CNN, Fox News, TBS, USA and Showtime), they only give you soap but no shampoo in the bathroom