Sofitel Philadelphia

Great room, comfortable bed, shower+bathtube, excellent breakfast, Without any doubt in any sense this is what one expects from an hotel! After checking out we left them our suitcases till the evening and our car could be left till 18:00. Again, just great!!!

Nice hotel in a good location. Not the nicest Sofitel I’ve stayed in. Rooms were nice, but housekeeping didn’t show up for daily clean. When I asked the front desk about it they weren’t very responsive. Just said, we’ll tell them. Not quite the service I was expecting.

The only negative about this hotel are the thin walls which echo all of the sounds from the hallways. Besides that, everything else about this hotel was exceptional!
It’s located right in the heart of the city center within walking distance of shopping and Rittenhouse Square. Valet is a pricey $ 45/​night, but there are several garages surrounding the area that you can utilize (we ended up parking in valet because we only stayed for 1 night). The beds are plush, the rooms are spacious, and the bathroom is huge. I liked how they separated the shower and the bathtub and that they’re stocked with Lanvin toiletries.
Our experience with the valet and front desk was pleasant. Everybody was very friendly towards us. We enjoyed our one night trip to Philly and would consider staying at this hotel again the next time that we come up to visit.

My life is travel, albeit for work or pleasure. I have very few favourite hotels but this is one of them.
Rooms are large, good amenities, clean & looked after.
The big difference? The staff. Everyone you meet wants to help. Make it better. And they do.
I checked in tonight and was recognised by a Member of staff (even though I hadn’t stayed for nearly 18 months) with a warm handshake and a recognition, without any prompt whatsoever, of my Loyalty status. I was looked after superbly. This is simply outstanding customer service which seems to be common amongst all staff there.
One of my favourite hotels anywhere. Really can’t fault it at all.

Is it me or is there little that sounds better than «you’ve been upgraded» upon check-​in? It doesn’t matter how small the upgrade is either. In my head, all I hear is Puff Daddy & Mase.
And let’s not forget that first stroll around the room upgrade. I’m opening doors and closets up in that B like it’s Easter Sunday.
Although I’ve stayed at this Sofitel a few other times, this last visit made a lasting impression. Don’t get me wrong though. All of my visits have been nice and uneventful, but they have also been very short and I typically end up booking through Priceline after being motivated by a deal.
This time however, I had the chance to enjoy a glass of wine while typing my heart out in the lobby bar as well and Diddy bop all over my super impressive suite. So many doors, so much space and the most lovely sleep that I’ve had in weeks!
After this last visit, I think they may have turned me into a believer and will proactively look to them as a top option while staying in Philly! Definitely a safe, clean and chic hotel to stay in a prime location.

We stayed at this lovely hotel from April 6 to 16^th and our experience was fabulous. The hotel is clean and lovely. The staff is the most superior part of the hotel. Extremely customer service oriented. Our favorite people were at the Art Bar and we send kudos to Budd, Trish and Rhonda. The only thing lacking is more variety in the restaurant and later hours.
A side note, examples of superb, customer service, my husband was ill and they delivered free of charge soup and ginger ale. One morning there was a small issue and they handled it perfectly. A huge
apology with lovely snacks and drinks to greet us after a long work day. The last morning I was there the server who I had the issue with was so sweet and kind and told me breakfast was on her. This hotel is truly a gem. The staff are all down to earth. You will not be disappointed.
Audrey and Alan Snyderman

By far the best hotel in Philly. I’ve stayed at many hotel in the city and the service and room quality of the Sofitel is excellent. It can be a little pricey but definitely worth it. The location is right in the heart of the city, rooms are spacious and always clean, service is extremely friendly and the restaurant bar is alway a good place to start your night. My only complaint would be the valet parking lot trying to pull into the lot is tricky depending on the street you’re on. Love staying at this hotel for a nice getaway.

I love the service here and the room carpet feels great under my bare feet. Felt plush.

