Lowry Services

Yes you will get fast service and yes they where booties in your house, but you are paying a lot for their fancy trucks and booties. I got charged over 500 dollars for a less then a 20 dollar part. They have a some good people, but they are all about selling you new equipment that you will pay 35% to 50% more vs a medium sized company. I tried to use them again for a new unit and see if they would apply the old bill towards the new unit and all they said was I was getting a great deal already and said the price is only good for a few days. I was able to get my unit fixed for 300 dollars. they wanted to charge me almost 8k for a new one. I got four other quotes for the same model and install and the other three were literally half the cost.

Should be zero stars
Crappy work, outrageous price
Mount 3 small lighting fixtures to boxes that already had fixtures, no wiring, no new boxes, customer supplied fixtures, 2 hours, easy, no materials, $ 600 !!!
Had to have someone else fix their work too.
Rip off artists, wish I’d been home

This was my wife EXPERIENCE I was not home,
MAJOR MONEY RIP-​OFF! They advertise upfront pricing and «we charge by the job, not the hour». Sounds great, right? Wrong!
I had a small leak under my kitchen sink. The employee who came was pleasant and fixed it in under 10 minutes. He put in a small piece of pvc pipe, and a couple nuts and washers. The price was $ 224.99 and that was with a $ 50.00 discount!
True, he did give me the price up front and I approved it. I said I thought the price seemed really steep, but of course, like everyone else I have other things on my mind and just wanted to get it fixed. It wasn’t until I saw how simple the job was that I realized how outrageous the price was.
He said the job falls under a category called Level 1 Leak Search and starts at $ 274.00. He waived the $ 50.00 house call fee because I approved him to do the job. Ordinarily, one might expect to pay $ 65.00 house call fee and assume they charge $ 35.00 — $ 40.00 an hour for labor, which should have put my job at about $ 85.00 (high estimate) and that would be including the price of nuts, washers, and pvc pipe!

We had a great experience with the installation of our Heating and A/​C system in March 2014. So much so that we recommended them to my sister and brother-​in-​law. We agreed to a 10 year service contract which the price was very fair. I was assured that follow ups were inputted into the system so that Lowry’s would call to schedule our service calls twice a year. How much easier could it get? Then Nov 2014 came and went with no call from the company. I called and was told that there was no need as the system was just installed in the spring. Two days later I received a call stating they were looking to schedule my initial service call. Left Hand/​Right Hand??? Since that initial appointment I have had to follow up with Lowry’s twice a year. Our technician that was out last spring was finishing up when I asked how to reprogram our wireless thermostat, he looked at me as if I asked him to solve the budget deficit. He told me to ask his old boss (our friend who used to work for Lowry’s) as he has no idea how to reprogram it. Felt great about letting him work on the unit.
A few weeks ago I realized that we had not heard from the company for our pre-​winter service call in Feb 2016, so I called and asked why I would not have heard from them. All I could hear were crickets on the other end of the phone. Now I have rescheduled multiple times and no one shows up sometimes they call and it becomes, well the tech is running late so it may be a few hours. This company is a scam they extend you a 10 year service plan pre-​paid, at a «discount», and they don’t call you and when you call them they don’t show up so they don’t have to pay their tech. So it is March and I still have not heard from them regarding their failure to show up last week. My next course of action is to request my prepaid service money be returned so I can take my business to another company that will show up.

Matt D did a great job rewiring our living room, and installing overhead lighting. He quickly understood what we wanted to do, and proposed a pragmatic solution. When performing the work, Matt took care to avoid damaging our ceiling, walls and floor. In general, he paid careful attention to detail, as if he was working in his own home. We’re very happy with the results, and are looking forward to working w/​Matt on our next project.

