Local Tavern

I hate gimmicky joints that make you do all the work and then don’t deliver. This is the worst. iPads at every station, tons of ads, choose your own menu, do this and that, then there’s an error when swiping your credit card and the whole order falls apart. Not just me, but the woman I was sitting next to at the same experience. I left and went two doors down to revive, where Heather the bartender took care of me like a normal, real human.

The iPads are incredibly distracting. My family came here in between flights, and we were just overwhelmed by all the screens in front of us we barely talked. As a solo traveler, this place would be great! Browse the internet, check flight times, easy and fast service. I wouldn’t recommend it if you actually want to talk to the people you’re with, however.

I stopped here when my flight home was delayed because it has a cool, modern feel to it. You do need to order your meals through an iPad but I’ve encountered that in other airports and didn’t mind. I ordered the cheesesteak and a tall beer from a giant list of local and national beers. The cheesesteak was good. The bread was soft and the meat was flavorful.
But, then I encountered some issues. My iPad wasn’t working properly so I moved to the next seat over at the recommendation of the server. I ordered a second beer and it was taking forever. Luckily, the staff is attentive and checked on me frequently. I was able to get my second beer very quickly after I let the server know that it was missing.
My biggest complaint though is that I never received my email receipt. It’s been about a week since I was there. I was traveling for work and my corporate credit card was giving me issues. I paid with my personal credit card and now I can’t be reimbursed for dinner since I don’t have a receipt. Even though the meal was good and the service was quick (aside from the bar staff), I am not thrilled that I didn’t get the receipt.

Last night my wife and I were traveling through the Philly Airport. We stopped here for our first experience. As a patron and business owner I am frustrated with the place.
First off, walk in and IPad’s are your interaction and all ordering comes from them. Not very personal and I am a techy but did not dig the whole experience. A very nice waitress or manager Asia (not sure, she was working tables but was really hustling and seemed to be the person running the show) immediately greeted us and took us through how it works.
The Good:
1. Had a cheese steak. Was actually very good for airport food and it probably was the best one I have had in an airport as long as I could remember.
2. Asia was excellent, very helpful and you could see a great customer service person. Constantly greeting people, being very attentive.
The Bad:
1. Ipad system acted up ordering but that is to be expected.
2. The bartenders — I recommend Mr. White and Mr. Garcia learn that being a bartender (regardless of if a person is putting in an order online) means you have some personality. Instead the whole time we sat eating and drinking we had to listen to them talk about being union and getting breaks. Hard to believe, if I heard right, that it was Garcia’s first day and he was complaining about not getting a break in a timely manner and that it was not cool which broke out into discussions of how he should contact his union rep. Absolute joke and that was all we heard about for 45 min.
When you order online and have «union» mentality people behind the bar, and tips are automatically added to your bill, this is what you get. Poor customer service. On the other side, Asia I am sure was splitting tips but working her tail off. Not fair.
Will probably not go back due to that part of my experience.

The modem looking vibe tricked me into thinking this place would be good, however the good vibes stopped at my first bite; the food was exceptionally average. You order and pay on iPads here, which I like, however that is no excuse to eliminate all human interaction. I was not checked on once by a human, not to ask if I wanted water, needed extra condiments or was enjoying my meal in general. I hope this is not the future of human interaction. I would not come here again.

Delicious, nice selection, and… Airport prices. Nothing you can do about that though. Would be four stars if they didn’t try to force iPads in place of the friendly bartenders working there.

There seems to be a great beer selection however after ordering my meal I planned to order a mixed drink. That was u til a bartender started making something at the service well and tons of fruit flies flew up. Needless to say, I did not order the drink. This place could use a good cleaning. If fruit flies are in the front I would hate to see what’s in the back.

I loved the décor and convenience of this place. Using the iPads to order and play around is cool. My one complaint, and why this isn’t five stars, is because I ordered «Salt & Pepper Brussell Sprouts» and they were very sweet — not what I wanted at all. I almost sent them back. Their iPad menu should be updated to reflect accurate food options.

Ordered a burger gluten free. Brought me a great looking burger on a regular bun. They were nice enough to remake it, and swap out with gfree bread.
So I asked the manager for a beer while I wait for them to recook it. She nicely comped it, but also told me that she checked the ticket, and that my original order didn’t state gluten-​free. Well that was nice of her.
Food was average. Even though they got the order wrong, customer service was pretty good.

Beautiful place in a pretty nice new terminal. Didn’t try the food but beer selection was great. Had top shelf liquors too. Would have got a 4 star but they were out of my first two choices.

This is a review of the cleanliness of Local Tavern. As travelers who happened to be stuck in PHL for a few hours, Local Tavern looked interesting and different. But the dead cockroach on the floor, unnoticed by the people who seemed to work there, convinced us to eat somewhere else. I can’t review the food because we were grossed out before we got that far.
It’s an interesting concept but I think it needs a little fine tuning. Like cleaning the place from time to time.

