Peapod

Second time they run extremely behind. I understand sometimes we run into these issues, but if you realize that some customers are not getting their groceries at the desired time then reevaluate your system. You cannot be calling me and telling me you’re over an hour behind! Especially if you plan to come at almost midnight! I have a job and there’s a reason why I chose an earlier time. If I’m going to sit around waiting I might as well do the shopping myself and avoid the disappointment. Poor customer satisfaction.

I have been using peapod for over a year now and the quality of service has continuously decreased. This is officially the tenth week in a row that my order has been late. Yesterday my order was supposed to arrive between 4 and 6pm and it didn’t arrive until 7:30 and I received no call to inform me that my order would be over an hour late (if peapod thinks that people want to wait around for 4 hours for a delivery, they are out of their mind and disrespectful). I tried to call customer service and I was on hold for over 15 minutes so I decided to hang up. Their customer service has been declining too. Last week the driver arrived over an hour late and was missing $ 40 worth of my groceries because he said that the bin wasn’t in the truck. Peapod refunded my money but again I had to wait on hold for over 15 minutes. The driver should have had a direct line to call customer service instead of me having to wait. I don’t think the problem is the drivers, it is peapod itself; they are overworking the drivers and making it impossible for them to be on time. I was in the elevator a few weeks ago with an Amazon fresh delivery guy and a peapod guy. The peapod guy decided to strike up a conversation with the Amazon guy and said «how many deliveries do you have in a normal shift?» Amazon said «10.» Then the peapod guy exhaustingly said «really? I have 16.» I don’t know how long their shifts are but everyone tells me that their Amazon food deliveries arrive on time. I will definitely be switching to a new delivery service next week.

First delivery went well and all items were delivered and driver just made the end of the 2 hour window I had requested.
Tonight is a different story. Because I have to get up at 4:30 am sometimes I really need the delivery made by 8 pm so I can be asleep by 9 pm. Tonight the delivery is 90 minutes late and after speaking with dispatch once I’ve called a second time only to be assured the delivery was «imminent»…that was 30 min ago.
I live in Old City, Philadelphia, so not sure what the problem is. Plus its a Wednesday which according to their website is one of their less busy days. Dispatch apologized but didn’t offer any kind of discount etc. I think I will try AmazonFresh instead next time.

I’m only giving one star because I can’t give Zero! Terrible! Either you don’t give your drivers accurate information or you hire illiterates! I hired you to help deliver groceries to an old lady, with SPECIFIC instructions to call ME with any problems. Instead your driver is calling the recipient because he is lost! And she’s 76 and can’t give directions! Thanks for the calls of panic and 29 minutes on hold with your customer service department ON MY ANNIVERSARY. Never again!

My husband and I have had mostly good luck with Peapod. We got bagged green beans once that weren’t fresh (but the refund process was fast and easy) and once an item was out-​of-​stock and we didn’t find out until the delivery. Those are the only problems we’ve had.
The prices are usually better than Amazon Fresh. We’ve never had a problem with delivery times, but I do work at home so that gives us a lot of flexibility. We live outside Center City and they’re still here within the first two hours of the multiple-​hour delivery window.
My one wish is that they’d bag things like Amazon fresh-​in big, reusable bags, rather than a dozen or so plastic grocery bags. I find the reusable bags easier to carry.

Amazon Fresh has a new customer. PeaPod didn’t deliver on time, even though I contacted them beforehand about this order to make sure they would. Placed an order with Amazon Fresh, and they were right on time.

Very disappointed in the customer service and available delivery times as compared to AmazonFresh. Additionally, PeaPod does not offer unattended delivery in my area, which is another reason I’m going back to AmazonFresh. The produce was subpar and surprisingly, AmazonFresh has a better selection and quality of organic produce.