NO STARS!
The female dispatcher/​operator (whatever that female does for this company) had the worst attitude and had a MAJOR bias undertone.
I 100% guarantee she never called or did shit to help our situation. It’s fucking 18 degrees and we have no heat. WE NEVER GOT A CALL. At least give us a call to say you don’t want to help us. Oh wait, that’s probably even too much to ask.
Luckily there were other reliable companies that actually came and helped alleviate our situation. I’m glad I didn’t take her word.
This lady is not eloquent. Doesn’t speak directly and needs a hearing aid. How the hell do you talk up a credit card fee and say you accept all these credit cards and then ask for a «number» without specifying what kind of number you want. I should of been more thorough in asking, but since sleeping and being in a cold house during ONE OF THE MOST FREEZING days of this month — forgive me for not being level headed enough. Stress. Yeah, nobody gets stressed out when they have no heat and their mind is racing to get it fixed. Especially on a Sunday.
I unfortunately gave her my credit card number over the phone, but instead of being understanding she then asks a sarcastic question like, «THAT’S your telephone number.» She could of been nicer and more understanding, but I guess my expectations were too high.
If there are any abnormal charges, I know who to contact directly that’s for sure.
Worst service EVER. The reviews on here compared to their Google page is such a complete paradox.
They advertise they’re the best. Yeah, whatever. There the best at giving crummy service during an emergency situation, WITHOUT even stepping foot in our house!
If the service is bad from the initial appointment, then why even bother with their mechanics?
Yeah a definite EEK! Methinks not!

My elderly mother in law called them to get two light fixtures installed in a newer home, they came out for $ 49 and quoted her $ 630, they said they would have to do a complete check on the electrical box and wiring to make sure it could handle the fixtures, a TOTAL RIP OFF! Come on, a 5 year old place and you want to screw an old lady out of her fixed income, what scum bags. Avoid these people, they are a lawsuit waiting to happen!

«You get what you pay for!» Lowry Services is a total opposite of this saying. Do not waste $ 49 for trip charge and your time waiting for them to show up. I called them to fix a couple of outlets that lost power. A technician came, poked around with his multimeter for 10 minutes, sat down on the kitchen table, played around with his ipad software to give me a quote of $ 630 and he couldn’t tell me what was wrong with the outlets when asked. He just replied «oh, I have to diagnose and do some minor repairs for $ 630.» Their business model is go to naïve homeowners and charge $ 49 with crazy quotes. He also quoted me $ 2000 to have an outside lamp post installed which is only a few feet away from an electrical box. By the way, after a few weeks, I got them fixed by an electrician for $ 40. He spent about an hour diagnosing and fixing and charged me for 15 times less than Lowry. Thanks Lowry for teaching me patience and the ability to detect BS.

Called to get a quote on some services, I was told that there was a fee for them to come look. I was quoted 2000 dollars to run a gas line, virtually the same work I paid $ 600 to have done 5 months earlier by Amerigas and they brought me a full 100 gallon tank at my last house. So I called Amerigas/​Cress Gas in Quakertown and low and behold they had a realistic price.
I cancelled the other trade that was coming out… oddly enough they never followed up to see if I wanted their insanely priced services

Did a great job very clean and the price was right. If you wont a job done right call lowry. The best thing i ever did

Had a sewer line back up on me and called Lowry Services. They sent a plumber the next day and he did a great job and said that it would need to be scoped and they would send a team. Sure enough Lowry called and a team came out today. Angel and Pete worked their butts off trying to get good camera views of the old pipes and found the issues. State of the art equipment, knowledgeable and good guys to work with. Now I have to decide how to go forward and when. Thank you Lowry and your Field Service Teams.

Called at 6 am for an emergency services for a sewage problem, waited till 7:41 and still no call back. I would never recommend! Don’t advertise if don’t follow ur own adverisement!

Not impressed. I sent in a request for quotes for a project via Home Advisor and had three companies call me immediately. Then Lowry called. The person I spoke with acted like they would be doing me a favor to come out. A little voice in my head said not to bother with them, but I wanted several estimates so decided to keep the appointment. The guy got here, took one look at my electrical box, and said «That needs to be upgraded before the rest of the work can begin. That’s $ 2600 right there.» I told him I didn’t want to spend that money and asked if there were other options for what I wanted done, and he said the box had to be upgraded no matter what. I said that wasn’t going to happen, and he left. I wasted my whole morning waiting for him to show up, and we talked for a grand total of about 2 minutes. I wish now I’d read these reviews before I agreed to meet with him.
Update: I had the work done by another company and it turned out no electrical work was even needed. I’m very glad I didn’t go with Lowry, that’s $ 2600 I would have wasted and goodness only knows how much the rest of the work would have cost.

I called Lowry for an estimate to wire a basement I had just refinished myself. They gave me an estimate of $ 7,000. I then got a local electrician to come out for an estimate and he did the entire job for $ 700, ten percent of the cost to have Lowry complete the same job.

