Radisson Blu Warwick Hotel

Look, is this a 5 star hotel? NO. is it better than any 3.5 star hotel? ABSOLUTELY.
Of all the hotels I’ve stayed in the radisson blu in philadelphia is just as clean as the best of them. my priorities when staying in a hotel are 1. cleanliness, 2. decent amenities like functional tv/​radio, a good little couch or pair of chairs etc, 3. Good service, 4. out of room amenities like a nice lobby, pool, gym or whatever and then 5 some poshness or fanciness.
so when i tell you we stayed here twice so far and both times the room was very clean please trust me on this.
now don’t mistake that for 5 star quality. there was a small patch in the bathroom wall where you could see there was a repair and the room layout was a tad imperfect and also a table/​dresser used to have a tv and now the tv is on the wall. you can see the screw holes from where the tv used to be.
all of those down points aside trust me, service is great, lobby is very nice location is great and the rooms are clean and somewhat re-​modeled. oh btw bathrooms are also important and again this was clean but not fancy.
If there rooms were 30 percent more in price as psyched about this place but for the price a solid 4.
for me a hotel btw is almost never 3 starts because that just means it is really 2 stars or 1 because if there are enough problems to not give a 3.5 or solid 4 you probably wouldn’t want to stay there unless you were roughing it and I save 5 stars for mind blowing crazy awesome which i can’t even afford.

This place deserves 5 stars but I am putting 4 for an incident that happened.
I’m visiting Philly, one of my favorite US cities, from Tampa, Florida for New Years. I have already checked out, and I’m in the lobby reviewing as this is being written.
The feel is so fresh and vibrant. This hotel was a steal, I booked it with Cheaptickets and received a special King promo room + airfare for some $ 900 (round trip and all five nights). The Urban King room can be shared generously with another friend or two with no problems, it was that spacious.
The location is great and you can find everything within walking distance. Über is cheap in this area too, definitely under $ 10.
Now. On Thursday, 12/​31/​2015 we found food in our refrigerator from the night before. We called around 8 am, definitely before peak service hours, to get this taken care of. Returning to the room shortly before 5 pm, the food (spoiled potato salad) had not been removed. It wasn’t until 9 pm did they finally clean it, after four times calling the front desk.
Other than that incident, this was worth it.

Looks are deceiving. We walked in and were so warmly greeted by valet and the entrance to the lobby is glowing and beautiful.
When we arrived at the check in desk we were told that they had overbooked the hotel for an event and that our room was taken. Literally drove and hour and a half in traffic for a birthday event in the city and not a single warning when we arrived that we wouldn’t be staying at the hotel we booked. I’ll have you know, I booked this room 3 weeks in advance and they literally waited until I arrived to tell me I wasn’t staying there.
They then tried to relocate to a hotel by the airport. I chose center city for its location and the plans I had for the night and they wanted to transfer my guests and I all the way out to the airport.
One of my guest accompanied with was pregnant too. She’s traveling 9months/​her final weeks of pregnancy for one last event before she would have to settle down with her first child and was rejected a stay after almost a two hour drive to the city.
What hotel cancels your room and doesn’t tell you ahead of travel?! So rude and unprofessional.

We stayed at the Radisson in August, for a quick weekend getaway in Philly. Have wanted to stay here for a while, so i was looking forward to our stay. The parking was a little annoying to find, but we finally found the garage (drop off parking in a parking deck). Walked to the lobby and checked in very quickly.
We were upgraded to a room on the club floor, giving us access the the club lounge.
Room itself was fairly decent — large, comfortable bed, good working area, bathroom was renovated, and the amenities were great (Thisworks brand).
Staff was friendly, and having access to the club lounge was great. we were able to get some snacks, and drinks throughout the day.
Hotel location is great — a block from Rittenhouse, and right in the heart of Philly.
We love Philly and end up there a number of times a year, and this was definitely one of our favorite places to stay so far.

I would not recommend staying here. To start, The bathroom was pretty gross — there was mold all over the caulking and grout. Oh, and there was hair in the toilet which I don’t understand. We asked the front desk to have someone come up and clean the bathroom. He apologized and said he would sent someone right up, but no one ever came. Also, there was some weird visible film on the room and bathrooms doors. All this really made me just want to go home and shower.
We were only staying for one night so we figured we could deal with the room.
One other thing to note — The bed was extremely firm. This did not bother my husband, but I could not sleep. However, the pillows were actually pretty soft.
I gave the place two stars and not just one because the location and architecture of the building was great.

