Martins Mechanical

I used Martin’s Mechanical for problem with my recently purchased home. I had no hot water so I contacted my homeowners warranty company. I left a message with the company but a week later they had never called back. I called the home warranty company and they chided me for waiting a week. The turn around is supposed to be 48 hours not 7 days! Martin came out that same day and was so pleasant and helpful I decided to give them another shot. I need a drain so I can install a washing machine. I put in a request online but never heard back. That happens sometimes so I called on July 2, 2015 and spoke to a person. I told her my need and she said some one would get back to me. It’s now August 21, 2015 and I have given up hearing anything from these people. They are either too busy or don’t give a crap about building a customer base.