Susan C Taylor, MD

Honestly, Dr. Taylor doesn’t exactly possess a warm, bedside manner, she’s all business, but good at that business, she is. I must have gotten lucky but I didn’t have to wait more than 5 – 10 minutes and, once with Dr. Taylor, she answered all my questions. I am a dermatology newbie too so had a ton and kept firing. She reigned me in after a few subjects though and I certainly didn’t blame her.
Front desk was very nice and helpful, office was neat and clean, very, very busy, but I was seen in a timely fashion and definitely got what I needed from the appointment.
I will see Dr. Taylor again and would recommend her, based on my experience.

I had an excellent experience with Dr. Taylor. Yes, you have to wait, but she really knows her stuff! She listened to my concerns during initial consultation and subsequent visit and resolved my issues.

I was excited to see Dr. Taylor because I had used her skincare line and travelled from out of state to see her. I was kept waiting an hour and then when I finally saw her in the patient room, the first thing she said was «You have three questions.» I thought she was joking, and asked the questions I came in for. As I started to ask a fourth one (not for four separate issues, but a follow up question on the same issue we had been discussing) she walks out of the room telling me to schedule another appointment if I have more questions with her back to me. I have never been to a doctor so unprofessional and uncaring. While she was in the room she also had an uncaring, condescending air. I will never go back here or buy anything else from her line.

If waiting for over an hour and horrible customer service is your thing then look no further!
My experience here has been awful. First of all trying to make an appt. to see Dr. Taylor is the worst. They never answer their phones and when they FINALLY do they rush you with short and abrupt answers. Don’t expect an appt. anytime soon. You’ll be waiting at least a week before you can go in.
Secondly, after you have your appt once you go there you have to wait at least 40 minutes before you even see her.
Once she does see you? It’s literally for 2 min. She comes in… Asks you maybe 3 questions… And then writes you a prescription. Um. Ok. Don’t you want to know my exact problems? Everyones skin is different! Can you at least ask how i’m doing!?! Sighhhh
Theres a co-​pay OF COURSE. $ 20 upfront. No way around it.
Thank god my prescription had three refills on it. Because i plan on never going back. Ever.

very bad very slow. i highly not recommend this place. if this place is the only place on earth to heal me i rather to die than going this place again. they are rude and slowest place you can ever seen in your life. STAY AWAY FROM HERE

This is solely based on the fact that’s it’s been over 45 minutes and I’m still waiting. There was a line of people signing in when I walked in. What’s the point of an appointment if you wait this long???

I had an appointment with Dr. Taylor and I waited over an hour to be seen. Once I started to explain my issues to Dr. Taylor, she left the room to get some samples for me. The medical assistant came into the room with the samples and some prescriptions. I asked the assistsnt where Dr. Taylor was because I was not done with the appointment. The assistant looked for her and returned and sid Dr. Taylor left for the day! Can you believe this! Just walked out on me without saying a word! The assistant informed me she would talk to Dr. Taylor the next morning. I called the next day anyway. I left a lengthy message for the office manager and then called back to speak with another office personnel. I explained that I didn’t want to come back to the office and asked could Dr. Taylor just call me to discuss my other issue. I was told no and that Dr. Taylor requestes me to come back in immediately. I was also told that I would not be billed for this appointment as long as I only discussed that one issue. Once I arrived for that visit, I was not asked for any form of payment or insurance card. To my surpise, 45 days Iater I received a bill for that «complimentary appointment». I immediately called to speak with the office manger. I was told that she would give me call the next week. The office manager called me and said she was unaware of the issue. I explained to her that I left a message when this issue initially arouse and did not receive a callback from her. She apologized for Dr. Taylor’s rude behavior and said that she would fix everything and not to worry about the bill. I also asked her to contact my insurance company to retract the bill. Today, I go to check my insurance claims online and I see the paymet was never retracted. I call my insurance company and they reached out to Dr. Taylor’s office manager. She refused to not only retract the payment but still intends on billing me my portion and doesn’t recall talking to me. So I filed a complaint against the office with my insurance company. Wish I could take it further. I will never go back to that office and all the complaints you see are true. Her own staff talked about how horrible she is. Sad. She is a brillant doctor however the fame has gone to her head. Well this is one patient that got away and refuses to let her bad manners go unnoticed!