I booked the breakfast package online one week ago and nowhere on the website or the confirmation emails did it state the restaurant is closed. So instead of a $ 50 breakfast for two I get the extremely crappy business floor breakfast. When I checked in the front desk failed to mention this as well. So I brought it up on checkout and there was no apology just oh yeah that’s the way it is.
Too bad this is such a poorly run place because the rooms were outstanding (outside of the sink not draining). Oh well my fault for not doing more research, buyer beware.

Terrible customer service. Nobody is available to pick up the damn phone. My card was wrongfully charged for an amount, I went in person to the front desk to have this resolved. They fixed the problem and had my card refunded. Days after I checked out, my card was charged the same amount they had refunded. I had since left and there was no way to get hold of them except via phone. Like I said nobody picks up. Its been a month. I have left several messages since then and still nobody returns my messages. It is located in a lovely area and the room was okay but what good is that if you the service sucks. I do not want any diplomatic response from any hotel manager on here if you do not have a solution to my problem. Thank you.

This Radisson is jusf fine; the location is beyond fantastic in the Rittenhouse Square district complete with an overload of phenomenal restaurants and watering holes of all varieties.
The hotel itself was clean and bright, nice lobby, nice check-​in folks. No hassles at all.
Rooms were clean and the bed is very comfortable with (my personal preference) nice, mushy pillows. :)
Plenty of outlets for your gadgets, an in-​room fridge, and a coffee-​maker.
DISCLAIMER for the following: Hotel parking is NOT controlled by the hotel. The valet parking company is a separately owned entity, and not as… efficient as they could be. This is certainly not the hotel’s fault, just noting it here so you may look around for other options. There is parking directly across the street that is cheaper and easier to deal with.

The most unfriendliest staff from the minute you walk in. I will never stay at this hotel again. Everyone at the front desk needs some attitude readjustment training and re-​learn what it means to work in the service industry.
The room was small and no sound proofing at all. I heard everything from the street and from the hallway the entire stay.
There is absolutely nothing good to say about the hotel and staff. It was all very below average for the number of stars and price.
#radissonblusucks

This place was great!!!
I stayed here one night with my husband on our wedding night and was not disappointed! Checking in was fast and we were able to get an inexpensive upgrade with a beautiful view! The building itself is beautiful and the front lobby was breathtaking.
I was slightly wary previous to our stay due to some of the negative Unilocal reviews, but I think they’re out-​dated because I didn’t experience anything subpar. Also, I believe they have done a recent remodeling.
Overall, everything was clean and beautiful.

Pros are that they gave me early check in and the room I had was spacious enough for my group. HOWEVER, the customer service I «received» was awful. Prior to checking in I called several times about an issue with the number of guests, left messages, never got a return call. Whatever.
I accidentally left my jacket in the closet of the room I stayed in and realized it a few hours later. I called the hotel the same day — before check in for another guest, and they transferred to lost and found who I gave the room info to and they said they’d call back — they didn’t. Called back again today (a few days later) and told the front desk this is not my first time calling but she doesn’t care and just transfers me to them again where nobody answers. I leave a message and explain the situation and never receive a call back.
I’m left to assume they don’t care about their guests belongings and I guess someone in their staff stole the jacket because I brought it to their attention prior to any other guest being able to get in there. Regardless, I shouldn’t have to leave messages and call a bunch of times and not be respected enough to call me back. I spent 900 dollars on a regular room for two nights. Come on. Very disappointed.

Timeframe: Stayed for two nights.
Price: Only about $ 330 for two nights in July 2015
Hotel: Hotel looks very nice from the outside and inside! It is in a very hip and popular part of philly called Rittenhouse. The lobby is grand, white, clean and very modern. There are plenty of places to sit to wait for your friends and family.
Room: The room was quite big! Granted I did book a 2 bed room. My friend stayed at the double tree 3 blocks away and it was not nearly as spacious. Plenty of space to walk around plus you get a lounge area. Plus hallways where so long and this room was so far from the elevator that I really didnt hear much noise.
Views: From the 5^th floor I was able to see the beautiful row homes.
Linens: No complaints on the linens.
Elevator: Elevators was fast.
Bathroom: Nothing to rave about but they did provide plenty of towels daily.
Overview: Would definitely recommend this place for anyone who can get a decent price.

