Shef’s Pizza

My family have ordered from Shef’s many times in the past, but my favorite from Shef’s is the BBQ wings. I order their wings every single time. My hubby favorite is the upside down pizza. Yum!

Most of the food here is good, but there’s certain things I’ve learned to stay away from. The wings suck. The sauce is as thin as water and doesn’t stay on the wings. So you have fried wings delivered in a pool of orange water that have no flavor. Pizza is okay, but there’s definitely better in Mayfair. Cheese steaks are pretty good, but sometimes they skimp on the meat. Ceasar salad tastes way too fishy. After ordering from here for years we’ve officially switched to Ginos.

Pizza tastes okay but honestly frozen pizza tastes better at least it will be hot. The pizza was cold like it’s been sitting for hours the crust so mushy since it absorbed all the grease and the cheese slide and hardened so I couldn’t even move it back. Not worth the money that’s for sure. Not that hard to make a good pizza. Very disappointed.

ordered a grill chicken panini with roasted peppers, provolone, and spinach. HIGHLY recommended! buffalo chicken fries are sinful. lots of chicken on the grill chick ceaser salad. our order said it would be at our house from 5:05 to 5:15 and it was! perfect timing. ;o)

I moved to philly in July and quickly began trying out many of the take out places in the area. Shef’s was the second place I tried — and I now know I should’ve stopped there. Other places are good, but I haven’t found one yet that I enjoy more than this place. Delivery is usually fast, and the food is fresh and great every time. The buffalo chicken fries are awesome.

You guys are great! Service was quick. The girl on the phone was nice. Food was good!!! Thanks for being in our neighborhood.

Please don’t order from here if you want a bug in your food. My first time ordering here and I found a cock roach cooked in my pepperoni and mushroom pizza and what a coincidence I picked the first slice up to eat it and I saw the bug with a little cheese over top of it and then when I called the store back so they can take the pizza back they did not want to refund my money until I told the manager he will be hearing from my lawyer. This place is crap DONT EAT FROM HERE UNLESS YOU EAT BUGS!

Grub hub takes forever, and I got charged $.80 for a little itty-​bitty container of honey mustard I’m highly upset this is the third time I’ve ordered from GrubHub with them

I love this place. The food is good, always delivered fast and Dee always gives AWESOME customer service. She is friendly and welcoming when I or my son talk to her on the phone. She is a real gem for this place. But, back to the food. I love their quesadillas, buffalo wings and the fried ravioli is very good. My son loves their cheese steaks. And the chocolate cake is delicious, try it with some of their ice cream. You should definitely give this neighborhood favorite a try :)

My order was simple (or so I thought) Stuffed Pepperoni Pizza.
The first red flag was that when the pizza arrived it was cool to the touch. There wasn’t any heat or warmth emanating whatsoever from the box
I opened the box and the pizza looked «ok»…edible but dull.
All thoughts of edibility were lowered once I took a bite and found the cheese tough, the pepperoni soggy and the pizza borderline cold.
I made a face, sat the pizza down and finished getting ready for bed. About 10 minutes later I heated up two slices in the microwave. I thought that the microwave would revive it somehow, but It didn’t. The pizza still tasted undercooked and unappetizing.
The inside was very doughy, the cheese was still hard, no goo or ooze at all. Although there were a lot of pepperoni scattered inside, the pepperoni was salty and mushy. Nothing in this stuff pie was blended together well. On top of that There was only a splash of sauce.
I picked over my food and I was really trying hard to find a way to eat it. After awhile I got a headache and the little bit of food I did digest my system rejected and it was brought forcefully out. I don’t drink alcohol and I don’t have a cold so my «throwing up» wasn’t brought on by anything like that.
I decided to call Shefs to ask for a refund or a different menu selection. I called several times. No one answered. So after 4 unsuccessful attempts I decided to wait and call the next day. This is where the real fun begins.
I called Shefs today and explained Everything I explained above. I also let the person know that I still had the pizza in my possession and although it was a litle picked over it was barely eaten. I told the man I was talking with that I tried to call back last night but no one answered. Once I stated this he rudely interjects «you ordered it last night, but you are calling today. We closed at 12 but we were so busy I was taking calls till 12:10. So I don’t know what to tell you.» He was indirectly stating that I did not call back by suggesting if I did I would have gotten through to him. He also said he remembers taking my order, which he didn’t because a young woman did.
He was very argumentative. I told him I’m not trying to argue. I’m just calling because I had problems with the pizza and trying to resolve them without going through my bank. He informed me that «yesterday» they received over 200 orders without complaint (I don’t understand why he thought that statement was a feasible way to refute my experience) and that I should go through my bank because there wasn’t anything that he would do. I said fine i will contact my bank because I refuse to throw 20 bucks down the drain. Then he has the audacity to say I didn’t want the pizza anymore because it cost too much and that’s not his problem.
Before hanging up I made it clear that I never had a problem with the cost of their pizza but the actual pizza itself. That their cost with tip is what I usually pay for pizza delivery. That I didn’t understand what he was trying to hint at because if I had a problem with price i wouldI just not order from them… In addition, I told him that I found our whole interaction and dialogue odd. That the way he was handling an unprovoked situation to be weird. I ordered there for the first time and I was hoping my problem could be resolved amicably. That this wasn’t the direction I thought it would go, but since it was obviously going nowhere I’ll just hang up and call my bank. He agreed.
I contacted my bank and I will NEVER order from there again. Im not sure what that was about, but I was not confrontational. I was not rude. I don’t even like sending food back so you know it was really a problem. I guess I could have put it in my oven, added sauce and try to make something with it… but when I order delivery I’m not trying to be Shef Boyardee.
I hope that was the owner on the phone. I would hate for a regular employee to sabotage a business in that way… Bad customer service can truly ruin a business.

