room service 360

Wonderful store, furniture and staff. Close to NYC (1 hour and 15 min driving) and therefore no Tax! Erin is super helpful and has great taste. Our problem is that we love everything they have and the Italian quality of the furniture is evident! A gem of a store. Go and check out the showroom and you will see!

We have purchased several pieces from room service 360 and we could not be any happier with the end result. Not only is the customer service beyond superb, the quality, comfort and design of the furniture is amazing. Erin and Steve helped us measure and design all of our pieces so that it comes together tastefully and beautifully. The entire process was painless and seamless. These guys went above and beyond to help us transform our new construction house into a HOME. The installation crew was extremely helpful and professional. They even took of their shoes before coming into the house. HUGE plus!!! I highly recommend this place for all of your furniture needs.

I put an order in for a $ 2600 bed on 8÷22÷14 with them. I called to make sure they had the bed in stock and that my card would n to get charged until bed was out for delivery. One week later no response to my emails and my card was charged. I kept calling them to see what was going on. They finally admitted that they did not have the bed and were «surprised» that nobody had called me and was promised that the card transaction would be voided. One month later – Today, I see that I incurred finance charges and had to call my credit card company to dispute the charges. This is ridiculous. I feel like I’m a stupid money lender because normally a lender receives interest rate on money they lend but I am paying to lend money to room service for them being able to dupe me!!!

I have been buying furniture from this company sine 2008, and still to this day in 2014. I want to first thank Steve and Erin for being one of the best customer service people I have ever met. They go above and beyond on helping and directing you for all your home needs. I absolutely love all there modern furniture. You may see other companies with similar products, but this is the real deal! Highly Highly recommend! Can’t wait for my new Wave Dining room table & chairs to be delivered!!!

«LOVE, LOVE, LOVE!!! We purchased the most gorgeous bedroom furniture. It looks perfect in our master just as they recommended it would. We received free design help and amazing service through and through. This is not our first purchase from Room Service 360 and I have to say the quality of their furniture is the best. Their schedules are on time and their installers are very professional and accommodating. I love this store and look forward to designing the next room with them.»

Absolutely the worst customer service you can imagine.
We ordered our bed frame from RS360 in early July. Someone from RS360 told us that the bed frame would arrive in 3 weeks. After awhile, we called them asking for the progress (tracking # etc), and they said that it’s in transit but it got damaged in the truck. Steve, the business owner, told us that we have to wait a month to get it (Aug 7^th) from Italy and that Steve would send it to us the next day.
We called him on the 6^th to confirm, and Steve said that he would email us the tracking # in the morning of the 8^th when he ships it. We had to call him again in the afternoon on the 8^th, only to hear that the truck that delivers the furniture broke down and that it’s delayed once again. when we were asking questions for more clarity, he got irritated and we ended up cancelling the order due to his lack of professionalism/​customer support.
When there are major updates, such as damage during transit, we shouldn’t have to be the ones chasing it down. The customer service is absolutely the worst. Don’t do business with these guys.

Absolutely the worst customer support ever. They sold us a defective product and were rude and completely uninterested in fixing the problem. Steve was incapable of addressing what the problem even was after he made me explain it to him far too many times.
If you’re interested in quality, a warranty (that can actually be made good on), or even average service: look elsewhere. I can’t believe these people are still in business.
Not once did they ever followup even after we clearly asked them to correct the problem.
Still no response.

I purchased a bed here when another online website went MIA on me and wouldn’t respond to my phone calls or emails. I ended up having to do a chargeback on my credit card because after 2 weeks of trying to reach the company, I couldn’t get them to call or email me back regarding the status of my order and when it would be delivered.
Things happen for a reason though. I ended up finding a bed that I liked much better through
. I called and had the pleasure of working with Erin. Somebody give this chick a raise… Seriously! She is awesome! She helped me choose my bed and I am soooo happy with it. It was delivered to me in less than a week. That other place had me roughing it with a mattress on the floor and no solid answer as to when my bed would be delivered even though they were quick to take my money. They literally took it and ran. However, Erin has been working extensively with me since my initial phone call. She has gone out of her way to help me find some furniture that I had liked from another furniture store. And when my bed arrived, low and behold, Erin called to make sure that I was happy with my purchase and to see how everything went. Great customer service! Thanks Erin! I really hope the owner is taking note because Erin is a valuable asset to your business.