Skip it! Disappointing on all levels. Looks cool with IPads, but very user and service unfriendly. If at Philly airport terminal F, keep walking!

I’m sitting here as I write this. The food was better than you find at almost any airport. The beer selection, outstanding.
Here’s the deal. I’m looking at 6 employees standing in the corner «with nothing to do» or at least they seem to think so. If I want something to eat or another drink, get out the card and swipe it again… really? What are those 6 people doing?
The iPad’s are cool, but everyone knows that already. They don’t replace good customer service.
I’d suggest they add a printer at each seat and let go 20% of their staff. I can get my bill that way and they can lower their prices and be more competitive.
I’ve seen several reviews before I wrote this one and I concur.
Weird… Impersonal service at it’s best!
A dream unfulfilled.

Airport robbery
Wish I had read reviews before ordering here but I was seduced by the opportunity of free wi-​fi. That was a joke because the signal for customers is so weak you can’t get anything done. You can use the restaurant’s iPads if they’re working, not too grimy and not too many interruptions to order more overpriced foods and drinks. Agree that the staff is missing in action and snarky. Pictures of food on iPad more appetizing than the real thing.

No Good, Unprofessional wait staff
I recently passed through the airport on a long layover and decided to tryout this place being the beer connoisseur that I am. After walking in I some how managed to find a spot at this crowded place at the bar to which i was first confused with the iPad experience. I ended up ordering a beer flight and then later a Scallop special that they had going on. needless to say the dishes were overpriced for the amount of food that was received. It wasn’t till after I made my first initial purchase that I read more into the reviews. **PAY ATTENTION PEOPLE! Why are you tipping when a MACHINE does all the work. Needless to say I didn’t tip at all for my main meal. Also you need to look closely as the «default» tip is set at 18%. You do however have the option to scroll to your preferred percentage.
Typically when visiting a restaurant I like to look around and observer the wait staff and how they are running things which was very easy at this location. I actually just so happened to take a photo of the shift Manager standing in front of me playing games on his cellphone.
****Also be extremely watchful of your Credit Cards as my info was also skimmed from one of the automated checkout service they have.
The experience was so bad that I took the time and filled out the customer survey they had on the iPads and briefly mentioned the manager texting. 2 days later o got an email back from Corporate requesting the photo of the manager. I passed it along and nothing was said again from the place or about it.
**Overall, not the place I would visit again if i had a layover and certainly NOT a place to swipe your credit card. Unprofessional staff and unreliable electronic equipment.
**Read the reviews First**

What’s more obnoxious than asking for a tip at the beginning of the meal you ask? Why giving crappy service of course! Waited almost 30 mins for my food. And my side salad was a cherry tomato and ton of iceberg lettuce. One cherry tomato and iceberg lettuce does not a salad make. That’s like ordering a cheeseburger and you get burger and a cherry tomato. I would have logged a complaint, but the waitress never stopped by. And really they’re not waitresses because waiting would be involved. That’s like going to a restaurant and ordering food on an Ipad and putting in an 18% tip and expecting to receive decent service… Which is what I did. Keep your expectations low and your tips lower is my recommendation. Eat at Chipotle the service is better or order from a vending machine which the service is equally as good and doesn’t ask for a tip.

If you have an issue with your food — your outta luck! You’ve paid & tipped already! The server doesn’t care! The ordering method doesn’t allow you to request anything, ie: light onions or on the side. You can’t review your bill after you’ve swiped your card! Nor can you add to it!
I should’ve opted for the food court!

The reviews of this place are pretty funny — «I ate at a place where you order by iPad… and … They made me order by iPad. » hey guess what, you chose that place.
Airport food and bars are generally crappy. I thought this place was pretty cool.
The beer list is incredible for an airport bar. You can get a sampler of 4 beers. Sure the prices are crazy, but if that’s your game smuggle a sixer in next time. The food options look pretty good. Good veggie options. And it all smells delicious. Not sure I have time for food.
People need to chill out and realize they are selecting something a little different when they come here. Btw the iPads are great for people with kids.
If you want the same olé airport bar, go elsewhere.

The place seems attractive with all the iPad technology to order and pay.
The food is nothing special and overpriced.
But worse, there is no service… I mean, they put what you ordered in the IPad on the table and it’s all. Not a word!
If you want to ask for ketchup or something like that, there’s nobody to ask.
And as you pay in the beginning, you give tip in advance.
No coming back for me!

Skip it. You’ll be happier if you go to one of the umpteen fast food places in the terminal. Ordering from an iPad isn’t as great as it sounds and expecting a 15 to 25% tip without talking to me is not cool. The drink list is good but pricey. The food is mediocre and expensive for what it is.
I wonder if I should click the «need assistance“button to share this with the ipad assistant.