Rogowski Raymond P DC

I just called them to find out if they were a walk in service or took appointments exclusively. The lady that answered the phone just kept asking me what my insurance carrier was. I explained that I have Blue Cross Blue Shield but that I have an HSA (Heath Savings Account). She quipped that she didn’t know what that was and needed to figure out payment.
Keep in mind that I have a thrown out back and can hardly move and she’s just pestering me about my insurance carrier. I took the time to explain that with an HSA I have a Visa card that is linked to the account and would just be paying them with that, but that I’d need to process it through BCBS to apply towards my deductible. Furthermore, I explained that money isn’t an object for this visit and I will be paying with my HSA visa card (which has more than enough money to cover any procedure done at a chiropractor’s office).
Her exact words in response were, «all I’m interested in is how you’re paying». WHAT?! I run a business and manage just shy of 100 people. If any one of them ever said that to a potential customer, I’d fire them on the spot.
Despite the fact that this is the closest office to me and I am in unbelievable pain, I will spend more money and drive farther to go to an office that wants my business, understands how insurance options work, and cares about me as a patient.
CC: The individual doctor’s Unilocal pages.