Public Storage

Such a bad experience: didn’t honor my quote and charged me a higher price and said I had to have a lock at the time of the rental basically forcing me to buy their 30 lock (which is actually priced at $ 10).

Update: Halloween came early this year at Public Storage. Things are not much better since my last visit. The elevators seemed to work okay, but I found the fire extinguisher case close by smashed with shards of glass exposed just left there — a definite safety hazard. There were also huge, nasty cobwebs with gobbledygook hanging from the vents all down the hallway. Gross. And there was bits of broken glass (probably wear and tear from clients and not necessarily from the extinguisher) that were not swept up and disposed of, but just swept to the side against the wall. I don’t know where all these 5 star reviews on Google are coming from, but it’s not reality. These people are either complete idiots, or they’re the laziest staff I’ve ever seen that can’t be bothered to pick up a broom. It’s really unacceptable.
Property is dirty, dingy and scary looking. The staff, as far as I can tell from four or five visits, consists of one sixteen year-​old girl that cannot answer any questions or provide any useful help. The elevators are a nightmare; they literally look like murders have been committed in them. I have gotten stuck in one twice now. When you ring the help buzzer, you wait fifteen minutes before what I presume is an off-​site operator answers and just tells you to wait. I managed to pry the door open and get out. Oh, yes, and the elevator inspection certificates that are posted inside the elevators are all expired. Avoid at all costs.

Since my locker flooded out and relocating everything to another locker, in September I got into the elevator in September which broke as soon as the door closed. I immediately pushed the Help button which didn’t work. Luckily there was an emergency phone which worked. The operator said he was going to send the P. S. and help get me out. I then called and called the office in which no one answered in OVER AN HOUR! I even called corporate to have them call the office. Nothing. I kid you not!
When the P. S. tech finally got me out, I then dragged myself to the office. Yeah, the regional manager who I had been arguing for months about the ceiling collapsing in my unit was covering for sick employees. I asked why he hadn’t picked up the damn phone and he said he was showing units. He took a report and said someone would call me in a few days to see how I was. Yeah, no one ever called me including the regional manager.
Glad it wasn’t crazy hot that day.