Needed a new lamp post head. Estimate $ 380 plus the lamp post head that I was supposed to provide. How can they ask $ 380 to connect two wires plus the ground wire. Cost me $ 49 to have to tell the service person «no». Did the work myself. Would never even think about using them. Oh, one more thing, the guy kept pressing me to buy a one year service contract, because my kitchen was «surely out of code». My kitchen was re-​done and re-​wired, following code specs, three years ago.

Called on a Thursday and scheduled for Saturday. We wanted new central air. I got a call back on Friday saying they did not make Sat. appointments and scheduled for Monday. Girl called late Friday saying they couldn’t make Monday could they do Tuesday. They called on Tuesday to say they couldn’t make it again. Don’t bother, they don’t need the money obviously.

Hold on to your wallets! These guys will charge about %30−40 more for jobs. We called them to do plumbing and electric in a kitchen we were renovating. Not only did they arrive late but their combined estimates were almost $ 8000 for a half a days work on normal jobs. when we asked them to itemize the estimate for parts and labor they couldn’t do that. They have a big binder with «tasks» and prices. We told them to forgettaboutit! Called local electrician and we will be saving a lot of money. I guess those fancy trucks and binders cost a lot of money. Buyer beware! Just an update to this review, we got another local electrician to come give us an estimate. Lowry estimate was $ 5600, new estimate including township permit which is required but was never mentioned by Lowry is $ 1030! That’s about ¹⁄₅ the cost and will meet out building code requirements. Lowry is bad news and should be thrown in jail for robbing people!

DO NOT USE THIS COMPANY! First off all, I agree with the above review. The plumber here was may more concerned with quoting us for ‘NEW” items and more service projects than focusing on what the issue was, the sump pump. It did need to be replaced so we had them do the work since they were here. Sump pump was installed in July. Then 3 weeks later, I called because there was a huge storm and the sump pump was not turning on. They came out and fixed it and said the float was sticking to the side. OK, problem fixed… so I thought. On wednesday night (The night before Thanksgiving), I went into the basement to grab some items to pack for our Holiday trip to VA. The basement was completely flooded…6−12 inches all over! I called the company and they came out Friday morning after having to pay $ 700 to get the water professionally pumped out and not to mention that we missed our trip to our family’s house for Thanksgiving. When they came out they said that it was the float again and that it was their fault that it was installed too close to the wall. Ok, so we then we told to call and discuss with the manager, on Monday since it was a holiday weekend and he wasn’t in. Boy, that is so nice that the manager is able to enjoy his holiday with his family and we were there cutting up rugs, cleaning, and throwing away all of our personal belongings. So, Monday rolls along and again we call (I am still confused why as the customers, we are the ones calling the manager). The manager, Joe Haney, is still not available. He is either in meetings or on vacation until Wednesday, we are not sure because we get different answers from the secretaries. Then my husband gets a call from their insurance company who wants to come out to survey it. Well, I am guessing Joe Haney got the message about what happened since he was able to call his insurance company but still the customers that just went through a hardship due to their stupidity, still did not receive a call from A NYONE from Lowry. Well, I sure hope Joe Haney had a fabulous Thanksgiving with his family… we sure didn’t. You would think one 5 minute call to an unhappy customer would be something easy and kind to do around the holidays. I guess Lowry doesn’t value that. Oh, and good thing my husband works for a law firm…

They did a decent enough job but their prices are ridiculously high. I will never again use them for the price gouging alone

Not only did they never come out, they never even called to reschedule another fake appointment window where they may or may not show up.
I have found another HVAC person who was able to come out the same day.
How does a business expect to make money if they won’t even show up for customers?
What a messed up business model.

Worked from home this morning so I could meet them for two different projects (landscape lights and furnace tune-​up) at 9:30. Neither person showed up. By 10:20 I couldn’t stick around any longer (had to get back to work) so called the main number and was told «their staff meeting ran late and they should have called you». I’ve had them do work for us in the past and it was decent, but with this episode I’m officially done with them. Need to find someone who actually wants my business.

Wanted to install a simple outdoor H2O spigot. We have new Pex plumbing, an unfinished basement and the spigot would be located right next to the Pex manifold. The quote was $ 936.88!!! We are talking about drilling a hole and running 20 feet of pex line. Totally offensive I will do the work myself and never call this place again for anything. I guess they need to pay for their fancy vans and trucks.
Update 3÷24÷12: Pendel Plumbing in Worcester did the same job for 200 bucks.