Graves Vaughan MD

Nice guy, but I am very disappointed with my experience with Dr. Graves. After seeing him featured on the local news station Fox 29, I thought I would give him a try because he’s a «specialist» and deals with ethnic skin. Turns out, my experience wasn’t so special!
First of all! I have an issue with the recepionist! Could barely understand her because of her mumbling! They require a $ 45 co-​pay, cash only. They could atleast take credit.
After waiting sometime for Vaughn Graves, he finally came in saw me. I am pissed that he rushed through my appointment. My face wasn’t even closely examined. He didn’t listen to all of my concerns and questions that I had. I hate that this man kept interrupting my questions & finishing my sentences because «everyone asks this».
Then a month later I called to confirm my next appointment and they failed to tell me that I would be charged $ 75 for a darn follow up appointment (which they did not receive!!).
Graves is not worth all of the hype in my opinion! This highfalutin office over charges for mediocre service that I could have simply gone to my primary care giver for! Never again!

I initially chose to go to Dr. Graves for a few reasons — the wait at my preferred specialist was several months, the office was convenient and the reviews were seemingly very positive (on a different site), except for wait time. My experience has been that yes, the wait time was ridiculous, but everything else has left much to be desired as well.
First of all, the fact that they only take cash is outrageous. I have an FSA and a debit card to use so that it can be paid for. I can’t use it here. And then there is the wait.
Once I was finally seen in an exam room, no one asked me any background questions, took any health history (I guess they relied on my paper form) or engaged me at all. The assistant never introduced herself and gave me little information. Once I finally saw the doctor, he looked as though he would engage and care about me as a patient. Not even close. He never did a review of my history yet quickly stated that «based on my history, it was better to be safe than sorry and do a biopsy.» Please know that I have NO dermotological history, so I have no clue what he was referring to. It took a quick peak and less than 5 minutes for him to have me moved to a new room and suddenly preppring for a «surgical procedure» with no time to ask questions, know what was going on or what would happen. I had a very small bump on my face that was of concern and walked out with a rather large piece of skin now missing. I had to stop the doctor twice to get my questions answered and he was out of there as fast as he could. I was waiting for a new band aid and heard him ask «why 1 was still there.» That was me, in room 1. I was then told that I could call for results in 2 weeks and to see them in 4 weeks to look over the surgical sites. I was handed pieces of paper about how to care for my wounds and never given any information or instructions.
The prescription that was called in was listed as not being able to be replaced with a generic. When I got to my drugstore, they wouldn’t fill it because it wasn’t covered under my insurance and would cost a fortune (I smell a payoff somewhere from the drug company). They had to call the doc to get the generic approved.
Two weeks after the procedure I call for my results. I’m told they can’t give them to me and I have to make an appointment. I explain that I was told I could get them and my appointment isn’t for 2 more weeks. Transferred to someone else. He won’t give me the results but will have the doctor call me. I want to ensure they are there. Transferred to someone else. They are there but I have to have an appointment. I ask for them to print them out — they say they can do this at any time — and tell them I will be there in less than 30 minutes to pick up my results. 45 minutes later, I go to get them. The front desk tells me I can’t get my results. I explain that they are supposed to be waiting for me. She walks around to talk to someone and says they are working on it. 10 minutes later, after rudely pointing at me, another woman says they don’t have the results and they are waiting for them from the lab. I told her I was already told they had the results. She says well it was a mistake. What is going on with this place?
I still don’t have my results. Regardless of what they say, I will never go to this office again.
Rude. Incompetent. Just a few of the words I can think of.

