Kay, Tabas & Niknam Ophthalmology Associates

I have been a patient of Dr. Janine Tabas, and her staff, for as long as I can remember. I leave each visit feeling so grateful that I am fortunate enough to be seen by the very best! Dr. Tabas is professional, caring, and brilliant. She is not an alarmist, and only instills the utmost confidence with her care.
When Dr. Tabas recently told me that it was time for me to have cataract surgery, I trusted her implicitly. The entire experience of that procedure, and its subsequent outcome was perfect, and I could not be more pleased with the results.
Starting with the gracious and efficient receptionist Judy, the entire staff at Kay, Tabas & Niknam Ophthalmology Associates are friendly, courteous and genuine with their caring. Both of my adult children are also patients of Dr. Tabas, and I continue to recommend her to all of my relatives and friends whom may require care for their vision.
Dr. Tabas is a credit to her profession and a blessing to her fortunate patients.
Thank You Doctor!

A superb ophthalmology practice. Dr. Kristin DiDomenico is an outstanding eye physician and surgeon. I could not be happier with the procedures she performed and the continuity of care provided by the other members of the professional team. The office staff make a visit to either the Center City or the Bala Office a good experience. Many kudos.

I couldn’t get past reception. Long hold times. And finally when I spoke with a receptionist called Maggie, she was extremely rude when I told her I had been waiting for a while, and that someone else had started a conversation with me 4 — 5 minutes earlier and then placed me on hold. I was wondering why (after discussing with someone else and then being on hold for 5 minutes), a new voice would ask «good morning how can I help you?». By the way, just to put it in context, this was my second call on that day. The first time I called, someone said «hold» and never came back… [Also, more context, it was my 4^th attempt to be seen in that office. The first 2 attempts occurred 3 months before; and on both occasions, I had my scheduled appointments canceled by the office a few days before, i.e. someone from the office would call me to cancel/​reschedule at the last minute. On both occasions they said it was because of conflicts in their doctors’ schedules. I had made a 3^rd appointment, and I arrived there but was not seen because I did not have my current insurance card with me… So this was my 4^th attempt to get an appointment and actually be seen at this office].
Anyway, on this last day (key word, «last») — Maggie was totally discourteous; I have never encountered anyone more rude in all the years I have dealt with hospital/​clinic employees. She was going back and forth with me over stupid stuff, when a simple «I’m sorry for the mix-​up, sorry you were placed on hold so long» would have sufficed. Instead she was sounding like «do you want to be helped or not?» and being extremely obnoxious about it… Finally she said «can I help you with anything else?»… So basically she was dismissing me. I said «no thank you» and hung up. We never got to talking about why I was calling.

I have been taking my mother to see Dr. Tabas for years. It was finally time for her to receive cataract surgery. We felt that she was in great hands. The surgery went well and Dr. Tabas was very helpful in guiding us through the process. My mom was quick to restart her knitting and couldn’t be happier. I would recommend this practice to anyone considering eye surgery.

I was previously seen by an optometrist, but once my vision became an issue I took a referral from a friend to see Dr. Niknam. I was diagnosed with glaucoma, cataracts and macular degeneration at my first visit –Things my optometrist failed to mention. Dr. Niknam took a lot of extra time to explain everything. We have since gotten my pressures under control, I am followed on a 3 month basis for my glaucoma, and a 6 month basis with their retina specialist (I don’t remember the name). My vision is not perfect but I feel more comfortable in the fact that I am carefully watched. And when the time comes we will pursue the cataract surgery, a decision that was made between my doctors and I. I am grateful for this care.

I went here for cataract surgery but I would *not* go again and would not recommend them. They don’t tell you that it’s run like a group clinic: there is no continuity of care. I had surgery with one doctor and then saw someone different for a follow-​up the next day. The person I saw the next day wasn’t able to answer questions and was cold and unfriendly. When I had concerns or problems they shrugged me off with, «I don’t know. Ask the original doctor.»
They are dismissive of feedback about things like confusing pre-​op instructions and telephone reminder messages that get cut off before they remind you of the date and time of your appointment (the whole purpose of the call). They do not communicate clearly about expectations.
After surgery by someone considered a top doc and paying $ 2K for Toric lenses I have more vision problems than before. When I raised this point I was ridiculed with, «Well you just had surgery: what do you expect“or, «It’s the drugs.» It’s now many months later and I have even more problems. When they give explanations they talk down as if you’re a two year old. I’ve had to go online to get answers to my questions.
They are very quick to offer surgery — too quick. I am very sorry I had surgery and even sorrier I chose this group, which was highly recommended by a primary care doctor.

I would have a more elaborate review for this place if I could get past reception. I was put on hold for over 10 minutes the first time I called. Then, 40 minutes the second time I called. JUST to schedule an appointment. Debbie, the receptionist, has deterred me from going. There’s no way you’re so busy, you can’t schedule one appointment within a 40 min wait time.