goPuff Philadelphia

goPuff is super convenient but after ordering from them four separate times, I have never had an order delivered in less than 50 minutes. After I placed every order, the app would say it would arrive in 25 – 35 minutes. Not once was this accurate, and twice I had to wait an hour and fifteen minutes before receiving my order! This might be acceptable if there was some kind of warning, or if goPuff alerted you when there was too much demand and it would take longer, but they don’t. The drivers were generally very nice about it, but as a company who advertises so much about the speed of delivery, this is upsetting.

I have used their service in other cities as well and everywhere I go they surprise me with the consistency of their amazing customer service. The order arrived in 25 minutes which was

Great and fast service! Will definitely use again when back in Philadelphia! Keep up the good work!

They seem to have it down now, deliveries are on time and people are nice. Very convenient service.

So I’ve ordered from goPuff a few times without ever getting around to posting a review. Ok yes, items cost more then you would pay at the corner store. BUT theres a million things to choose from and they bring it to your house in the middle of the night. Generally I find it just as convenient as postmates, caviar or any other delivery service but I LOVE that you can get snacks, pet stuff, beer and all the other random stuff you realize you need when you don’t have time (are too lazy) to get up and go to the store.
Today I placed an order for a few random things, exactly 5 minutes later I noticed a missed call from their office. Called them back and it turned out they were out of the chips I ordered, they offered a substitution which I was totally cool with but I asked to change the quantity. The guy on the phone told me «Sorry the delivery person already left with your stuff» but offered to refund me for the change in items. I was more then fine with keeping my original quantity but the bottom line here is my order was on its way FIVE MINUTES AFTER I ORDERED
you can’t beat that people

So I did my first review on goPuff and a few days later I get a call from them saying how sorry they are for any inconvenience that they try their best to be to you in 30 minutes or less. I am completely confused about what they are talking about the guy says they have created a code that is specifically for me and will give me a combined total of 50 dollars off from my next orders used in part of as a whole once but 50 dollars off. I say okay thanks the guy continues before I hang up to say you know a business runs off of its reviews do you think you could update yours to show that we have satisfied you. Since I was satisfied I felt no need not to update my review. I updated my review (the best way I felt was appropriate) to include that they care about making their customers happy and they take the extra step to go above and beyond. so flash forward to today (3 weeks later) I finally try to use the code and it doesn’t work I call and one person hangs up on me and two others give me the run around explaining they do not give coupons out over 20 dollars and do I have the number that called me because they want to go to the authorities to tell them people are impersonating goPuff like really. I told him i am sure that’s impossible because the person referred to stuff in my Unilocal review and Unilocal doesn’t have my number he says oh, there is nothing he can do he is sorry. My initial complaint was that the sizes of the items they are selling is not worth it for what they are charging i had paid 6 dollars for like 6 pieces of bacon and 3.49 for a box of pancake mix maybe a quarter the size of a box of cereal. (I deleted my 1^st review that had been updated.)

Update: Tried goPuff again after one of their customer service team members got in touch with me, just after my first review, and they gave me a coupon to use on my next order. Ordered from them again and the experience was so much better! Everything was delivered on time to the correct address.
I ordered beer from their website, which states beer is delivered in 30 minutes. 1) their website wouldn’t let me enter my actual address so I had to call and let them know, 2) my 12-​pack reeked of cigarette smoke (how does this even happen??) and 3) my order was delivered TWO HOURS late.
Would not order from here again — save your money and just pick up your beer from a local shop.

This is a Scam. I got criticized by customer service because I was willing to pay $ 8 for delivery for something I ordered from their app, which they ended up telling me was out of their delivery area. The app doesn’t tell you that you are out of the delivery area, but they charge you and make you wait anyway, when you call them, they mock you for being willing to pay an $ 8 delivery charge and tell you the app wont accept the order if its out of the delivery area. Well, I wouldn’t be here complaining if the app wouldn’t let you put the order in. Yes, I was willing to pay $ 8 for someone to deliver something to me and yes, the app takes your money even if you are outside the delivery area. SCAM! BEWARE!