I had an absolutely horrible experience here. I waited an hour and half (!!!) in the waiting room. When my name was finally called, I was brought down into the basement where I was asked to strip down naked (I was getting a skin check) and wait for the doctor to arrive. I waited there — FREEZING — for another half-​hour before I finally just put my clothes back on, demanded my co-​pay back, and left. I never even saw the doctor, and I was there for TWO HOURS total. What’s more, I was a new patient and had a bunch of things that I wanted to talk about with the doctor, but the tech told me that Dr. Taylor will only talk about two issues at a time. WHAT? So after waiting that long (and of course it would have been longer had I stayed) I still would have had to come back a second time just to have all my questions answered? This is unacceptable. My biggest regret (other than having come in the first place) was that I didn’t stay an extra 5 minutes to watch them shred my personal information and documents that I’d filled out. To sum up: DON’T GO HERE.

I went to see Taylor MD for skin care issues– purely cosmetic i.e. pay out of pocket for microdermabrasion etc. i made an appt same day and was shocked to see a waiting room of 15 people.
I saw her pretty quick like 30 min of waiting and she went over options. she seemed nice enough and i am just speculating its because of the money making treatment i wanted.
Needless to say i didn’t choose her and found an MD in my area who is not on TV or magazines, but is a facial expert.
Not just anyone touches this face!

Horrible horrible care.
I saw her in late February and had three moles removed. I waited a week for the results. Then another. I finally called about my results. Nothing.
Called again in April. Nothing. Called again in April. Again nothing. Final I gave up and thought all was well.
Nope. Got called in early May, 3 MONTHS AFTER MY APPOINTMENT!!!, «Doc wants to see you for a follow up to examine the moles she removed. The moles came back abnormal!!» Asked to speak with the doctor all I got was the clinic manager. Said they mailed the results in march which doesn’t explain the no response phone calls. Then the clinic manager goes on to explain my biopsy to me. Ummm excuse me can Dr Taylor get of her high horse for 5 minutes and call me? Apparently not. Do not use this doctor. Never interacted with her once other than the body scan. That she does with someone in the room with out asking if its ok…

I went to her a few years ago after unsuccessful treatment with some other derms over a few years. I waited a long time to be seen, was hustled in and out, and barely given a glance. I have an idea of why that may have been…

I should have known when I called to schedule an appt for both myself and my husband and they told me 5:00pm and 5:05pm, for the same doctor (Taylor).
I was taken back 30 min late, an assistant saw me first — asked why I wanted to see Dr Taylor. I was clear that I was looking for a full body scan and had specific questions about my leg. She wrote all of this down and said the doctor would be in to see me shortly. Once Taylor arrived, she spent about 3 minutes between greeting and analysis on leg. She recommended a sample cream and stated «sit tight and I’ll be right back with some samples». Except Taylor never returned. Instead, 30 seconds later, a different assistant was in to hand me some samples — seeing the look on my face, she stated, «that’s it». When I asked about the body scan, she told me that the doctor was already with another patient — I would have to wait or come back on another day!
Bravo to Taylor for raking in what I am sure are hundreds of dollars in insurance revenue (never mind the copay), for each 5 minute increment, but truly disappointing service/​care. The focus of this practice is marketing/​lead generation & they are doing a bang up job. The waiting room is packed and the walls are full of articles from magazines, of which you have never heard, quoting or featuring Dr. Taylor and her creams. I doubt they care if you ever come back.

Initially I had a love/​hate relationship with Dr. Taylor’s office but now for me, the bad outweighs the good. On my most recent visit on a weekday afternoon during my lunch break, I walked into a waiting room of at least 20 people who were there to see the doctor. As the time neared 3pm, I heard the man next to me say that his appointment was at 1:30 and he had STILL not been back to see Dr. Taylor. I had the same experience and found myself waiting for OVER 1.5 hours to see the doctor. Not only that, once the nurse finally called my name, I was led back to a closet — not even a real examination room — and that is where I met with the doctor. Further, I could hear the doctor’s conversations with the patients on either side of my room — talk about doctor/​patient privacy violations! Then, she rushed through my appointment (because she had dozens of people in the waiting room) and brushed over my concerns. It’s appalling for a doctor to willingly treat her patients like this — to value money over her patients’ time. To not recognize that it is a privilege for us (her patients) to choose to see her out of all of the other dermatologists in the city. While a good dermatologist is hard to find, I’m going to start looking because the service in her office is not worth it.

