Philadelphia Marriott Downtown

This was the worst customer service ever at a Marriott. Arrived Saturday around 1 to check in. Had to be at an apt in Philly … Room not ready all i kept hearing was «how busy» they are … Not my problem. So I asked if there was a place I could change they show me to a bathroom that was absolutely disgusting … Dirty, no paper towels, no toilet paper. I change and proceed to the lobby to wait for my room. I don’t hear anything and it’s close to 4 I have to head to my meeting. I was promised the room no later than 4. Because they are «busy». Finally at 4:45 my room is available. When I get back from my meeting around 7 I go to check in and the front staff could care less that the room was not ready as promised. I was told «they are busy». Not good customer service. Don’t stay there they are «too busy» to care about their customers !

My friends and I were looking for plans for the weekend. We were planning a little last minute but the hotel was very accommodating to us. They booked us Saturday morning and we were there by 3 for check in. Its reasonably priced and the location is great. We were right across the street from Reading Terminal Market and a block away from City Hall. Theres a Starbucks in the lobby. Its very safe because you have to scan your room key to use the elevator. The room was in great condition and very clean. We did find a little makeup stain on our sheets but they were up within 10 minutes to change them for us even though it was 12 am. The overnight valet parking is a little pricey but worth it because you can take your car in and out as many times as you need. The pool was great and clean, i just wish it was a bit warmer. Overall a great stay and will be returning!

This ended up being a great place to have a group of us stay while spending a weekend in Philly. We had planned on having 3 people in a room, but kept ending up with people coming late, extra rooms being booked — so that never actually happened. And as such, it was great. This really is downtown, a short walk from many restaurants, shops, train station and theaters. Bus station is further away. Its a longer, but doable walk, to a lot of tourist attractions in either direction. Throw in public transit or cabs, and you’re really positioned great to explore the city.
This is a marriott, so the rooms, staff etc are what you expect — I’ll focus on the differences from a standard marriott here.
The rooms are smaller — its a city hotel. Plenty of space for two guys, maybe crowded for more than that. If you get two beds, you can’t bring in a cot — that is only available for king sized beds. If you plan on having three to a room — I’d suggest going that route.
The bar and restaurant on premise are very classy. Plenty of seating in the downstairs lounges make this a great place for a drink while you round up your friends.
Breakfast is only included if you’re an elite member. Fortunately we had enough members in our group we all made it up to the 21^st floor lounge. Free water, continental breakfast + eggs meant a great start for the days we used this.
Parking is $ 50 a day. It’s valet, so add in a tip every time you want to use your car. Also add in 20 minutes or call ahead, because they are not fast with this — but they are careful with the cars. One guy found $ 20ish parking next door in an open lot, but no in/​out privilege. Be aware of this, and plan accordingly.

I am staying at this hotel now for business trip, the service here is no better than super 8. People at the front desk and bell boys, and concierge were generally rude and unfriendly.
I asked the parking policy to a bell boy when I arrived, which I was asking if I have an option of self-​parking or valet, he yelled «The price is $ 48 a day!» as if «If you cannot afford it, beat it». It took several more unpleasant Q&As to find out that it was valet parking only. Then when I asked for a valet personnel, he barely pointed at a valet personnel without looking at me or answering my question.
Additionally, they forgot to order my room service and claimed there’s no record of it, which I found out nearly 2 hours later because they would not pick up the phone before then.
There were several more events that individually may not seem to be significant, but in combination it makes the worst stay in my career. It has reached to the level that I feel discriminated against my race. I’m forced to stay here one more night due to my work, I cannot wait to leave.

The $ 500.00 room was small, the king bed was a large queen at best. The comforter and pillows were feather… was not given a choice for non-​feather and I am allergic. Ordered room service for breakfast after being on hold for 20 minutes. The All-​American came with barely toasted bread, no butter and cheese on the breakfast potatoes (not mentioned on the menu they would have cheese)…I’m allergic. I called to complain and their response was I’m sorry would you like me to do something about it. «Not now». Note to the chef… not everyone likes cheese, at least let the clients know it’s there so they have the option to ask for NO CHEESE. I would not come back here. Had better stays at the Omni in Independence Mall.
Extremely dissatisfied… Their little motto of «brilliance» is so not!!!
Stay somewhere else, too expensive and not worth it.

I booked my hotel here through groupon and had a fabulous time. The location is prime, right near all the bars and reading terminal. The service was wonderful and our room was clean and nice! I definitely will be here again

The property is nice. It’s not recently renovated but there is nothing strikingly outdated. The bed and pillows are comfortable and the room noise is very minimal. The lounge is a decent size but was crazy packed on a Sunday morning. I’d stay here again. Tip: parking can set you back $ 50 a night so park in a nearby neighborhood that doesn’t have parking restrictions and walk.