I usually stay for business rather than pleasure, and I give this hotel two thumbs up. Not only is it close to everything cool in center city (including Federal Donuts which is a block away on Sansom), but the people who work here are top notch. The rooms are modern, clean and large. I love that there is a bathtub and a separate shower. There is the coolest leather chair where I sit to read. It has an ottoman, and it is so comfortable, I can stay there for hours.
The bed is large and soft and the General Manager, Angela Bauer, goes above and beyond to make the guests feel pampered. Full disclosure– I have allergies. I am terribly allergic to feathers (sneezing, watery eyes that itch so bad I want to scratch them out), which makes it a challenge in high end hotels that have feather beds, comforters and pillows. I always ask for the hypoallergenic room. On my last stay, everything absolutely rocked except the pillows, which were simply not comfortable. I find this a lot when I travel. I always want to bring my own, but mine is memory foam which adds about 4 lbs to my already heavy suitcase.
I was 100% honest in the survey about it, and to my absolute surprise and delight, not only did I receive an email from the GM about it, they offered to provide me with a brand spanky new pillow when I next arrived and they totally made good on their word, When I arrived for business today, they provided me with a HUGE brand new pillow, soft pillow case and mug with my initial on it. When I arrived in my room, there were more treats– a fruit basket, Philly soft pretzel, Tastykake and a few Goldenberg’s peanut chews, with a nice card welcoming me back.
Seriously, it was the most thoughtful thing an organization has ever done for me to make things right when I have had a bad experience. I cannot imagine staying anywhere else!

This hotel was wonderful, I have seen pictures on reviews and always wanted to stay so on our way home we stopped in for a night. The staff is super friendly, room was meticulous and overall a great place to stay. There is a great Italian steakhouse across the street called Davio’s and it is walk-​able distance to a few stores for shopping. I do not recommend the restaurant connected, but with so many choices around the area, we will definitely be back to stay.

Completely underwhelming. The Sofitel prides itself on it’s 1^st class amenities and décor, this location is a complete letdown in those regards. First, the walls are paper thin. You can hear your next door neighbor’s conversation, even if they’re not speaking loudly. Second, this place could use a nice, deep scrubbing. If you have dust allergies, prepare to be consumed by sneezing, wheezing and watery eyes during your stay. I mean seriously, ya’ll haven’t seen the new dusters Swiffer has out? The staff seems nice enough, hence the 3 star rating. Had it not been for them, the Sofitel Philadelphia would be in 2 star territory at this price point. What exactly am I paying for? It certainly wasn’t the view of the back of some buildings and an alley from my room. I think I’ll stay at the Palomar across the street on subsequent visits to Philly!

The perfect hotel for business or pleasure in Philadelphia,
Great location.
Staff are friendly, attentive and professional.
Well appointed rooms, elegant public areas.
Even the hallways are chic.
Upgrade to a suite — felt like having an apt in the city for a weekend.
Seems to have a busy bar scene on Friday night — but I didn’t go there.
The ONLY negative was the truly wretched art exhibit Inge lobby — seemed like something out of a small bar NJ shopping center.
So — I just didn’t look at it — and still had a perfect visit.
Nearby hotels may be cheaper — but there’s a reason– you get what you pay for.
It 98% perfect here

I loved my stay, didn’t get a chance to eat at their restaurant or use the fitness room though.
Pros: Customer Service was great. Perfect location for walking to restaurants and shops. Check out at 12:00, can extend to 1:00. Shower and separate bathtub. Bathtub is comfy and long (I’m tall so it was great)
Cons: Walls are thin or the housekeeper is nosey. Idk but hotel staff came knocking on my door not even 2 minutes after I put Mystikal on .
Not a good location if you plan on driving in and out. Once we parked, I didn’t move it until check-​out. Lots of congestion and took valet too long to bring my car around.
Would try Sofitel’s out in other locations.

I booked this through hotwire and prepaid. The description said that it was a room with a view if the city and it was slightly more expensive than a regular room. The room itself was fine but the view was not worth paying more. Going by their standards, any room on a floor other than the ground floor with a window has a view of the city. Also I saw a charge on my credit card statement days for the minibar consumption even though we made sure not to use it. FYI Hotel Sofitel, Leaving minibar snacks in the room and then charging the client is bad practice — what if the cleaning person takes the snacks? then I am on the hook — it would be better to have it in a pin protected container or just leave it out entirely.
This review would be 3 stars if my experience ended at the mediocre stay. I am giving them 2 stars because I had to call the hotel to sort it out the false charges — which to their credit they said they would refund.

