Isaac’s Moving & Storage

I would not hire Isaac’s again or recommend them for 3 specific reasons, but maybe the things that bothered me won’t bother you…
First, I think it was inconsiderate, and just plain disgusting, that all 3 movers showed up at my home needing to use the bathroom — for purposes beyond urinating. And they used both bathrooms, rendering them unusable by anyone else for about an hour as I had already packed the all the air freshener and Lysol. I was almost too embarrassed to write this part, but they weren’t embarrassed to do it, so hey.
Second, there were several boxes that we had packed and sealed that the movers opened and added items to and resealed but did not let me know they had done so. This resulted in us believing items were missing, since we did not think to look for them in boxes we knew we had not packed them in. You may not think its a big deal, but here’s one example: it would have been a while before I came across the legs to my patio table since they put them in a box with my artificial Christmas tree.
And third, after disassembling a bed at my apartment to move it, when they arrived at my new house the mover (the foreman, no less) spent a considerable amount of time in a bedroom reassembling it. In reality, he put the main section of the bed together backwards, and rather than reattaching the slats he just placed them in position and put the mattress on top. I didn’t realize it until the next day while making the bed. Did he think I’d never notice, or not care? When I contacted them it was as if they didn’t believe me and then they sent the same person who had pretended to put it together back to my house, and big surprise — he couldn’t (or wouldn’t) do it. A supervisor came to my home hours later and put the bed together securely. And then was kind (foolish?) enough to share that this person was being demoted from
foreman because this isn’t the first time he’d done something like this. Really? And knowing that you sent him to my house twice? Wow.
This was an UNPLEASANT AND STRESSFUL EXPERIENCE. And it was not made better by the refund of my $ 30 tip to the foreman (which I demanded be returned) and a half an hour of service, which is supposed to account for the time he was apparently pretending to put the bed together.

When we moved cross country to Philly we used Atlas Van Lines but thought for a local move we could use a local company. We did NOT have a good experience with Isaac’s.
There were 3 young men assigned to job. While they were capable to carry boxes, they were not trained to manage large furniture. All of our dressers and tables have damage of varying sorts. These guys were exhausted at the destination and left items that they disassembled at our first location incomplete at the second location.
They kept asking, with hope in their eyes, if I wanted x, y, z taken to the basement at the second location. They looked crushed when I confirmed that I did. They asked for water at both locations, I felt like a jerk for not being a good hostess. Do you know how hard it is to find drinking cups during a move? My whole house was packed. I don’t want to feel like a jerk for a service I paid for.
I wasn’t able to submit our claim within the 10 days allowed but the corporate office offered an adjustment of 10% of our moving costs. Our policy was only written for $ 0.60 per pound, their recommendation — Obviously I wouldn’t know where to begin on the weight: value ratio of our belongings. Our claim contact assured me we probably wouldn’t have received much more even if I could have filed our claim on time, very disappointing.
Overall I’m very disappointed and have damage to manage without matching funds to repair appropriately. If you decide that you need to use Isaac’s, my recommendation is to get the most insurance you can on your belongings. In the future I’ll be going back to Atlas Van Lines. The movers were professional, physically strong, fast and gentle with our belongings. 2 Atlas movers did more in the time 3 Isaac’s movers did, and moved us 2200 miles with no damage at either location. Too bad I didn’t read these other reviews before we trusted our whole lives to Isaac’s.

PLEASE STAY AWAY FROM THESE PEOPLE IF YOU CAN. WORST EXPERIENCE EVER!!!
It was so night marish of an experience that culminated into the driver threatening to drive off without the goods being delivered if I don’t make an extra payment of $ 350.00.
I should have gotten a sense of all this when I first got my quote. I received a quote which was based on «weight» limit (which was a bit unusual as I have always worked with people who charge based on the volume, not weight).
Then, I was told I will be charged for a minimum 3000 lb though mine was far less. And then, when they came in for the move, they said I could add on few things more as I was charged for 3000 lb anyways. We did add few things more but asked them to weigh them in before they took it so that we will not go overboard. We were told the weighing would only happen in their location (of course without our seeing it — how convenient!). And, as you can guess, we did end up more than 3000 lbs.
And I was charged for the boxes and other stuff which I did not even request, and I was also charged for the actual difference in weight — though my original cost included up until 3000 lbs. That took 3 days and 7 calls to sort out!!!
And for the delivery, I was toid they would deliver between 7 – 21 days after pick up. And lo and behold, I was delivered only on the 20^th day and the cost not revised to the actual final amount. This had the driver demanding more money to me, and upon my refusal, he just walking up to his truck and when I requested him to talk to his folks to sort this out, his response was «WHY SHOULD I LISTEN TO YOU? DO YOU THINK I AM AFRAID OF YOU?». After an hour of standing in sun (so that I can block the driver not driving off) and frustrating back-​and-​forth calls with these guys, the driver finally «agreed» to deliver at the correct amount.
And it just took 5 hours to move them in as it was only one guy doing all the work while the driver was gone after 20 minutes.
STAY AWAY FOLKS, STAY AWAY!!!

We hired them to move a small retail store from Boston to Miami. They said they would give us 24 hours notice before the goods arrived. I received a phone call at around 8:30 am that they are here in Miami and are ready to drop off the shipment. So much for the 24 hours notice.
While making small talk I was asking if they were going to do anything in Miami or head straight back and the driver said «that depends on how much I tip him»
From bad to worse, the driver disappeared before the first boxes could be unloaded and never showed up until it was ready to go. The 2^nd guy only brought in a couple of small things and sat in the back of the truck most of the time.
The 3^rd guy was great, he worked hard to make me work as little as possible in helping him move some of the heavier items and make sure we were satisfied. I would give him 5 stars and the other 2 0 stars.
I can’t say how things were on packing end in Boston, but I couldn’t recommend using Isaac’s in the future.

I also had a very negative experience dealing with Isaac’s. When I initially spoke with the sales rep regarding the contents I needed moved, I indicated that I had a upright piano being moved into a row home, with a tight entrance. He said that the movers were very experienced with moving pianos but that I would need to pay for three movers. I asked if he wanted me to take measurements of the entrance, but he assured me they could move the piano.
Maybe you can guess what happened next, but once we finally got to the house I was moving into, the movers took one look at the entrance and said they could not move the piano. They wanted me to sign a waiver that would not hold them liable to any damages to the piano or house if they attempted. The foreman said that he thought they could do it, with three extra men and a hydraulic lift. I would have to pay for six movers to move the piano. I refused to sign the waiver and I was forced to pay them more $$ to store my piano.
Although the movers seemed like okay guys, they did not seem very experienced or confident in their job. I used a wonderful piano moving company who were able to move the piano, with two movers into the space in about 10 minutes.
I do not recommend Isaac’s for any type of move that may require expertise or skill.