Horrible office staff. Office Manager is the worst. My first visit I wasn’t seen for more than three plus hours. Second visit two hours. Third visit another three hours just to get injections and didn’t even see the Dr. his assistant did the injections. Fourth visit another two hours for the assistant to give me injections after I complained about the LONG waits I’ve experienced the assistant told me if I don’t need to see the Dr just let the office staff know I’m just here for my injection. Well that’s all I’ve been getting the last few visits and still LONG wait time. Today I told office staff I’m just here for my injections she informs me it will be about one and a half hour wait. You have to be kidding me. Office manager says yes or longer I told thimble no not waiting that long and I’m not paying no co pay for cancelation. Man behind me has the same issue as me he says he’s not waiting that long either office manager tells him I’ll be right with you sir. Oh really I won’t be bothered with going back to Dr Vaughn Graves ever again. Honestly I don’t think the treatment was working for me anyway I was going to request the Dr to let him know I either need a new treatment or go to a different Dr. Guess it all worked out for me. ALSO NO FREE PARKING. HORRIBLE HORRIBLE HORRIBLE SERVICE

WORST PUBLIC EXPERIENCE EVER!
My husband went to this dr when we first met. In my opinion the dr SUCKED then & he SUCKS now.
Previously their wait times were long & when my husband would make it to the exam room he would wait another 30 – 40 mins to even be seen by the dr. It was so bad that he would go in the hall & flag an employee down to ask what the hell was going on.
But the last visit took the cake. My husband had a 2 PM appointment. He called because we were in the area to see if he could come in earlier. She said we could come in 30 mins earlier (@ 130) if we wanted. When we arrived earlier we sat in the waiting room for OVER an hour. The employees were all walking around doing «work» but there were no patients being seen in ANY of the rooms. By 2:30 I was pissed beyond return because we had been waiting for over an hour to even get to the exam room, and to make matters worse, the dr wasn’t even there. He was on the other side of Philadelphia.
We ended up leaving the appt & are NEVER going back. The only reason I rated them ¹⁄₅ stars is because I couldn’t pick ⁰⁄₅. This dr sucks. I would advise that NO ONE goes here. I don’t even understand why the business is even open still. They need to close their doors permanently. Anyone who says they had a great experience is blind deaf & dumb because there is never a great experience with this office.

The poor level of service, disastrous customer treatment, and the lack of accountability at this provider is shocking. This dermatologist service could benefit a lot from actually having a conscience and rethinking what they are in the business to provide.
Healthcare is an important, costly and time sensitive service. You don’t want to go to a doctor with an office that has complete lack of regard for other people’s time and jumps to accuse the customer of lying only to quickly be proven to be wrong.
This business is more concerned about getting paid for nominal appointments than actually providing quality healthcare, regardless of how poor and incomplete was the service. A complete and utter waste of money. Will never come back. Would also give negative score if possible, like the other reviewers.
Charging customer their lofty rate for barely 10 minutes of time with the doctor after 2 hours of waiting in the lobby is already extremely undeserving. Add on top of that failure to effectively send prescription to pharmacy + no acknowledgement of fault even after one staff admitted to not sending off the prescription + accusing customer of lying + complete disregard for the inconvenience caused for the customer.
I think the reason they are able to continue operations has to be the customer base is overwhelmingly lacking in alternative options due to a restrictive healthcare plan or just do not know how to search for other options.
The worst thing about this place is the underlying carelessness and lack of conscience as a healthcare service provider. There are so many better alternative options out there.

If I could give a negative star I would! Waited for two hours and did not see the Dr. Don’t go to his office, until they learn how to treat people with respect and be courteous of others time.

