Just To Serve You

I have a bittersweet feeling about this place. I love the breakfast options. I’ve had the catfish, seafood cakes & whiting with grits… all were amazing ! Their cornbread is so yummy and moist that I always get two. A bit on the pricier side but they pack their containers so it’s worth it.
This place definitely needs a renovation but maybe not because look where their located. Also, the customer service is horrible. It would be nice to have a well spoken, polite person take orders over the phone and show some customer servicing skills. The wait time is a bit absurd but it well worth it. It’s just not your typical in & out breakfast spot; even if you ordered in advance. I recommend calling 25 min ahead of time for sure !
This is a black owned business and I want to see it do amazing things! If they can improve their appearance just a bit and add customer service; people would flock here and they would extend their customer base.

I had the fried whiting w/​yams & collard greens… everything was FRESH and presented well. The flavor was GREAT!!!
I’m not a BIG FAN of soul food restaurants because most establishments tend to over season, over salt, over cook, OH and over REHEAT the food too much for me. I was definitely impressed with the quality and quantity of my meal.
My reason for giving a 3rating… the WAIT… was FUCKING ridiculous and the CUSTOMER SERVICE… PLEASE, don’t exist at this location. I did walk-​in on the weekend during lunchtime which I now know is their highest volume so in the FUTURE I will call in advance. The building is a HOLE in the WALL, to my understanding they’ve been there for some time now, they need to renovate, its not a good look for NEW customers. So my recommendation is to try this place on a weekday, place your order at the beginning of business hours and don’t look for a Greeting and a Smiling face from the order takers. Enjoy

I agree with some of the other reviewers. The food is good, BUT there’s something to be said for the customer service. Why is it that all of the established soul food places I go to can’t seem to get their act together in treating their customers courteously??? It’s really a shame. You gave your restaurant a name of which you don’t even live up to! If you don’t like to work with people please don’t work the front or better yet don’t even open a restaurant!!!

Would give 0 stars if possible. fell waaay off! Bad customer service. Use to frequent this eatery. Person taking orders could use a little training in customer service. Turkey meatloaf look like a brick of dog food with can gravy in top. Will not go back. Waste if money and long wait times.

I’ve had good and bad experiences with this place. My biggest complaint would be how long it takes for delivery. I waited 2 hours for two platters. They should work on that. If you don’t mind the wait go for it

I gave this place two stars in hopes that they will improve their customer service and wait times. The food is great and everything I’ve ever ordered has been delicious. I just don’t understand why it takes so long. I would recommend calling ahead but attempting to do so can leave you with a headache. I usually receive an attitude over the phone, they have run out of most everything, or they just don’t bother to pick up the phone and take my order in the first place.

Amazing soulfood! My wife and I cant get enough of it. Its like thanksgiving whenever u want it.
I’ve had pretty much everything they have to offer. The fried tilapia is the best I’ve had. Thats usually my go to, but the meatloaf and roast beef are good too.
Sometimes the macoroni and cheese is a little salty, but still as good as your mama can make it!
Their wait times are very long. I’d advise calling in, and not going to pick up for about 45 mins to and hour. Their customer service is not really good either. They seem to answer the phones only when they feel like it sometimes. Good thing the food is really good.

Well… I can’t say enough about the mac & cheese. It’s the best I have ever had. Everything I get from there is great. The corn bread is awesome as well. Ugh! I want some now!

The delivery took 2 hours to arrive although we are both in west philly. My mom ordered the pricey Lobster Macaroni & Cheese to later find she paid all that extra money for plain macaroni and cheese with not even 1 small piece of lobster inside! My cabbage had NO flavor to it at all. My smothered pork chops were ok and my macaroni and cheese was plentiful but needed a little salt. Also on a different occassion I ordered salmon cakes for breakfast and it tasted SWEET. Why was it sweet? This ruined my experience. Sad to say I need to locate a new Soul Food restaurant to patronize.

Unnecessarily long waiting times for food. I ordered breakfast. Two egg and bacon sandwiches, homefries with eggs on the side. It nearly took 25 minutes. When I tasted the home fries, the only ingredient was salt. No pepper or onions added. Very nasty taste. Disgusting customer service, disgusting food and inconsiderate waiting time. This spot will never get another dime from me.

Good food, but I feel they need improvement in customer service and timeliness! I was told my food would be ready within a half hour. I arrived in 30 minutes and had to wait another 30 for my food to be done. They weren’t apologetic at all.

Very good food. My team ordered and I picked up a total of 12 platters. Everyone loved what they got. The place was clean and did not smell like greasy food or a hugh mix of food. I appreciate that! The young lady was very nice. We are planning to order from them again.