I love gopuff!
So here is the story.
I’m not from Philly, but last night I took my girlfriend out to Hookah house café in south street for a little hookah and drinks. Unfortunately it wasn’t until I arrived that I realized the hookah bar was byob.
I asked the waitress where the closest liquor store was and she informed me that in PA all liquor stores are closed after 9pm.
I was upset until she recomemmended gopuff to me.
I had never heard of gopuff but she informed me it’s an all purpose delivery service that delivers beer which is what I wanted. We went on the app and saw a surprisingly huge selection of beer. I chose the 8 pack of land shark. With a quick typing of my card I instantly ordered the beer. And in less than 20 minutes it arrived to me right at the hookah bar straight to my booth! The driver was sweet and accommodating. And the prices were very fair! I think I’ll go back again just for the experience of having the ability to have the beer delivered to me with no hassle!
Also fun fact they have anything from beer to all your favorite snacks!
Thanks gopuff! I appreciate you!

Decent service for delivery in Philadelphia, and now they offer beer. I always said if someone offered this service in Philadelphia they would clean up!

Since moving to the city last year I have been exploring many different places for new restaurants and take out. Since I work long/​unusual hours at my job it’s nice to be able to get food on the go and not have to worry about whether the place is going to be open. GoPuff would be great… If they actually delivered what the offer. On more than four occasions they have either delivered food that I didn’t order instead of the right items or just didn’t include them at all. When I called to have the items exchanged half the time they don’t even answer. Hopefully they get their act together because gopuff is a great idea but without follow through it just doesn’t work. Won’t be ordering from them again.

Tonight is my second time using Go Puff and I’m so glad I have them in my life. I work crazy hours, and walking to get a case of beer in the cold weather is just not appealing, at all. First time I used it the delivery was a bit longer then expected, but I wasn’t going anywhere so i didn’t mind and the delivery guy was super nice. Tonight the case of beer I ordered came in like 12 minutes, I was super shocked it was so quick! Definitely going to be an App/​business i will be ordering from frequently

Delivery times are not accurate at all, still waiting on an order that claimed to be 30 – 40 minutes & it’s already been an hour and 15 minutes. Ordered through grub hub, if they’re busy they should be updating those delivery times accordingly. Won’t order from them again.

This is one of the rare occasions that I will do a review on the service. I normally only rate the quality and price of the food, but in this case, It’s not really GoPuff’s fault that I ordered bagel bites at 3am. The service was quick and friendly. You do pay a premium for the items, I probably won’t use the service during the day when I can just go and get groceries, but at 3am it worked out nicely.

First order today. Everything arrived as expected. One less start since it arrived 50min after my order (so 20min later than expected). The delivery guy wasn’t really talkative and friendly but well… let’s say it’s because my French accent is too hard to understand and because he was too busy :)

After waiting an HOUR AND A HALF for our delivery we called to check in on it and they cancelled on us. They said they were just too busy. Will not be ordering from here again

Their app is very friendly. Service is fast and you have thousands of options. Prices are same as in the convenience stores. Its good because runs 24 hr and its very very quick. My orders are delivered usually within 10 to 25 minutes, depending on when the order is placed. Its a livesaver when it comes on ordering essentials that you need at late night. Staff is friendly and there are always promotional items given away. (I love my gopuff shot glass and coasters)

Love their service. They have everything you might need when all the stores/​restaurants are closed. Not just food, ice cream, school supplies, pet food and more. I order from them all the time. only $ 1.95 delivery fee. They promise 30 min delivery but I have always received it in less!

It was raining out and I was missing a few random groceries. So I decided to have them delivered by goPuff. The app was easy to use and I liked that they have a low order minimum. My ordered showed in less than 25 minutes. Very happy with the service. Will use again.

So damn convenient. It’s hard to go shopping in center city. Just have it delivered to your door. And delivery is fast