Rite Aid

I listen to my dentist call my med in and they never received the message. That could have been the dentist fault but when I went to pick up the medication I was met with rudeness and the tech didn’t bother to look into things. Today an employee took 3 items from me that I found in the gift set area and said these are new items and they shouldn’t be out here and they aren’t on sale. He took them from me I will switch to a different location if I need anything in the future.

Even by the admittedly low standards of Rite Aid, this place is the actual worst. I live a block away, and I’ve been to the store probably 30 times. Every time I have been there, it has been a total horror show. Every. Single. Time. They are currently having a «grand reopening» after redoing the interior, and I am like «Why bother?»
I am not sure if the problem is that they are understaffed, or that the staff gives no f***‘s at all. Whenever I go there, they have a single, unhappy and surly cashier. No matter how many people get in the line, no matter how long you end up waiting because the person in front of you needs advice on selecting a birthday card and felt like checkout was the perfect moment to get it, no matter what happens, there is only one cashier. I prayed really hard that the grand reopening would allow for the installation of self checkout, but no such luck. The only option remains standing in line for literally twelve minutes (it’s a long ass time, try it) while the person in front of me argued the price of every item in her cart with the ONE cashier.
I have just set fire to my Plenti card, and may my eyes be gouged from my head if I ever go into a Rita Aid again.

Fantastic store with beautiful staff n Rosenberg local milk. Can I say awesome.

Always an empty store, but always long check out line.
Always friendly staff but typically understaffed.

As a savvy shopper of consumer goods and a former retail sales employee, I consider myself intelligent and intuitive enough to locate items in any retail establishment I waltz into without the assistance of a sales associate. Stores are logical: place the items customers would normally go to a store for in the back, structure the aisles like a grid and have employees wondering around for those whom looks hopelessly lost.
Unfortunately, the Rite Aid of West Philadelphia fails those three tenants. Sure, the drug items are in the rear, but they’re also placed into an additional remote location in the front? Helpful sales associates? The place was a barren wasteland, understaffed and oblivious to my lost gaze. And why did I have such a gaze, you must ask? Well, it appears as if someone threw up all over the floor plan, arranging the aisles in diagonals that zig and zag. If I were a shoplifter, the numerous hiding spots found throughout the store would make this place a prime location to pick up a Slap Chop or a Snuggie for Dogs.
Now that I’ve mentioned it, I think I could use one of those Snuggies on my cats. BRB.

I really want this place to be better because it’s a couple of blocks from my place, but it just never seems to really hit the mark of a good drug store!
There are never enough people up at the counter during a rush of customers, and those that ARE at the registers don’t seem to always know exactly what they are supposed to be doing. The pharmacy is their WORST attribute — there is always a line and they’ve messed up my prescription more than a couple of times.
I’ve found a couple good deals as far as seasonal items and clearance, but sometimes that’s just not enough! I will only continue to go here out of sheer laziness!