I ordered a fried Chicken Breast platter w/​yams, Mac & cheese and cabbage! Amazing! Delivery was normal at 45 minutes. I will definitely order again. So much food that I can make 2 plates!

I called and placed an order for a rib platter with Mac and cheese and greens. The mac and cheese was salty, the greens were okay and that little piece of rib with 3 bones just pissed me off for $ 12.50. I don’t know what’s up with these soul food spots getting cheap with that food. I gotta find a better spot.

Best soul food in the city! Chicken alfredo, potatoe salad, fish, roast beef, yams and green… ALL THAT!

I really dislike when people write poor reviews based on one aspect or one experience with an eatery. My sentiments about Just To Serve you are compiled from 4 years of experience ordering from them. In a nutshell, I have never loved an establishment’s food and genuinely hated their business practices more than this place.
I used to get food delivered from them until the fateful day that it took them 2.5 hours to deliver .10 (one tenth) of a mile to my office. When I called to inquire about the delay I was informed «sometimes we get orders downtown first.» That makes so much sense…
Not to be deterred I decided to start picking up my order. Not once ever was my food prepared in the time range they provided which could be anywhere from 30 to 90 minutes. The whopper was today when I was told my order would be ready in 30 minutes. Forty minutes later I arrived to an unapologetic cashier who informed me she was «just about to call you» to tell me they didn’t have the ingredients for my order available. Why would you call me to tell me that 40 minutes after I ordered, 10 minutes after when you told my order would be ready by and 15 minutes before my work lunch hour would be up? Inconsiderate, horrible customer service. I wonder if it’s because the neighborhood holds them to no expectation in terms of service just as long as it’s hot and delicious.
I went on hiatus from ordering here after I ordered a catering job from them in November. Not to disappoint, I showed up to pick up my order and low and behold… Guess what? It wasn’t ready!!! The joy! The glee! The comfort in knowing someone would reliably fail you as usual. 12 days they had my catering order prior to my pick up and even with 17 280 some minutes to prepare my entire catering sized large order was still 45 minutes late.
Their food is good. It’s absolutely not worth the pathetic business practices one has to endure. If you have an absolute hankering then deal with them at your own risk. Bonus: they carry the best baked goods from Denise’s Bakery so you can always have some cake while you wait the extra 45 minutes for your order. The baked goods are about the sweetest thing in there since the staff always seems to be more unhappy with their jobs than you are.

Big servings, good price, decent service, but it was all too, too sweet.
The entire platter tasted like dessert from the BBQ chicken, sure sauce can be sweet but this was diabetic coma sweet with hardly any tang, the greens were sweet as can be, no hint of vinegar. The yams just tasted like a box of brown sugar, and the corn bread was like the sweetest cupcake I have ever had. The mac and cheese was nothing to write home about.

This is my third time eating here and the food is really good. The first two times I had the soul food platter. One catfish and the other fried chicken. I’ve had collard greens, yams, and Mac and cheese. Which have all been good. (SN: last time my Mac wasn’t as good it tasted old and like it was scraped from the bottom of the pan). However, I had the breakfast today which I posted a picture of and its really good. I have had the cakes and strawberry lemonade which are amazing. I’ll definite be back to try something else. Customer service isn’t bad and my wait times have varied from 20 minutes to one hour. Which I don’t mind because I like fresh food. I also call ahead and place my order for pick up. Overall I like this place.
Sn: in my photo of the chicken Alfredo it is really good just not enough Chicken for me personally. So next time I would ask for extra. And it comes with a side of cornbread.

Really good soul food. A little salty for my liking but many people have told me my taste buds are soul-​less. It takes a very long time to get your food. Every time I’ve ordered food and they’ve said «30 minutes» it’s taken more like an hour. Regardless, the flavors are awesome and and well worth the wait. The reason why I give this place 4, instead of 3 stars is because they have Denise’s cakes there. I am able to kill 2 birds with one (fat butt) stone. Yes, I agree, they could be more friendly. I feel like an establishment that has that much clientele should be a little more friendly to the people that wait to eat their food. I’m not going to take it from them, it’s a supply and demand world.
A brief highlight of the food I’ve eaten here ;
fried whiting
yams
mac and cheese
collard greens
bbq wings
No complaints

Great food! Kinda pricey. Service is okay…
Nothing major. The cashiers don’t smile, it’s kinda sorta like you owe them something. The food is a bit expensive but since it’s a small black business I support. I would support more if the service was better.