The pizza is really good! I’m really picky with my pizza and this is the only place near me that will suffice. The counter people are always nice when we call to place an order and nice when we pick it up. Any time we get delivery the drivers are super nice too. Any food we’ve ever order has been really good as well and there is a huge selection to make everyone happy. I love this place.

The last time we ordered, the delivery was fast; it was a nice delivery person.
Let’s get down to the bad stuff:
Was placed on hold 6 times when calling in an order. A five minute call took over 15 minutes.
They need every last piece of your credit card information, including your last name and first name spelled out.
Chef Salad: When asked to take out onions and olives, and replace with cucumbers, and tomatoes, long pause. «I have to check»…Long pause…“Ok, the cook said that because tomatoes and cucumbers are out of season, they have to charge me more.” They did. There were 5 pieces of cucumber, and 6 tomato wedges on the Chef’s salad. Thanks, guys! Super generous of you as we experience the Great Tomato Famine of the Northeast.
Cheese Steak: Poorly seasoned meat, non-​existent cheese, completely bland. How do you mess up a cheese steak in Philadelphia? I can expect a pizza shop in Wisconsin to mess up. But here? Inexcusable, sloppy, and lazy.
Fries: Ok, I guess. But overcooked, and parts of them melted away corners of the Styrofoam container they were in. That doesn’t seem safe…
Mozzarella sticks: You can get better ones in a much larger size in the freezer section of your grocery store for 2 dollars cheaper. Underwhelming.
In short, there are about 4 dozen better pizza joints in the Northeast. I wouldn’t waste my time or money on Shef’s Pizza.

Shef’s has been my go-​to pizza place since the night we moved in (literally!) exactly 9 years ago. Over the years we’ve pretty much had it all — and we have tried other neighborhood places, and none are as consistent as Shef’s.
The thing about Shef’s is they have great appetizers AND pizza. I have found other places around me that have great pizza but lame appetizers, or great appetizers but lame pizza. But Shef’s has both.
Mozzarella sticks, buffalo chicken fingers, gyros, salads, club sandwiches, deli sandwiches, cheese fries that aren’t soggy and are still hot and melty when they get to your house, pizza, strombolis, hoagies… everything we’ve had here is just solid and consistent. Honestly, I will miss Shef’s when we move away next year. :(

Called in too ask if they served or had gluten free alternatives and none of the staff was able to give me a direct answer

I can’t believe I’ve never reviewed one of my favorites before! I honestly love Shef’s. Everything is good… and we’ve tried it all. I love that there are so many options, the menu is huge. I really like their pizza (Gino’s is my favorite, but Shef’s comes in 2^nd). Delivery is ridiculously fast, I’m talking like 15 – 20 minutes, and my order (knock on wood) is never, ever, wrong.
If you are anything like me, and hate trying new places
because the food sucks or delivery takes forever, then Shef’s is your spot. Good and consistent!

I order off GrubHub from her at least 3 times a month. They are always fast, easy, and consistent. I absolutely love their turkey hoagie lunch special! Lets just say if they closed I’d be very heart broken.

Great Service and outstanding variety.
Getting tired of pizza and fried foods so the deli options and desserts make this place really unique. Highly recommended!

I like the food. Pretty decent people. And it’s close to where I live. I only encounter one bad experience with this lady messing up my order and being rude about it but other that service are good

Shef’s is our go to delivery place at work. The pizza, cheesesteaks, salads and quesadillas are great. They have this chicken breast dinner in lemon butter which I love. Their drivers and phone people are always nice. Plus the delivery is super quick.

I order from Shef’s often, as it’s the closest pizza delivery joint to my house.
The pizza, wings, etc. are just OK. Not bad but not great. What I really like about She’f is their Greek specialties. The owners are Greek, so the gyro and dolmade are legit. That’s usually what I order. I’ve also tried almost every variety of their quesadillas, and I have been pleasantly surprised by them. They’re pretty big too, so make sure you’re hungry!
The prices are a little high for the area, in my opinion, but the quality of the food is good enough that I will still order from Shef’s. Also, the staff in the restaurant as well as the delivery drivers are always really polite and courteous.