Juicy Couture

The new store manager is deplorable! Makes life difficult as a shopper. I’ll go up to king of Prussia for better service. The regular associates are very sweet and helpful, don’t get me wrong. She was very rude. I’ll never go back

Love Love Love.
Juicy is the quintessential girls girl store. Ever since the ancient days of the blackberry I’ve been getting my covers here. As well as track suits, bags, scarves, iPad and laptop cases, he’ll even my keychains I buy here!
The staff has always been über friendly to me. I adore them they are so lovely, funny, and helpful.
Even if I don’t buy anything I always leave here with a smile on my face. It’s true the clothing is limited but you can have anything shipped to the store ladies!
Today I bought a faux fur Fargo ish hat and it was on sale! They always have sales and send great deals in the mail.
Also I have the original perfume and viva la juicy which everyone always asks what they are.
Love it!!!

I really hesitate to write this because I know nothing good will come of it and it will not effect the clientele of the store. Also after my two visits to the store I doubt the management would have the initiative to correct any problems. But here is my story:
My friend and I go in, she is looking for an phone case like the Juicy Couture phone case she has on her phone, but in a different color. We were snubbed and ignored after looking for about 15 minutes. We returned later and noticed that the staff had apparently changed shifts. The new guy was very very helpful. My friend ordered the item because it was not in stock. The salesperson was quick to assist and very knowledgeable. We told him outright that we came in earlier, explained the situation, and asked why we felt we were treated this way. He ran damage control and turned a curiously strange/​awkward/​uncomfortable situation into a pleasant experience. It comes down to the fact that I’m not your customer. In fact I don’t understand what makes your products appealing or why anyone is your customer, Juicy Couture, but that’s not the point. The point is that out of the seven reviews already written six of them mention the attitude of your staff as being a problem. It doesn’t add character, it’s off-​putting and boils down to this: I do have two names. One name of your friendliest employee and one name of your rudest employee. I understand singling out people on Unilocal is not nice, but I also understand that times are tough and there are a lot of people out there ready to take any job they can get… especially if it’s taking a job from someone who is rude, thankless, and self absorbed.

While I was visiting Philly I was excited to do some shopping. When I walked in no one acknowledged me. The entire time the 3 girls that were working stood around the jewelry case and chatted, not once bothering to look at me. I walked right out and into Burberrry were I got impeccable service.

I have been a fan of Juicy clothing since around 2004. The quality of the clothing/​accessories has not changed since then and I feel that I really do get my money’s worth there. There is one employee I would like to compliment, his name is Lance. I met Lance when he worked at LuLu on south street. I went to the store rather frequently since I lived a block away and he always knew my exact style and as a result of this as soon as I walked into the store he would start a fitting room for me knowing exactly what I liked. I moved to Rittenhouse and was pleasantly surprised when I ran into him as he currently works at Juicy. Lance goes above and beyond his job… there was a brown leather handbag I’ve had my eye on for months ($ 500) the bag was slightly out of my price range and I told him that. I also gave him my phone number to keep me updated on any sales, etc. I recieved a call from him when the bag was on sale, not only was it on sale but it was an additional 20 percent off. So the $ 500 bag was now $ 150. I would not have know that if he did not contact me and it is rare to see someone go out of there way to make customers happy. The rest of the staff is wonderful as well, very pleasant and helpful. In one of my other reviews I was very frustrated with the treatment at BCBG and still won’t return to the store. Keep up the great work Juicy!!!

I agree this location is small & has a limited selection of line’s collection. I get that some of the staff just stares & waits to be called upon before they help. My approach i make nice with a few sales girls & LANCE the new store manager (he’s super friendly & very helpful). Then again i get to know the sales people at the shops i frequent. When i want my total Juicy fix i head to KOP or AC. But i have always had great service at the Walnut store. Thank u to the staff their for always keeping me in the know.
I disagree w/​the person who said the JUICY stuff is cheaply made. I have lots of Juicy clothing (dresses, jackets, tops, etc) from yrs ago still looking great & holding up from washing & dry cleaning. I don’t know about the track suits & tshirts as i don’t wear or buy them (not my style & not for my age 30’s). I guess their maybe some sticker shock when entering the store, but that’s what sales are for :-). I’ve always liked the Juicy brand since my college yrs in the late 90’s & i still buy their clothing line from causal wear to party wear.

I love Juicy, but this location has possibly the worst selection of clothes on this coast. I think this is where they send all the ugly/​undesireable/​juvenile items they make. They have an ok selection of tracksuits, and actually a rather overwhelming swim area for such a little store. The jewelry selection is nice as well. The staff mostly leave things to be desired though. They tend to be extremely snooty and prissy. I don’t like to assume things, but the whole «whisper and stare» routine leads one to think they’re being talked about, which is never fun. Only when you finally whip out the cash/​plastic do they become somewhat friendly, but just somewhat.
All in all, I’d much rather travel to KOP or AC to get my Juicy fix. Better selection, and none of the snots.

Juicy Couture, ah, one of my favorite brands to shop at.
However, the one closest to me, this on on Walnut isn’t.
The sales people are very pushy, they don’t really help you at all.

Juicy — long the purveyour of pricey velour tracksuits — has opened a boutique at 17 & Walnut where the Bath & Body Work used to be. Very nice things, but kinda young for me and not corporate enuf for work.
Good «knock around» weekend clothes and party dresses — but way too pricey for the junky fabrics they use.
Also the sales staff (range in age from 18 — 24) are very snotty.
Not a fave for me.