I’ve been using Peapod for 3 yrs in different major cities, even subscribing to the 12-​month premium pass, which gets you «free» delivery on orders over $ 100. I love food delivery just to avoid the supermarket lines if nothing else.
I usually order from Peapod bi-​weekly and up until moving to Philly, was pretty content with their service. However, after using Peapod Philly for nearly a year, I’ve concluded that it’s a dysfunctional food delivery service:
1) There’s no way to tell online if an item is about to go out of stock. So if you ordered something, it may not get delivered (popular/​basic things included). Why’s this important? Imagine expecting a key ingredient for a dish and not getting it — that can completely ruin your dinner plans. This happens nearly every delivery.
(Peapod doesn’t have a good inventory management system. In his day and age, you should be able to tap real time data to ensure customers get what they order. They’re unable to notify you if an item is out of stock until the delivery driver gets to your door, which is obviously too late.)
2) Peapod delivery days and hours are nonexistent. I live in a busy part of Phila, not the boondocks (I also don’t live in the hood). Peapod Philly only delivers from 6 AM — 2 PM sporadically on select days in this neighborhood (see scrn shots). This effectively means that an adult with a normal 9 – 5 job cannot get food delivery service.
3) The quality of fresh produce is hit or miss. Do you like getting ripe bananas when you asked for green bananas? Every. Single. Time?! I ordered a Boston Lettuce and they delivered one the size of a baseball.
Peapod’s only redeeming quality is their customer service (e.g. the delivery folks forgot half my order once, and the ops manager reimbursed me quickly). This is useful because you will be complaining to them a lot.
However, points 1 and 2 above are deal breakers for me, and I would imagine it is so for most people. If you have to run to the grocery store right after getting food delivered, what’s the point? And since they can’t deliver after work hours/​weekends, Peapod as a delivery service excludes most normal working adult.
I believe in the idea of food delivery, but Peapod Philly is a joke. They need to overhaul their operations.

They deserve 0 stars. We ordered two days ago, with half of our groceries missing. When we tried calling the delivery person, he said he would call us the next morning to deliver the rest but he never did. In addition, they arrived 45 minutes late. I’m definitely going to find an alternative delivery service that remembers to deliver my bread.

I started using Peapod when I became medically disabled. This service saved me from having to ask my neighbors for help with food shopping. They have a great selection online. The drivers have always been friendly. I have been ordering for over 8 months and only twice were they late but they called and let me know and even then they weren’t that far from the scheduled time. I will keep using this service even after I get back on my feet.

I have ordered about 7 times from Peapod. They were on time once. The morale of the drivers is very low to say the least. I am a very busy person and, thought this would help save time instead it was very stressful. For starters they will give you a total and, then charge your card about 5 – 10 percent more then maybe refund the difference. You get very little food for what you pay but, the worst is the drivers. I can’t imagine it is a great job but, do you really have to tell your customers that you, «Hate your job» «Are late because there was a no call no show» and, this last driver said to me «Thank God I’m done time to go get drunk» Really? Perhaps other locations are different but, I will never deal with them again.

Great idea, poor execution. «Overpromise, underdeliver should be their business moto». You’ll continue to lose customers with late arrivals. People don’t have time for it. Much more convenient to just go grocery shopping.

Peapod used to be great. I’ve been using them for over a year. They have been getting worse and worse. Tonight I was suppose to have a delivery between 5:00pm — 7:00pm. At 8:00pm I called the 800 number. i was told it would be here by 8:30. I call back at 8:45. I’m told they will be here by 9:05. I also received a $ 6.95 discount for the trouble. At 9:30pm I called again and was told any minute now. Still nothing. I am going to look elsewhere for my delivery needs in the future. Maybe they have grown to fast, but I feel as I shouldn’t have to pay the price. Very disappointed in what used to be a great service.
Ok Update:
Delivery Guy finally shows at 9:56. What a wasted night…

It was good while it lasted (two first orders — thus two stars)
But my third order:
— was late which is not a big deal compared to what comes next
— 30% of items were not delivered («out of order»)
— 30% of items present in an invoice were actually missing
— I paid $ 110 for $ 50 – 60 worth of groceries.
UPDATE: got a $ 20 coupon and the promise to reimburse a credit for missing groceries.