With the exception of the very polite and attentive front desk ladies and «triage» nurse, my experience was one of the worst I have had in a medical office.
I made the appt on Zoc Doc for 2pm and arrived 10 minutes early. I filled the paperwork out online ahead of time and was quickly signed in and seated in the waiting room. I waited about 20 – 25 minutes and asked about how much longer before I was seen. I was told they didn’t know and that they had 2 people ahead of me. I expressed concern because it was the middle of the work day and I needed to get back to the office; the appointment was made for 2pm.
The office manager came out and while she was polite in her words, but clearly frustrated with the situation. She was on the defensive and told me my appointment was for 2:15; I had to pull up the text confirmations to show her it was for 2pm. She then tried to tell me I was late, to which I explained I was 10 min early. She went on to say they had to do the paperwork; I replied I filled it out online ahead of time. She said they could not enter it on their end until I arrived and that it takes time because I was a new patient (why they don’t explain that ahead of time is beyond me).
I said I would wait another couple of minutes (I really needed to see a dermatologist) or I was going to have to leave. They got me in with the nurse right away, who was very helpful and polite. She took my info, and gave me a gown to change into. I waited 10 minutes or so for the doctor, during which I could hear his entire conversation with the patient next door (talk about privacy).
He came in without knocking, wearing street clothes (weird). I explained my issues and he addressed the 2 specific complaints with detail, but when I asked for an annual check-​up he BARELY looked at me. Didn’t even lift my hair to check my shoulders!
I am blown away that he has a license to practice and that this office is in business. Just before leaving for my appt, a coworker told me her horror story of going to this doctor and I so wish I had that information with enough time to cancel.
Now I have to make sure my insurance will let me see another doctor this year because I cannot trust that check up.
AVOID THEM AT ALL COSTS.

Yep… Wait is crazy long. Got here 10 minutes early, for a 4 PM appt. it’s now 5:15 and still waiting to see doctor in a very warm room. This will be first and last visit. Welcome to the future of Obama care. Now I know why you pay your copay up front. Otherwise you would walk out.

If I could give a lower star I would. My appointment was for 10. I’m still here and it’s 11:40. Just found out Dr. Graves isn’t even in the building yet. This practice is unacceptable and a complete waste of time.

Although the doctor was great. His staff was the opposite.
The longest wait for a doctors visit I ever had in my life.
Nothing is professional about that pffice

Dermatologist? Nope. I have never had to wait so long. I have been here twice, came early and both times had to wait over an hour for the doctor to see me. I think that is just plain rude and unprofessional. Changing immediately, and I do not ever write bad reviews.

Please be aware that the reviews for this practice on Zoc Doc are inflated and inaccurate.
The office staff were not very pleasant. Once I checked in with the front desk, they had me fill out pages and pages of paperwork. After what felt like 10 long minutes, I was done and was excited to see the doctor to finally get my problem fixed. However, once I handed over my paperwork, the staff required me to pay $ 45 copay in cash upfront. I was aghast that they didn’t take any other method of payment AND they asked for it upfront. Generally, I’m asked for copay after having seen the doctor. This was super inconvenient AND they wouldn’t permit me to see any medical professionals until I fork over the money. I relent and find an ATM a few blocks away. It makes you wonder about their accounting practices. I was offended.
I waited for what seemed like 30 minutes in one of the patient rooms. This is entirely too long to be waiting for the doctor as I heard laughter and joking outside. Then, the physician’s assistant walks in. She gave the worst impression possible. First, I said hello to her as she walked in. She merely waves at me, doesn’t say a word, chewing her candy like a truant. It’s just not professional. I feel like someone should advise her that if she isn’t ready to speak to patients because she’s chewing some candy, then she should either spit it out before seeing patients or just wait til she’s done with the candy. Offended twice.
After a few more minutes, the doctor finally comes in. He’s nice, welcoming, attentive, and does a good job of educating you. However, he went on to examine me without any gloves. I was appalled. That is just not right. Who knows how many patients he’s examined before touching me. Offended thrice.
He suggested I get blood work done. One of the office staff brings back the paper work that I’m to give to the lab. Again, I found their practices offensive.
After taking the time to fill out pages and pages of their paper work, clearly stating my first and last name, they still managed to butcher and mangle it on the blood work form. I decided not to bestow them with the responsibility of my blood work thinking «if they don’t care to take the time to pay attention to the structure of my name, what do they care about then? Clearly nothing».
I’m sure Dr. Graves is a capable man and a good doctor, but his staff are his PR, sales, and marketing arm and they’ve painted his practice incompetent, rude, offensive, and uncaring. They made me feel like I didn’t matter as a patient, that I’m just another paycheck. This is the exact opposite feeling you’d want leaving a doctor’s office. I would not suggest this practice to anyone.

Horrible, only in the business for money. The front desk wont even answer a question for you if you dont have your copay. Very disturbing