Neurology at Jefferson Hospital

They saved my brother’s life. Four stars out of the box for that. Thank you Dr. Farrell! He told my brother he knew what he was doing re: brain surgery and sure enough, he was in surgery on Tuesday and discharged, yes discharged, by Thursday morning. Walked out the door. ICU staff amazing. MD’s spent time with us. Resident came to help me with questions. Security was very kind. In waiting room, other family also felt blessed. Some nurses were amazing, some should get a job outside of healthcare. Lower floors need a makeover. Paint would be a good start. Food terrible. So what? I can live with that. When I needed them to be great, they did it like rock stars. Outcomes are uniquely tied to your personal situation, but you want to feel like you gave your loved one the best shot you could. I just wanted to say thank you.

My usually 5 star visits here were ruined today by the totally incompetent and rude woman at check out station 6

When the staff wasn’t lying to us about the availability of a bed (because it was $ 5,000 a day and not $ 15,000) they were great. But if your not a high value custmer your’e a low value patient. When a clerk talks about you with her hand over her mouth in front of you that is the most embarrassing of ethical misconduct any teaching hospital can allow to happen. After much persistence and a call to the administration office and jockeying from JHN to JEFF they were fed up with us, it saddens me that this is what a patient has to do to recieve proper treatment. Thank you Dr Huggins it was the only pleasure, but i know the clowns upstairs are worried about the dough and not the joe. Unfortunateley for JEFF, the U OF P will be my first choice for everything, you should be embarrassed; but i’m sure you don’t care. The best part, after being told there we’re no beds available we walked up to the seventh floor and there WERE THREE BEDS AVAILABLE; VOILA! DESPICABLE PRACTICES OF A TEACHING HOSPITAL WHO BOUGHT THEIR REPUTATION!

The rooms are cramped and rundown because it’s in the city. Patient food was horrible… canned green beans, hard french toast… says it all. However, for the geeks and workaholics out there, the wifi is great.
The doctors seem good. they came up with a few ideas to try to help my mom that another hospital didn’t.
The social worker didn’t know what she was doing. She gave me a list of rehabs, and she crossed out some of them. I ended up accidentally calling one that she crossed out, and they admitted my mom and ended up being the best one that I visited. I asked her why she crossed it out, and she said «I heard they require an application before you can get admitted»… which is FALSE… almost all rehabs admit patients without an application. (It’s for long-​term care that they require an app). So, she was of no help at all. She was also wishy-​washy about my mom’s discharge date and then acted like she had told me that it was set in stone.
The nurses are awful. They refused to assist my immobile mother with calls. I would go to the nurses station to ask a question, and they would look the other way and purposely pretend they didn’t hear me. And when they did, they would lie. For example, they said they didn’t put leg compressors on my mom since she had a risk for a clot… which is total opposite of what is true. They said this to try to get rid of me asking questions. and I went straight to the nurse supervisor since I thought the nurses had no idea what they were doing. She looked in my mom’s file and found that they didn’t put on leg compressors since she already had a clot which was I was never informed of the day of her admission. So the nurses would just lie first to avoid having to look in the patient’s file. I also asked for an air bed since she was bedridden. They said it was on order the next day, and PS she still didn’t have it the day after. I was informed that day that it was never put on order. AGAIN… THEY LIE straight to your face. There was a 30-​something year-​old patient who was completely capable and even she said she was having trouble with the nurses (not just my out-​of-​it old mom). Also, my mom didn’t want to eat since the food is awful, and the nurse would just make fun of her, which was completely unprofessional. Also, when I suggested use of an ultrasound when the nurse couldn’t find a vein, she dismissed me and was disrespectful by pointing at me and saying «hah.listen to this…» to the other nurse.
Instead of coming up with solutions, they just argue with the patient. For example, the nursing supervisor was talking with a patient (my mom’s roommate) who was complaining about her TV reception. The nurse supervisor kept telling her that there’s nothing she can do and «that these are not 5-​star accommodations». We were leaving the room in 5 minutes and I offered the solution «My mom’s tv works fine. why doesn’t she come over to this side of the room after we leave.» The nursing supervisor looked at me like «Butt out» and continued to argue with the patient instead of accepting a reasonable solution.
Maybe this place is worth the neuroscience expertise, but definitely do not expect any decent nursing care here. In fact, most nurses here shouldn’t even be in a profession that allows them to interact with people.

Came here for a family emergency. VERY inconvenient location, signage very poor when trying to locate in hectic urban environment. Parking garage conveniently next door but precariously cramped. No complimentary web access in waiting areas.
Hospital staff are excellent. Building is old but evidently clean and orderly. Doctor we had was personable and spoke in layman’s language. Confident and to the point. It is the most important aspect of a hospital, no doubt. But…
The hospital restaurant, known as the Café, was among the worst, very worst, of any hospital I have ever been in. There was only one (1) choice of a pre-​made sandwich, and very few tables to sit at. To make matters worse, the sandwich I ate was evidently bad, because it went right through me… no more details necessary…
A wealthy hospital patron could make a name for themselves to donate a complete makeover of this hospital’s restaurant. (hint hint). The hospital management should go see the restaurant at the Paoli hospital to see what they have done in an even smaller space.

always better if you don’t have to go here. :)