Great location! Easy to walk to many landmarks and there’s a ⁷⁄₁₁ across the street in case you need some essentials. Reading terminal market is so close, it’s amazing!
Wifi isn’t free which makes sense if you’re a business person but not if you’re there for a vacation. I asked for a high rise room but we got a room on the 7^th floor facing the HVAC system, wasn’t loud compared to NYC noise. The employees were all very friendly. I just wish they had bottle openers.

Great location, clean/​modern rooms, impressive lobby, helpful/​friendly staff. This is right across the street from Reading Terminal Market and the convention center. It’s right in the heart of the city. There is a cool lobby bar and another bar/​restaurant. There’s also free breakfast if you’re a Marriott Elite cardholder. There’s valet/​self parking that’s convenient, but a bit pricey (see my tip). One of my top picks for Philly hotels.

Disclaimer: I am not widely travelled. I use a hotel or bed and breakfast about once a year. But I like clean and neat. This hotel room is both. Towel inspection came up good. Pulled sheets and pillows back. They look good too. Here for the Philly Flower show at the convention center. Best location! I went from train station to hotel to convention center without ever walking outside.

I stayed here in December 2015. We booked a room to party it out for my birthday and everything was as expected. Great hotel that’s close to everything. The only thing I dislike was the 30 $/​day parking, but that’s because it’s in Center City but still…

Lovely hotel with very helpful staff and a killer gym. The location is perfect. Beautiful view of the city from the top of a standard room side of the hotel. Public transportations, plenty of places to eat, and shopping.

By far a wonderful stay! In the heart of down town Philadelphia, close to restaurants, museums, bars, shopping, and walking distance to many places.
–When traveling to this area of downtown, expect TRAFFIC! Goodness was it packed…
–Expect to PAY FOR PARKING, so bring at least an extra 80 – 100 $ for any parking garage, or lot parking. The hotels is pricey, 50 $ per day; however it is convenient to have your car where your staying and not walking.
–If you like museums 20 minute walk will get you to 12 ave where tons of museums are located at fairly decent admissions :)
Also, the whole staff was AMAZING. Shout out to David, or Richard? (He was a new member of the hotel team) that checked us in quick and hit the hotel amenities without having us standing there listening to a lecture, to the bellman Courtney that was so patient as we did a last sweep of our room for any items, to the restaurant team Dana, the bar tender was pleasant and efficient, and she steered me away from a disastrous beer I was about to order, as she heard my liking for an IPA beer, she recommended a wonderful selection. As well as the Restaurant Supervisor Mario, defiantly a valuable member of your management team. Orders came out promptly, and there was a comfortable vibe within our dinning experience.
All and all I would stay again :)

As always this hotel is my favorite location whenever I visit Philadelphia. Although, I was not aware that the gym is under renovations and this time. I had room assignments at the Headhouse tower, 5^th floor. Although the rooms were bigger, we were away from the main building so if you have kids, this is going to be a walk to get to the pool on the main building. I had no idea, nor was I made aware that the Gym on the main building had been moved. Overall my room was a great room with connector doors so that the kids can take one room and the wife and I can have our own space. As always we are steps away from the Reading terminal, Chinatown and the museums so this is an ideal location.

Stayed here for Valentines day weekend and it was interesting to say the least. For starters it took us an hour to even make it to the front for Valet only to find that the lot was full and we had to find parking on our own. Luckily a bell man helped us unload quickly and I waited in the lobby while my man successfully found a parking space nearby. Our King room was not available so to avoid waiting any longer than we already had we accepted a handicap King room. It wasnt to bad. The shower floor was a little dirty and everything was so low that I accidentally hit me head coming out the bathroom on the towel/​robe holders sticking out of the bathroom door and ended up with a big knot in the middle of my forehead on Valentine’s morning (head still hurting) damn you Marriott. Housekeeping kept knocking to clean very early until the 3^rd time they suggested we put the privacy sign out. They could of suggested that the first time. $ 12 Wifi!!! Just crazy!
The positives are although pricey the breakfast was good. I loved the potatoes. Location is great. Really close to everything. The staff was very nice. Everyone we came in contact with. View was okay from our room.

