Susan’s Exterminating Company

Pros: The company responded timely, came out quickly, and the PCO was courteous.
Cons: The service was a waste of money and was completely ineffective.
I called Susan’s in the summer because I was experiencing a problem with mice after my neighbor’s moved out and the house was renovated. (I live in a row home). I chose them based on the Unilocal reviews and the price. The PCO came out and wanted to put down poison and traps. I could have done that myself. He hesitated when I asked him to look around for possible points of entry. He found a few but once he put down peanut butter scented traps and poison, he was ready to go. Two weeks later I was still seeing mice and their droppings. The poison was untouched and the traps were empty. I called and spoke to Susan, she said to give it at least a month to see any results so I waited. The mice problem was never solved and I was out $ 150. Five months later and the only traps that have caught anything are the dollar store traps I purchased myself. By the way, my goal was not to be a mouse catcher. I wanted them eliminated!

I was in town for a short while and Susan responded immediately to my request and sent Tom out the very next day.

Loved Susan!!! I just spoke with Susan over the phone and explained to her what I though was termites in the window. Instead of being money hungry like some companies are, she asked me to take a closer look because she’s been getting calls all week about flying ants that were thought to be termites. I told her I would take another look once I get home from work. She also gave me tips on how to get rid of them. Thanks Susan

I have to say they did took care of the problem. Very professional and very fast! Thanks for helping me getting rid of the carpenter bees. I recommend them!

Before I moved into my own place, my mom had used the same exterminator for as long as I can remember. Don’t get me wrong, that guy was great. He turned out to be like family to us. But being out on my own, I decided to go with someone else. Susan’s Exterminating is a family run business, and I always try to support local small businesses when I can.
I’m leaving a positive review because of the positive experiences I’ve always had with Susan’s Exterminating. Sue is very accommodating when it comes to scheduling an appt, and Tom (who comes to spray) shows up right at the time he’s supposed to. No waiting around all day. They’re punctual, professional, and affordable. Can’t get any better than that!

I needed a termite inspection because my home inspector didn’t do PA termite inspections. My realtor recommended Susan’s Exterminating Company.
I was really happy with the job they did. Susan and her partner Tom are located in Northeast Philly and they’re able to come out on short notice. I was impressed by their friendly attitude and thorough inspection (they even found a dry-​rotted joist that was hidden in the back of the basement), plus they were very punctual.
Their termite inspection price was reasonable for a 3-​bedroom rowhome ($ 85), too. Couldn’t be happier – plus the house was clear of wood-​destroying insects.

Susan and Tom are both amazing! I recently moved into a rental property and had water bugs. They were so helpful in scheduling an appointment and communicating during the day about time of arrival. I hope to not need them again but will be using them for regular service.

So far so good! One of my properties has bedbugs due to my neighbors. Being that my mom is living in my house and is very afraid and uneasy with bedbugs being in the house, I looked for help right away. Susan was nice and explain the process thoroughly. The guy came out and performed the first treatment, he’ll do the second one in two weeks.
Also, their prices is affordable considering what you need to do to get rid of bedbugs, and Susan will help you in any way which helped since I’m in Maryland while my house is in Philadelphia.

Found that the daughter’s room was infested with bed bugs and gave these folks a call. Super fast professional service as in was here the next day. The day I called Susan sent me an email explaining the step by step of what to do when getting a room ready, treating any clothing to kill the things so they wouldn’t spread. Tom explained everything he was doing, what he was using and what to do after treatment until they come back to do a second just in case treatment in two weeks. He also put down glue traps in other rooms to see if there is any other infestation that couldn’t be seen during inspection. All this and they don’t break your wallet doing it.

This is not the name of this company any longer… same telephone number. I think it’s under Susan’s Exterminating (?). A friend recommended them, gave me the number to contact them, but it’s definitely a different name now.
Anyway, great service on the original call. Very knowledgeable. Called me to tell me when the service guy was on the way out, and he did a great job. I’ve had them out again, and was just as pleased. Plus, I live a little bit outside of their regular service area, but they said it wasn’t a problem.