Pier 40 Self Storage

This place is hands down the BEST place to store your belongings. The staff and especially the manager are exceptionally nice and accommodating. The storage area and units are extremely clean and well lit. My husband had to store a lot of household items to clean up prior to selling our house. Everyone working there bent over backwards to help. I cannot thank them enough.

Convenient if you live in the city, loading dock and easy access to most units as it’s just one floor. Regular email updates related to holiday hours and billing updates and feels very safe any time I am here. I definitely recommend this place for long or short term storage space, especially if you required a climate controlled space for your stuff.
My only wish is that they would build more units. When I requested downsizing my 10×10 to a smaller unit, they were at max capacity. Not sure if this was because of the late summer timeframe or if I just lucked out when I scored a 10×10 a handful of months ago. There was no idea of a timeframe for when more units would become available when I inquired.

My first experience with a self-​storage facility. The lady at the front desk was helpful and showed me various units before I decided what size I wanted to rent. The facility is clean and seems well taken care of. The units are all monitored by video camera.
The only downside is the elevator is very slow. Overall though it’s a nice place to store your stuff.

I don’t understand how one could think they can run a successful business when they have a) «managers» who talk to potential customers like they are idiots b) incorrect information on their website and c) hours that are completely and totally inconvenient to a large portion of the general public.
If your hours say that you are closed at 7:00, but in actuality you need to get people out of the building by 5:45, you should state that somewhere on your site. That is an hour and 15 minute difference for someone that is attempting to rent a space. Your website says office hours are until 7:00. Not storage hours. That means that up until 7:00 you should be open to at least answer questions.
Also, the person that answered the phone in no way is a manager as he stated. You don’t need to speak slowly to me as if I didn’t understand you. If you really are a manager, then shame on you. You should know better.
Now all I can do is simply not rent a space there, which isn’t much, but I would like people to know what the operations of this place are like, since you guys do such an awful job of informing people.