Number One

Omgoosh I dream about this place. I feel like I can rest assured that I am actually eating real meat. I love their Sesame chicken and their Chicken with Broccoli and they put up with me when I ask for extra sauce, extra sesame seeds and like 100 packets of hot mustard (which i just discovered is AMAZING). I will say that their lunch special prices are little higher than other places in the area. Also don’t even bother with the egg drop soup it’s not even flavored enough to taste like chicken broth. The staff is really sweet and delivery is fast.

This place has had it’s final order from me. We ordered food online for delivery and half of the order was wrong. When I called to tell them that they delivered the wrong food the lady was apologetic and asked me if I wanted specifically what I had ordered (Shrimp Chow Mein) and proceeded to describe what type of noodle was in it. When I told her there were no noodles in what they delivered and that it was in some sort of sauce she repeated what I wanted and said it would be sent back and I hung up. 5 minutes later a man calls back to tell me I ordered the wrong thing and that if I wanted something else that I was going to have to pay for it. Rather than argue with him I hung up. I had already googled pictures of what Chow Mein is supposed to look like there was no way what they brought was the soupy shrimp surprise in front of me.
When my rm went to dispute the order they attempted to convince him that we ordered Mei Fun, which by the way also doesn’t look anything like the order he was returning. When he told him that he knew what Chow Mein looked the man proceeded to yell at him about the order, saying he didn’t care what Google says. He then showed him the actual words on the screen, on their site and his excuse was that they do not control the website, but you accept orders from it? This is nonsense to me. I shouldn’t have to come back into a restaurant and have the staff or whomever refute visual cues. I simply wanted my order I wasn’t looking for anything free. They did fix the order, but did so begrudgingly. As my rm excited he warned another customer to check her order as well, and when she looked at her egg rolls they too were wrong. I wish I could give negative stars. Number One? I think not.

Will not order from here again. Delivered the wrong food. We called to ask for the correct food. They were nice and said they would come back with the correct order but not to eat the wrong meal as they would need it back. A half hour later we still didn’t have food. We called to check on it and they said they didn’t know if we would ever get it because they were very busy and we should focus on our other meals.