FedEx Office Print & Ship Center

Notice that the bad reviews are older… Both times I have been here with an emergency (and slightly unrealistic) request for printing, the staff have been over-​the-​top helpful. Gary is a great manager and Doug really helped to make sure the color was exactly what I needed. Including having to change printers to make sure the color was right. I also had a weekend staffer patiently help me when the document was not converting correctly. They all had the utmost professionalism and seemed genuinely interested in making sure the job was done correctly.
Can’t speak for the shipping services since I didn’t use them. But for emergency printing, look no further.

Extremely difficult parking, but Jermaine was very friendly and paient, helping me navigate between the printer and fax machine at 11:50pm!

Worse shipping company ever. Especially the one is Philadelphia. So ignorant and lazy. I’ve ordered multiple packages and every one was messed up. From laziness. Few times they didn’t even come and mark the package as no one came to the door so they had to hold it. I hold fed ex is closed down as a whole company. Usps is 1 000 000 times better.

Not very personable at all. **Note to Unilocalers** When using the FEDEX Packaging service, make sure you request for price options.

Center City, Phila
I wish I knew of another 24 hour printing place closer. But this is the only one it seems. Been coming here for those emergency printing etc. Late nights are best since it is quiet. When people moving your printer and stocking it in some unknown area, it really sux! Printing my résumé here cost like $ 10 for just twenty copies. Um maybe should have waited to use the public library. Would have cost like $ 2. But the job fair is tomorrow!!!

This fedex sucks. I came here to ask them to do a simple job of spiral binding my book and they refused. The guy claimed glue on my book would dull their blade and the manufacturer instructed them not to bind my type of book.
Went to the fedex on 16^th and they gladly bind my book for $ 6. Do not come to this place unless you want to deal with lazy, incompetent workers.

The guy who «helped» me was obviously annoyed by my presence. I explained to him that I needed to ship a package to be held at the FedEx store and that I had both the recipients’ home address and the FedEx store address. He instructed me to put the FedEx store address on the package. Guess what, that was wrong. The FedEx store across the country refused the package and sent it back to me. Two weeks after I shipped it and it’s just being returned to me now. What a headache, and if this guy actually knew how to do his job, it wouldn’t have happened.

Inga is the only competent employee here. The evening manager is a horror. He never wants to do anything and puts up a struggle to do a very simple job that another Kinkos finishes for me in 15 minutes. I come in almost every week. When Inga helps me, the job takes 15 minutes. Everyone else messes up, forgets to do the work and puts up a fight for a simple job. I now go to the Kinkos on 12^th and Market and they are insanely delightful. Always quick and helpful.

Some of the worst customer service I’ve ever encountered. They have 4 people behind the desk with one person working, and if you try to ask them for help there, they say they’re busy working on jobs. Might be a good sign if you’re looking for an easy job. Also, if you want to print color documents, they try to send you to the computers where color copies are double the price (versus the self-​serve copiers). Keep it classy, FedEx Kinkos!

One star is to much. Nobody seems to know what they are doing. Takes 40 — 60 mins to send a fed ex package abroad every time. They always have to go consult with another member of staff who in turn consult someone else. I mean really, I send the same volume package every time to the same location every time and are served by the same guy every time who have never heard of the rep. of Ireland who I send a package to last week. Also why is it if I send it 2 days shipping it is $ 40 cheaper than sending it 5 days? You would think it is the other way around?
I also use to used their laminating machines, but they now kept behind the counter and has to be done by a fed ex employee. So something that took me 15 mins to do now takes 2 days and is full of bubbles.
Their fax machines are also always out of order.
Worse customer service ever.
Best advise I have for this place… FIRE all the staff or retrain them all. It’s not rocket science. The computer does mostly everything.
And don’t forget to SMILE every once in a while.

This FedEx was a nightmare. The only reason I gave it two stars was because the guy who actually helped me was nice. The other THREE employees there stood around talking to each other while there was a line at the shipping counter. Instead of one of them coming over to help, they just stood there talking. I was infuriated! AND on top of that, they wouldn’t let me bring in my lovely, and well behaved dog. When I asked why, the young chunky chic with crazy hair said, «what? because its a DOG». mmmkay. didn’t need the sarcasm. a simple and polite, ‘it’s company policy” would have sufficed. I could have respected that. Soo, I shall take my minimal shipping business elsewhere to avoid these morons and their NON dog friendly policy.

Well, the staff are extremely friendly and that’s the only thing keeping this Kinko’s location treading water at three stars.
Polite and talkative as they may be, their service is extremely slow and the place always looks like a mess. Even worse, their equipment, such as their paper cutter, are in desperate need of replacement.