As a hotel and meeting venue. The Philadelphia Marriott is modern, big, and comfortable.
Typically, expectations for a downtown hotel on the East Coast includes shoebox size rooms and minimal updates. That is not the case with this location.
The guest rooms are spacious and comfortable. Their meeting rooms are large and well equipped. Their catering for events is very conscientious about dietary restrictions and labels their items accordingly.
The property boasts a large open cocktail lounge in the lobby, a Starbucks on location, as well as dining options.
The wifi in the rooms was free (not even requiring a hotel login), but unreliable. You would have a better chance hardwiring into one of the ethernet ports at your room desk. There was a wire to do so in the desk drawer if you didn’t bring your own.
It’s location is close to the famous Reading Terminal Market and several other downtown dining options in Philadelphia. It is also close to Jefferson (Market East) station making it an easy commute in from outside the city for an event. On the downside, you may be curious if there are more people sleeping on the street around the hotel than in the hotel itself.
The hotel typically has security in the lobby and requires room keys to utilize elevators, keeping the feel of the property safe given its surroundings.
Overall, a solid location for meetings or a stay in downtown Philadelphia: modern, large, and comfortable.

You can have a pretty nice stay at this downtown hotel. Yes this is a huge convention hotel. But come when there is no convention, get a room with a view on the top floor, avoid the massive lobby and use the club lounge instead (if you can), and you will be fine. This is a perfect location for sight-​seeing, the Reading Terminal market, restaurants and Chinatown. But it’s still downtown, so you might have to dodge some characters on Market street (not Marriott’s fault).
The people who work here are universally friendly, and the room was always made up and restocked when I returned. The hotel is commercial and efficient and sometimes you want that – save the high style for another occasion. People bring their kids to breakfast in their jammies here – I’m not saying I like that, I’m just saying it’s kid friendly (too kid friendly in my view, but that’s just me.) This is a solid well-​run property.

There are some great two word combinations. «High Five», «Extra Guacamole», «Mets Win», but nothing tops «Free Upgrade». Getting upgraded to a suite was only the first reason why my stay at the Marriot Downtown was truly five star worthy.
The accommodations are peaceful, quiet, and comfortable. The suite had room to spare and everything you would expect from a hotel of this caliber. I could live in that bed.
Along with our stay we had access to their pool and gym. The gym was standard and the pool looked nice. I especially enjoyed the note left by the attendant who wrote they would be right back, and that they had to dump the fresh linens. If read fast you may think it said something else.
The hotel is smack head in the middle of the downtown area and located across the street from everyone’s favorite, Read Terminal Market. The place is gorgeous. It’s was exactly what I was looking for.
Thank you to the wonderful staff of the Marriot Downtown.

Not quite sure why there’s so many bad reviews because I enjoyed my stay. Granted, I didn’t pay for this with my own money since it was a business trip but still, I wouldn’t have minded.
I requested early check-​in over the phone but when I got to the hotel at 9am, reception told me that no one was getting early check-​in due to the influx of convention go-​ers. No problem. I left my luggage with bell services and they called me about two hours later telling me my room was ready.
I checked-​in later on in the day due to being at the convention center all day and it was painless and quick. My room was a corner room so I had a nice view of the Reading Terminal Market. Perhaps because it was a corner room, I felt like it was bigger than standard hotel rooms. Bathroom was clean and pretty big. At least I wasn’t sitting right next to the tub!
I loved the Downtown because of its close proximity to everything. It’s got a bridge to the convention center, which was great because it ended up snowing on one of the convention days. I didn’t even need to go outside! it’s also across the street from the Reading Terminal Market, so delicious food right there!
The only reason why I’m docking one star is the wifi. It was atrocious. I would DC at least 2 – 3 times every hour. Perhaps it’s because so many people were in the hotel for the multiple conventions (I think there were 3 – 4 on any given day while I was there).

It was a great place to stay for the Philly Marathon. The location was very convenient. It was not located too far away from the start/​finish line. If you take the train in from the airport, you can get to the hotel without stepping one foot outside. It is connected to the Jefferson (Market East) Station via a bridge.
The room that I was given was clean. The towels were clean. The bed was clean. The carpet was clean. Definitely no problem with the cleanliness of the room.
There were plenty of dining choices with many nearby restaurants in the vicinity of the hotel. You can even walk over to the Reading Terminal Market to grab a bite to eat.
The people working at the front desk were all super nice and friendly. I was checking in a bit early and he was still able to get me into a room. It was obvious that there were conferences taking place besides it being marathon weekend so their entire staff were really busy. I had to wait about 2 elevators before I got in one to get up to my room.
So overall, it was a great place to stay for a quick weekend marathon trip. I even got a high 5 from one of them as I return from my marathon and was on my way up to my room.