I had a great stay at this hotel. Reception was excellent. Staff were well mannered and I enjoyed the room service. There are always cabs ready at the front door and the bellman is always ready to directions if you need.
The only thing I did not like about my room was the lack of light and the tiny hole they call «window». See the pic I’ve posted. The gym is spacious and well equipped on the 4^th floor.
Also, breakfast is not complimentary. You can get breakfast at the small café downstairs, but they take forever to make a sandwich. My review on the café will be separate.

I will give this hotel 4 stars for an overall good experience but their is room for improvement. Check in was pretty easy and quick. The room came in with two bottles of water in the house. Had a small issue tooth fridge, however they sent a maintenance man to fix it quickly.
The room was overall clean and bed was comfy. The bathroom was a decent size as well. I tried the gym and it wasn’t too bad it works but the weights and some of the machines are definitely outdated. What’s nice is they offer you towels and green apples though.
Some of my small complaints include the walls were a little thin. I literally can here water flowing through pipes when someone on my floor showered. In addition, something was up with water temperature in the bathroom. It was very difficult to keep it consistent.
On a positive noted the lobby as you come in is very nice and welcoming and I like the fact that their are fire places.

This place is great. My wife and I got this hotel by booking with Priceline. We paid half the price of what was offered elsewhere.
The lobby is super trendy and clean. Fireplace, giant comfortable chairs and very friendly staff. Our room is huge!!! King size bed, refrigerator, 50″ flat screen tv… this place is great! Definitely the nicest of the center city hotels I have stayed in thus far.

It’s 3.5 stars and I’m still here for a two day getaway with hubby while writing this review. We are in the 11^th floor, and we need a room key to get to the 11^th floor and to enter the lounge area for complimentary breakfast and a relaxing complimentary happy hour from 6 – 8 pm. I feel extra safe for having to swipe our room key all the time.
The location is very nice. I like the fact that there are options of the parking garages nearby. The valet parking in the hotel will cost you a fortune, $ 35-​$ 40 per night, while we found another option for half the price.
The hotel itself looks really nice outside. The lobby is very artsy and modern and the room, kinda smaller than what I was hoping, but happy enough for having a complimentary espresso, bottled waters, a safe, a mini fridge, a bathtub, a closet big enough and hair dryer. We arrived at 8-​ish on a Friday night so we didn’t care as much for having one window.
Then, in the morning, as I opened the window shade, I am very disappointed with the view– a view of another wall. There is not enough sun light in our room. We had to have the lights turned on in broad daylight. I just wish there is more natural light :(a big turn off!!! But we just decided to spend the whole day out and one more day we will be back to our sunny apartment :)))
The staffs are all very nice and friendly and helpful.

Anson at the front desk is the only reason this hotel got more than one star from me. He was awesome and the self-​proclaimed hotel mascot. The lobby is also impressive and I found myself thinking…“this is a Radisson??” That didn’t last long.
Checked in around 4pm. Room they tried to give me they had to check on and it turned out to be not cleaned yet. I received a room on the 5^th floor. Once I arrived to this room, I realized why they were trying to give me a different one… There’s two double beds and they are SMALL. My window is facing a brick wall and there is zero sunlight in the room.
Having arrived hungry after not eating all day, I found out that they do not have room service between breakfast and dinner. I tried calling once they opened and no one answered until 15 minutes after opening time. I placed my order and it arrived about a half hour later. They left and I realized half the order wasn’t there. I called five times, getting an answering machine each time and finally got someone on the sixth try. They said they’d check on the rest of the order and subsequently brought it up free of charge. Again, staff is very, very nice but it seems this place is very, very understaffed on room service and housekeeping. I feel sorry for the folks that work here because it seems there’s some issues with management.
I am in Philly often and have had plenty of great experiences at hotels. I am very happy that my time here is relegated to just one night and am, frankly, very surprised at the price for what you get here. I will not be back.