I broke my ankle and I’m in a cast (can’t drive) so I decided to try Peapod for the first time. I ordered while I was at work, and was pleasantly surprised that they have everything that the giant grocery store has. I was able to set up a time window for the next day, no problem. I also like that I pay online at the time I ordered so I don’t have to worry about that when the delivery comes to my door.
I thought the driver would text me when I was next, and when he showed up (on time) he apologized because his phone died. Hey, it happens. I was home anyway so it wasn’t a big deal. I also love that the food was packaged in boxes so it stayed cold if need be, and I love that they recycle bags and take coupons at your door.
The veggies and fruits were fresh and that was one thing I was nervous about because I didn’t want to get the produce that was on its last days of life.
The only thing that disappointed me was that two of my items were not in stock so I didn’t get them and I didn’t know until he got to my door. I think there’s a way to select substitutions for out of stock items on the app, though. I’ll look for that next time.
Overall, this was a great service and saved me a ton of hassle and time. My delivery man was very nice, and there was a fantastic selection of most/​all of the items I usually buy. I would recommend this to all busy moms and young professionals who want to spare hassle of lugging plastic bags out of cars and into apartment buildings, up the steps, and so on!!!

I think peapod is great. Sure, they miss their windows sometimes but their drivers are the nicest people around; I know being stuck in a truck all day has to be tough but even with the snow, these people still manage to smile and thank me.

I’m totally hooked on online grocery shopping. I love snagging a good deal, but waiting in the line the wraps around the entire store at the only Trader Joe’s in the city makes me impatient and angry. At least with online shopping, I don’t have to wait in line.
I tried Peapod because somehow, I have a Giant card. The prices are pretty good, especially if you don’t mind getting the generic brands. We eat a lot of meat and shopping at Peapod definitely saves us some money when it comes to that.
Delivery can be spotty. Although you sign up for a 2 hour window of time, sometimes they show up a bit out of the window. They generally call and let you know when this happens, which is much appreciated. With the horrid winter we’ve had, I totally understand drivers running behind.
My main complaint is that Peapod doesn’t notify you if they are out of something you ordered. You find out when they deliver your groceries that they were out of pork chops and you just get a credit for it. Sometimes, they’ll substitute some things, like a similar yogurt if they were out of the exact one I wanted, which I’m okay with. But I plan my meals and if they’re going to be out of say, pork chops, I’d like to know before my order arrives so I can plan accordingly and order something else.
Overall, the prices are definitely better than some of the other delivery grocery services in the city, so if you don’t mind them sometimes being out of things on your order, it’s definitely worth it.

I used to love Peapod and didn’t mind paying more for the convenience. However, things have changed. First, second week in a row very late! I told them I couldn’t wait for a later order again and canceled it. Also, many items shown as available end up actually being out of stock. As much as I loathe Comcast, at least they give you $ 20 if service is late. Peapod doesn’t seem to care. This will bite them in the butt when more competition jumps in.

Peapod used to be good but last week when I ordered on Thursday I had to wait until Sunday for delivery. Then the driver shows up without my OJ, Iced Tea, rolls, baked beans, frozen pizza? Not even an email to offer me substitutes (which I would have gladly taken) Now they’re offering cooked meals, so I ordered some. The meatloaf (1 slice, 2 ounces of mashed potatoes and small amount of baby carrots wouldn’t keep a bird alive! Buyer beware, maybe they should change their handle to «Poop pod» because it stinks!

I’ve ordered twice from Peapod and was so happy with my experience that it is very doubtful I will ever choose to return to old-​fashioned grocery shopping. Their selection and prices are very good – very comparable to shopping at an actual supermarket. (In the Philly area, Peapod is affiliated with Giant.) However, I don’t have to stand in line, wheel around an unwieldy cart, or lug all the stuff home when I’m done. And that’s not even to mention the huge amount of wasted time!
Their drivers are very professional and arrive within the appointed timeframe. And they bring your groceries right into your kitchen! This makes Peapod a great option if you want to stock up on items like bottled water, canned goods, etc.
I was nervous at first about ordering meat and produce from Peapod. I was so pleased with my first order that I decided to take a chance. They picked excellent looking produce and my meat was delicious. I do have one complaint, and that is that one package of ground turkey had a sell-​by date that was the same date of my order. The turkey itself was perfectly fresh, looked great, and tasted great, but if I had been at the market myself, I wouldn’t have bought meat whose sell-​by date was just about to pass. So this is something to watch out for, and it’s also the only thing keeping me from giving Peapod five stars.
All in all, though, I am very glad that Peapod delivers in the Philly area and it is absolutely my new preferred way to do my grocery-​shopping.