I have used this hotel many times.
They have beautiful rooms and a excellent staff. Bar and Resturant are very sophisticated and enjoyable.

A beautiful hotel, unpleasant staff. My friends and I went here because we got a travel-​zoo deal for wine and charcuterie in the lounge. My friend had the coupon on her phone, but the bartender told us we had to have the coupon printed for them to accept it. They directed us to the main lobby and told us to use those computers. Long story short, it took us about a half an hour to get these tickets printed. The computers said we needed a password and we had to ask THREE different staff members for help. All of them said that they would «be right there» then never came over. We finally figured it out ourselves.
The wine flights were ok, the charcuterie was excellent! Plenty of items and bread on the side.
Probably wouldn’t go back due to unpleasant staff.

Stayed here with my fiancé over 4^th of July weekend. We chose to stay here because we don’t have a car (or drive), and wanted to be able to walk to the museums.
The front desk and doormen were polite and welcoming. The interior of the building itself is very attractive. The bed was VERY comfortable. Our room had a keurig in place of a normal coffee maker, and it came with other nice extras like slippers and an emergency sewing kit. I wasn’t happy about the fridge being pre-​stocked with mini bar items. We ended up emptying it (but not opening anything) and filling it with our own food and drinks during our stay. I also loved how spacious and bright the bathroom was. Their complementary shower gel had a nice orange scent. Didn’t exactly love the view of a rundown back-​alleys from our window, but that wouldn’t prevent me from staying here again. It’d be nice if they were less expensive, but they weren’t as terribly pricey as other nearby hotels.

I only stayed one night here because I wanted to try another hotel the night before, which I did but my stay here was pretty damn good.
I wasn’t really in the room very much, but the time I was there, I enjoyed the bed, the bathroom and the room itself.
The staff was very nice and polite. I enjoyed the look of the lobby.
I will say that the elevator was extremely, extremely small!
My room was on the fifth floor and it was very, very noisy on that Saturday night. I will say I was there on St. Patrick’s Day weekend. I don’t think it really got quiet until after 3 AM.
It is in a very good location because it is within walking distance of a lot of things down there, especially around Rittenhouse Square.
It may be a little bit higher priced than a few other hotels in the area, but I think it was worth it. It would be a good place for a romantic getaway.
Check-​in was a breeze.
I would definitely go back to this place.

My stay at Sofitel was absolutely amazing. The very first thing that jumped out at me was the beauty of the hotel. The beautiful glass front that looks into the gorgeous lounge that features a lovely fireplace and a fully stocked bar. I believe the bookcase in the lounge area gives it a very cozy feel as well. Additionally, I was also impressed with the copious and varying options in seating. It appears lots of planning went into making this area welcoming to their guest and perhaps those wishing to step in for a cocktail or two.
Now onto the staff, I arrived a bit early but Emily and the other male receptionist was very professional and warm. I had an issue with my card and immediately Emily seemed to move Heaven and earth to make sure I felt comfortable. In moments of customer crisis, I must say, this is the type of service one needs. She resolved my issue quickly and I was off to my room.
The room was clean, elegant and very well appointed. I noticed in other post, people have complained about the room size, but I thought it was just right. The bathroom was everything as well. Especially with its glass encased shower and deep bath. I didn’t order room service but based on the options in my room folio, I don’t think the kitchen disappoints.
I will be coming back to Sofitel because the service and accommodations were superb. I’m confident that you will be equally as impressed!

It’s the little things that matter. When I arrived at the Sofitel in Philadelphia, I realized that I had forgotten to bring my toothbrush and toothpaste. Realizing that it was quite late and horrified at the prospect of going to bed without brushing my chompers, I called the front desk to see if these dental hygiene items were available from the front desk. And boy was I in luck! Not only did they bring up the supplies, but they came in chic little pouch (see picture). This made my night!
Given my rave review above, you may wonder why only 4 stars? Well unfortunately the hotel was experiencing technical difficulties while I was there and so the on-​demand feature of the TV was not available. Normally this wouldn’t have been such a big deal, but I was particularly excited about watching a movie that evening and reconciling without it was a bummer. Otherwise it was a 5 star experience!