Sometime a little wait and when you get into the room an she comes in. If it is a follow up appt. she is in and then out. If you have a new issue or new patient she does listen and you know what? This dr. maybe «diva-​esque» as some would say, but she knows her stuff. +1 star because she, cleared up my child’s acne and skin/​hair issue on first consult where other dermatologists was getting to the bottom of it. If you have a concern or question (s) let her know before she starts so you can be prepared.
Office staff ok… but I will keep going back because she is what works.

I would NOT RECOMMEND Dr. Susan Taylor to anyone!!! I had a 3:45pm followup appt. to see Dr. David (the other Dermatologist in this practice). I waited to be seen in the cramped waiting rm for 35 mins and another 40 mins in the exam rm. Just when I was about to leave Dr. Taylor walked into the exam rm. I was livid because a few years ago I had an unpleasant experience with Dr. Taylor and didn’t want her anywhere near me.
First, she doesn’t have a the pleasant disposition. I do agree with the other reviews about her having a diva like attitude. She was agitated and dismissive as I was telling her how the medicine prescribed by Dr. David caused a reaction. After I told her that I was not going to use medication that made my acne look worst, her reply was, «Well my dear you have acne and you need to use something. If the redness occurs stop using it for a few days and then try it again.» I’m not going to continue to use something that disagrees with my skin. Finally, Dr. Taylor prescribed me another medication and told me that we were out of options before walking out of the door with not even as much as a «have a good day.»
So, on top of this so called «Superstar Doctor» unpleasant attitude she is also condescending.

Don’t know if her prescriptions will work yet. Just saw her today. But, I waited 90 minutes to see the doctor for 3 minutes. Can’t understand why they quadruple book. Hope her advice helps, but will not be back.

If you want to see a doctor that will actually listen to your concerns — don’t waste your time going to see Dr. Taylor!
She maybe spent 5 mins with me… I found her to be rude, inconsiderate and snooty. She didn’t listen to anything I had to say and rambled on and on the whole time… I could barely get one word out!
Contrary to some of the other reviews — I found her office staff to be very nice…
Trust me — I won’t be back.

Had to see Dr. Taylor when I was preggers for a rash. It was summer, the waiting room was hot and PACKED. It took me 3 hours to be seen for 30seconds by Dr. Taylor. I’ll never, ever go back. There is no reason whatsoever to quadruple book patients, since clearly people show for their appointments. Don’t waste your time, and don’t believe the hype. Dr. Taylor is the one who determines how her patients are booked, and I’m sure she’s fully aware of how long people wait to be seen. There’s plenty of other dermatologists in the sea!

The problem with rockstar doctors is that they don’t actually have time for patients. Dr. Taylor comes highly recommended from both publications, television, and even my girlfriends internist, however, there isn’t really a way to verify how good she actually is because she more than likely doesn’t have time for you.
I’ve been to her office three times now, and I’d say the average wait time is one hour, and the average time spent with the doctor is five minutes. There is all this build up to trying to get yourself some care and trust that your issue will be resolved and then she comes into the room, asks you a few questions and dismisses you with a few disappointing instructions.
Her prescription for me hasn’t been working but she encouraged me the last time that at least it improved and we’ll just keep seeing what happens down the road. Then she was out of the room within 4 minutes.
The last time my girlfriend went for an appointment she had to wait over an hour and half for a five minute visit which didn’t result in anything.
Doctor Taylor is overbooked, and sure that is a great way to make money, but I doubt she is making the kind of impact with her patients that will keep them loyal.
I’m currently looking for a new dermatologist.

Dr. Taylor was recommended to me by our pediatrician (Society Hill Pediatrics) as a place that would accept our Blue Cross Insurance. My 4 year old had a small mole I wanted looked at. (Turned out to be, as I thought, no big whoop. Better safe than sorry.)
The administration of the office is very poor (long hold times on the phone, over booking, can’t get an appt. for weeks, etc.) — which is why I am giving her 3 stars. Susan herself was a 4 – 5 star doctor though and was patient with my little one and gave (what I perceived to be) sound advice.
Dr. Taylor was very, very nice during the 2 – 3 minutes she spend with us. (Due to the rushed and over booked appointments of the aforementioned administration of the practice, Dr. T. had precious little time to spend with us. This, alas, is typical, in the medical community. Damned insurance!!)
Anyhow, I am glad we were able to see her and hope that she will be available should we need her services again.
P. S. She has a skin care line on sale at Sephora.