Jiffy Lube

Just moved to PA and needed a state inspection/​emissions test. The car had already been to the toyota dealer before I moved so I knew there were no repairs to be made… still, the Toyota people had a laundry list of stuff they said I should repair (which I knew was a scam).
I am pretty suspicious of car places and was prepared to argue if they came up with BS stuff that was supposedly wrong but I was pleasantly surprised here!
Though there were 2 cars already in the service area, they did the inspection in under an hour — -wow! And confirmed no repairs needed. Staff was super polite and friendly and the young lady behind the counter kept me entertained for at least 20 minutes chatting.
I will definitely be back even though its a bit out of my way. Its worth it just to deal with honest staff.

Stopped here for an oil change today. Every single employee that I interacted with was polite, professional, and super efficient. I will absolutely return.

Best car service I’ve ever came across. I just needed a hole in my tire plugged. The nice gentleman informed me that there was no hole in my tire when he checked. Gave me some awesome tips on where to find new tires and sent me on my way. Very fast and professional service. Really nice people!

I have been to this location multiple times and they are professional and efficient. I have always been happy with my service. I keep coming back. It is so convenient to fit into my busy schedule.

Place is terrible. Employees stole money from my car and were indignant when confronted. Manager was useless and no help. He went out of his way to tell me there were no cameras and said «call the police» and walked away from me. Go somewhere else. One of the worst businesses I have ever had the misfortune of dealing with. I gave them one star because zero or negative stars is not an option.

Super fast, friendly people. They made my oil change experience great! They were faster than the McDonald’s down block!

Good service, efficient and polite. I spend a little more than what what I want to spend, next time I will have to shop their price more!

I ended up spending way more than I intended to BUT the entire staff was very friendly and made the experience all the more worth-​while. I came in for an oil change and ended up getting wiper blades an air filter and the interior vacuumed. The service tech wasn’t pushy at all so I didn’t feel like I was having add-​ons thrown at me. All in all it was very pleasant. It ran me about $ 120 with tax after using the $ 10 coupon. I went with a synthetic blend. The waiting room is nice and cool. The entire process took around 30 minutes with the check-​in, service and payment. These guys were beyond polite. Highly recommended!

Zero stars. Never updated on progress of state inspection. 2 ½ hours and counting on a car less than 5 years old with absolutely nothing wrong with it. Go some place else. Not worth it. The small waiting room and infomercials didn’t help either.

Brought in my own oil to use, they poured it in and the engine runs great! They were courteous and helpful during the process of change. They didn’t try to tell me I need this or that, but asked questions to make me feel comfortable about anything they were going or offering to do. Overall, nice staff and takes your concerns very serious!
Thank you very much!

The guys at City Line are courteous, fast and customer focused. I will definitely go back!

Very surprising polite and excellent service as well as fast and efficient. Would recommend

Extremely professional and courteous. A detailed list of charges BEFORE the service was extremely appreciated. I will come back for every oil change.

Good value for how fast they do everything. Incredibly courteous staff. Mr. Harrison took my information quickly and topped off transmission fluid for a reasonable fee (the basic fluids are included in the oil change). They also vacuumed the car, cleaned the windows, and their coffee is actually pretty decent. Got a $ 5 coupon on their website for a total of $ 43.39 which includes tax plus the extra ATF and ¹⁄₃ qt of oil beyond the included five quarts.

Fast, courteous, and professional service from beginning to end.
As soon as I pulled up outside, a manager came hustling out and asked how he could help me.
They took my car and showed me into the waiting room, which was clean, air-​conditioned, and had free coffee.
I anticipated a long, boring wait, but they had me in and out in 10 minutes, explained every step of the process, and cleaned and vacuumed my car for free.
Maybe next time I won’t wait 10,000 miles in between changes.

DO NOT GO HERE!!! These shady conmen stole all of the cash out of my change drawer after lying to me that my brake light was out. On top of that they broke into my glove compartment and damaged the latch which I then had to fix myself. The only reason I didn’t press charges is due to the petty amount that was taken and the lack of time I had to spend on this terrible location. I’m not even sure they even changed my oil at all. WORST.

I really like this Jiffy Lube location. In fact, ever since I’ve moved into the area, this has become my go-​to place for oil and filter changes. What really keeps me coming back every time is the customer service. It is so surprisingly good. I’ve been to Jiffy Lubes in Willow Grove, Springfield, Havertown and other suburban locations and the customer service is not nearly as good.
Philadelphia sometimes gets a bad rap for not knowing how to take care of customers. The workers at this location are young, professional, and don’t hassle you with trying to upsell you. You don’t see them playing around and wasting time on cell phones or doing non-​business related things. They refer to me by name. They make sure that safety is paramount when walking in the service area. They have smoking hot coffee ready in the waiting room. Although the wait is a little long sometimes, they are very busy and keep you updated with wait times.
I have absolutely no complaints and I will continue to take my car and my money to this establishment.

Do not conduct business with these creeps. I’d give this dump zero stars if possible. This place is the kind of place that tries to corner you into paying for what you don’t need. Let me be specific:
I called to verify they would have a synthetic blend that was required for my honda accord. They said they would have it for $ 50. I rolled in on a saturday afternoon and was greeted by a worker who confirmed that they had the synthetic blend. I signed a paper at the register that said I’m getting a $ 38 oil change only. I went for a walk and then came back 20 minutes later to find them saying that:
1) Now my car requires synthetic
2) the only synthetic they have is $ 70
3) they drained the oil out of the car, so I can’t leave
I cross checked this on my iPhone and found that the car would take the oil they wanted to fill it with, but it would cost a lot less. I asked them what else I could do and they said the $ 70 synthetic was it. I told them I didn’t want to do that, but they said the car is undrivable without oil (yeah no $hit). I ended up handing over $ 70 and leaving angry. I guess I know how a robbery victim feels now.
I called the manager to state my case, but they said he wasn’t available. I waited and they said he’s not in until later. I told them I was going to challenge the charges on my credit card. They said they would call the police if that was the case. I’m now challenging the charges.

In all honesty, I chose this Jiffy Lube cause I was about 1000 miles overdue for an oil change so I needed one done in… well…a jiffy.
Pros & Cons
1. Friendly staff. (Each one called me Mr. (last name) or sir. The young female counter person was ebullient.
2. They did not try to talk me into unnecessary work. They made recommendations and I politely declined and that was it. No awkward sales pitch.
3. They worked fast. I was in and out in about 15 minutes. The engine warning light was even reset! (You’d be amazed at how many places forget to do this)
Cons
1. None for me.
Given that this place is on my way home, it’s now my official oil change place.

No problems with this Jiffy Lube. I got my oil change and tires rotated. They had everything done in about 20 mins. I chose my oil (conventional cheap stuff!), and all services. They did try to recommend other factory maintenance that was very expensive, but that is part of company policy. When I said «no thanks» to all their recommendations, they were fine with it and didn’t hassle me.
The oil change was quick, seemed to do a fine job (you can watch them through the glass windows in the customer waiting area). However, during the tire rotation, they made the air pressure in my tires a little off, because now my pressure light is illuminating on my dash. But i’ll just go to the gas station and fill up more air and reset the light. Happens often, just a pain.
I’d go back here, no problems. CHECK IN and get $ 10 off! That was the best part! Thanks Unilocal for the coupon code!