After reading some of the other reviews I wonder how much people travel and know hotel brands. To me, the Blu Warwick is a great mid-​level hotel in a great location. It’s right in center city, close to Suburban station (trains), bright modern chic décor, and the staff were always super friendly and helpful.
Our one nitpick was that one day we went out, returned at 3pm and our room wasn’t yet cleaned, no biggie, they had the night crew do it up, and offered us all the hotel sized «freebies» we wanted.
We returned quite late one night and the desk staff was very um, understanding of us after a hard night of central city fun. They had suggestions of where to get some late night grub, pointed out the lobby bathrooms and were even having fun with us.
Overall, no real issues, helpful staff, great location, comfy bed, cool décor and well worth the price range that it falls in.

Our guests and we had a fantastic stay at the Warwick Radisson! Niya, in particular, was unfailingly helpful and responsive over the many months leading up to the big weekend.
Everyone remarked how beautiful the lobby was and how luxurious the rooms felt. Having seen the space during the renovation, the «after» was just lovely!
We loved our junior suite with parlor: two full bathrooms really helped the girls get ready in the morning! And, as a bonus, we booked the king-​bed suite adjoining, so we had three full bathrooms and rooms to get ready in! Awesome!
Though the view wasn’t a stunning Philly view (we were on the fourth floor), I greatly appreciated being set back from the street (and its noise) with the white noise of the air conditioning units. For those who’d prefer a view, just ask for a higher room!
I loved having The Coffee Bar downstairs (don’t even have to go outside to get there) for a quick bite to eat the morning of and a relaxed coffee splurge the morning after.
Admire Limousine works seamlessly with the Warwick, and Gene was great (and patient!)!
Cons: No hooks over the windows or hanging bars in the walk-​in closet high enough to hang a wedding dress with a small train.

I lived down the street from the Radisson Blu (was only a Blu for my last couple of months) for a couple years (so sad to not be there anymore) and came back into town on business. The Warwick was the only place in town I could get double beds, so I was appreciative of that.
The hotel has an awesome location in Philly and it was perfect for my conference. There are tons of great restaurants right outside your door (see my other reviews), so don’t waste your time with any onsite F&B.
The staff was great for my one night stay and the room was sufficient. I think this hotel definitely lives up to the price (ranges, but I came in on a busy day and it was priced roughly $ 40 less than the Palomar, which isn’t a $ 40 more a night hotel) and I was more or less satisfied with what I got. The blue throughout the hotel isn’t my style, but I get it, Radisson «Blu» (more like «Blu’gly»). The art throughout the hotel is at least Philly themed, so you don’t feel like you’re in a cookie-​cutter hotel. Despite the $ 20 or so million that was dumped into the hotel, the carpets and rooms still feel a little tired, but probably only to the discerning eye.
Overall I would say the Radisson Blu is a fine option when visiting Philly, especially if you have business in the Rittenhouse Square area.

Wir sind in diesem Hotel für 2 Tage untergekommen und der erste Eindruck war sehr laut, da derzeit noch Renovierungsarbeiten in der Lobby statt fanden. Diese sollen bis Oktober abgeschlossen sein. Das Zimmer und auch das Badezimmer hat eine angenehme Größe. Leider hatte man im Hotel das Gefühl, dass wir nur eine Nacht bleiben und so wurde unser Zimmer nicht gereinigt. Erst als wir am Nachmittag zurück kamen und es ansprachen, behob man den Fehler im System und schickte das Housekeeping aufs Zimmer. Als wir dann abends das Zimmer verließen und später zurückkamen, erlebten wir etwas Einmaliges… unsere Keycard funktionierte, auch nach mehrten Versuchen, nicht mehr (gelbes Licht statt grün). Aus Verzweiflung haben wir einfach mal den Türgriff benutzt und die Tür öffnete sich. Könnte mit der Karte geklappt haben, aber wir schlossen die Tür wieder und konnten die Tür, ohne Karte, ca. 20x mal einfach so öffnen. Unglaublich. Kurz bevor der Hausmeister kam, hörten wir ein techn. Surren an der Tür und es klappte wieder wie gedacht. Wir wollten uns nicht vorstellen, wir einfach es war einfach so in unser Zimmer zu kommen und Dinge zu entwenden. Hoffentlich kein wiederkehrender Fehler