General Practice Associates DO

this practice has been my families doctors for years. Having worked in a medical office I have to say that it is not easy some days. Some patients can be very rude to the staff and we still have to maintain a professional and pleasant. We deal with hundreds of patients in a week in person and on the phone not to mention the forms and faxes that are constantly coming in. We too have drug reps which come in during lunch time. Most of the time they are in the back in the doctors office just waiting to catch them for a minute. They really only get a minute or two of our doctors time. The reps are important since they do tell the docs the new drugs on the market for our patients as well as leaving samples for patients to try. If the docs are running behind we offer our patients to leave a cell number if they want to run and get a coffee or something and we can call them. I know I have heard this office do this on occasion. The restaurants do it by giving out pagers and that is acceptable to everyone. This is the same thing. I got in the other week the next day for an appointment. There may be a wait for a certain doctor, but if you are willing to see another doctor or their physicians assistant, the appointments have not been a problem for me.

I think Dr. Doroshow is a wonder doctor. He is caring, kind, and willing to take the extra time to answer any questions. Unfortunately, the staff is causing me to seriously consider going somewhere else.
I have had two coding errors which resulted in me being charged for appointments I shouldn’t have been charged for. And there is no arguing with the woman who does the billing. She just does not want to resubmit to the insurance company. I guess because she doesn’t want her mistake noticed. In addition, anytime I need something faxed or submitted via computer (script, referral), I have to call twice to get it done, and it’s like it was the first time I called. The first request was never acted on. I hate the idea of finding another doctor, but I can’t keep dealing with these issues.

I’ve been a patient here for some time and agree with the other reviewers. The only thing that has kept me coming back is that my doc is pretty awesome. However, I have to wait over a month to see him. Sometimes I need to be in sooner but they won’t budge. They don’t leave any room for sick appointments so I usually go to the Minute Clinic up the street. And agreed on most occasions the front desk staff are severely lacking in customer service skills. It’s a shame because it’s convenient to where I live and I love my doctor but at the same time, having a practice disregard people’s time so blatantly is just unacceptable. Having worked for a doctor before we would have been fired if we’d treated patients that way. The place needs an upgrade a full upgrade, in both décor and management.

I waited an hour and a half past my appointment time, just to go back and wait an additional 20 minutes to be seen. The front desk staff were rude, and act as if you’re inconveniencing them with your presence. There is no professionalism among any of the employees. The place is dirty and has a weird smell. I will never go back there, and I will warn other people to stay far away.

This is a horrible, unprofessional office. They misplaced my blood test results causing a needed referral to rheumatology to be delayed for several weeks. This doctor should not be allowed to practice. This office was extremely unprofessional and lax in their care and follow up. My blood results were ‘misplaced’ and I did not receive important information until I called the doctor myself just by chance. Their lack of professional care is dangerous.

This is the worst Dr. Office I have ever been to. The staff is so outrageously rude and arrogant. They treat everyone as if they were idiots. I have even head them talking about other patients while waiting!!! YOU WILL ALWAYS HAVE TO WAIT PAST YOUR APPOINTMENT TIME, EVERY TIME, EVEN IF YOU ARE EARLY. I arrived early to my appointment and i sat i watched 5 Different Pharmaceutical Reps. go before me and others!!! I was finally seen 45MIN LATE (keep in mind I was early and there was only TWO other people their) the other people waiting seemed very upset as well. They constantly confuse me for OTHER Patients. They even bring in the WRONG CHARTS and have disclosed PRIVATE CONFIDENTIAL PATIENT INFORMATION to me during the appointment until I inform them that they have the wrong chart. The only DR. who is worth his salt is Dr. Choen its a shame that she has to work with such incompetent fools. GOOD-​LUCK making an appointment because most of the time the phone rings busy until they close. I have called all through the 3Pm hr right up to their closing hr which is 5pm trying to make an appointment and the phone rings busy REALLY!!! ??? It cant be that they are that busy for 2hrs solid, and if they are THIS IS A DR. OFFICE WITH MEDICAL PROFESSIONALS GET A PHONE SYSTEM WHERE IS MY MONEY GOING!!! i have gotten better phone service from CVS, which by the way has a minute clinic and i actually receive better service their then at my actual doctors office. Oh and if you leave a message for the DR. (because you cant call and actually get someone) they NEVER CALL BACK!!! I have even had the operator service tell me «that this office never picks up their phone and they receive calls all day with people trying to get ahold of them». IF YOU CAN GO SOMEPLACE ELSE EVEN THE CVS DO IT. RUDE LAZY AND PURELY INCOMPETENT. Time to get ur game together, this used to be a great office USED to be. Don’t believe me? google General Practice Associates I’m not the only one.

I have never waited more than 20 minutes for the doctor, and while I agree that waiting over two hours is simply ridiculous, I’m not sure that warrants a 1-​star rating on the whole practice. I have received excellent service and care, and will continue to do so. I believe this is a great practice and recommend it to anyone in the Northwest area.

If I could give 0 stars I would. I had an appointment today as a new patient. I left the doctor’s office after waiting almost 2 hours past my appointed time with no direction on how much longer the doctor would be. Then, I asked for a refund on my copay, and it took the receptionists another 10+ minutes to figure out how to work the machine to return my money.
There is absolutely no excuse for a GENERAL doctor to make a patient wait almost 2 hours before seeing them. Who knows how much longer I would have had to wait if I hadn’t left.
Never going back and would suggest others not to as well.