Das Hotel ist ein riesen Komplex und meiner Meinung nach sehr unübersichtlich, das ist auch einer der Hauptgründe für den Sterneabzug.
Es kommt so eine Masse an Gästen dort an, dass man leider recht lange Wartezeiten an der Rezeption hat. Der Personal ist sehr bemüht, schafft aber einfach diese Menge von Leuten nicht so zügig. Mich persönlich nervt so etwas immer sehr.
In der Lobby herrscht ein ziemlicher Geräuschpegel und eine große Unruhe. Um in die Zimmer zu kommen, mussten wir uns auf eine kleine Odyssee begeben. Sehr umständlich, schlecht ausgeschildert und verworren. Hasse es, wen ich mich in Labyrinth begeben muss, um mein Zimmer zu finden.
Am Zimmer selber gab es nichts auszusetzen. Es war für amerikanische Verhältnisse wirklich sehr groß, auch das Badezimmer. Wobei hier leider wieder nur die amerikanische Standardausstattung war. Eine Wann mit Duschvorhang. Eine Sache, die ich absolut hasse! Ich finde Duschvorhänge absolut unhygienisch, leider sind sie in amerikanischen Hotels Standard.
Zimmer und Bad war sehr sauber und geschmackvoll eingerichtet. Das Bett war sehr gut. Straßenlärm war leider sehr gut wahrnehmbar im Zimmer.
Für mich ein absolutes No Go, war die Beschilderung im Notfall. Berufsbedingt sind wir darauf gedrillt, uns bei Ankunft immer die Fluchtwege einzuprägen. Dies war leider hier absolut unmöglich. Ich habe den Fluchtweg im Notfall nicht finden können. Was ich persönlich extrem gefährlich finde. Ich suche ihn ja, wenn kein Notfall ist, wenn ich da schon Probleme habe, wie sieht es dann in einem Notfall aus?! So etwas darf in einem Hotel nicht passieren. Sehr schlecht beschildert und ein Sicherheitsrisiko, gerade in einem so verschachtelten und unübersichtlichen Hotel. Habe mich dort nicht sicher gefühlt.
Die Lage ist sehr zentral. Man kann alle Shoppingmöglichkeiten fußläufig erreichen und die Sehenswürdigkeiten auch zu Fuß erkunden. Die Stadt selber hat mir sehr gut gefallen. Sauber, freundlich und schön angelegt.

Ein sehr gut gelegenes Hotel!
Es ist alles zu erreichen und von jedem gut erreichbar. Deshalb werden wohl auch oft Meetings von großen Firmen in dem großen Komplex abgehalten. Es sind manchmal unglaublich viele Menschen im und um das Gebäude. Das Personal ist sehr freundlich und versucht jeden Wunsch zu erfüllen.
Die Zimmer sind schön, wenn auch etwas alt modisch, aber sauber!
Die schall Dämmung scheint nicht die beste zu sein, das liegt jedoch auch vll an dem Alter des ge Gebäudes. Typische Stadt Geräusche sind je nach Lage des Zimmers mehr oder weniger laut zu hören. Alles in allem ein Hotel was zu empfehlen ist.

Das Marriott Philadelphia Downtown liegt im Herzen der Stadt in direkter Lauf nähe zur City Hall und zu den Sehenswürdigkeiten und Einkaufsmöglichkeiten.
Der Hotelkomplex umfasst über 1300 Zimmer und Suiten in zwei Häusern. Somit hat man das Gefühl, man steht an einem Flughafen als in einem Hotel. Ca. 6 bis 8 Empfangsmitarbeiter checken ständig Hotelgäste ein und aus. Wenn man es mal geschafft hat, einen Zimmerschlüssel zu bekommen, geht die Suche nach dem richtigen Aufzug los. Man muss wirklich gut zuhören, ob man im Hauptgebäude oder im luxuriöseren Annex untergebracht ist.
Die Zimmer allgemein sind sehr schön und teilweise neu renoviert. Der Stil ist mir persönlich einfach zu altbacken. Blümchentapete, Kronleuchter, schwere Vorhängeaber absolut in Ordnung.
Im Hotel selber gibt es einige Restaurants. Das große Frühstücksrestaurant befindet sich im Lobby Level und bietet jeden Morgen ein großes Frühstücksbuffet für 19 US-​Dollar an. Der Service war nett und das Speiseangebot absolut lecker und ausreichend. Von Kollegen habe ich gehört, dass es Abends leider wohl nicht so ist!
Ebenfalls gibt es direkt daneben einen großen Starbucks um ein schnelles Frühstück einzunehmen.
Zur Entspannung gibt es einen großen Pool und mehrere Fitness-​Center im Hotel.
Das Hotel ist perfekt für Geschäftsreisende sowie für einen privaten Aufenthalt. Durch die perfekte Innenstadtlage ist es ein prima Hotel. Lediglich die Größe ist wirklich manchmal stressig. So musste ich 40 Minuten warten, bis mir ein Modemkabel aufs Zimmer gebracht worden ist.